eBay, etc. General Question/Answer Thread

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#8,386
BeenBurned said:
I've seen this happen in the past and it will probably be fine.

As you said that the p.o. indicated a misscan, it's possible that mail goes through that LA hub before going to your county and they may have hit the wrong button when they implied lack of a secure location.

If the package does show delivery and it's to a different zip code, you should have protection, particularly if that zip code isn't in the same city as it's supposed to be delivered to. (There are cases where cities have different zip codes within that city so conceivably, d.c. can show as delivered even though the zip code isn't identical to the one in the address. But in those cases, the city is the same.)
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Just checked today and it is making it way towards me, says delivery for tomorrow so it seems like this isn’t the first time the seller has experienced it. Thank you :)
 
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#8,387
Can someone help me? I have sold a dress and 18 days later I'm still waiting for payment. I opened an UPI after the two days elapsed. What happens next as I see the case is still open. Do I have to manually close the case?
 
#8,388
Sugartats said:
Can someone help me? I have sold a dress and 18 days later I'm still waiting for payment. I opened an UPI after the two days elapsed. What happens next as I see the case is still open. Do I have to manually close the case?
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Yes.
  1. "After opening a case, the buyer has 4 days to respond or pay for the item. On the 5th day, you can close the case by going to the Resolution Center and selecting Close case. Under Have you received payment from the buyer?, select No. The unpaid item is then recorded on the buyer's account, the final value fee will be credited back to you, and you can relist the item.
It's important to close out any unpaid item cases. If you don't close an unpaid item case within 36 days, we'll close it for you, but you won't be eligible for a final value fee credit. Also, if we close a case, the unpaid item won't be recorded on the buyer's account."

https://www.ebay.com/help/selling/getting-paid/resolving-unpaid-items
 
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#8,389
Sugartats said:
Can someone help me? I have sold a dress and 18 days later I'm still waiting for payment. I opened an UPI after the two days elapsed. What happens next as I see the case is still open. Do I have to manually close the case?
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Catbird9 said:
Yes.
  1. "After opening a case, the buyer has 4 days to respond or pay for the item. On the 5th day, you can close the case by going to the Resolution Center and selecting Close case. Under Have you received payment from the buyer?, select No. The unpaid item is then recorded on the buyer's account, the final value fee will be credited back to you, and you can relist the item.
It's important to close out any unpaid item cases. If you don't close an unpaid item case within 36 days, we'll close it for you, but you won't be eligible for a final value fee credit. Also, if we close a case, the unpaid item won't be recorded on the buyer's account."

https://www.ebay.com/help/selling/getting-paid/resolving-unpaid-items
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And another option that makes things easier for you is to have the unpaid item assistant automatically open and close cases for you.

You set the number of days after the sale in which you want the case opened (I do 2 days) and ebay opens the case automatically and sends a message to the buyer. (You also get an email letting you know the case has been opened.) If payment isn't made within 4 days, ebay automatically closes the case and lets you and the buyer know that a strike as been issued. You get credit for the FVF.

I find this easier than having to remember to manually open and close cases.

Note: I also add all non-payers to my BBL.

ETA: These are examples of the automated messages:

1.
An unpaid item case has been opened for you

You recently sold an item, but the buyer hasn't paid. Since it's been more than 2 days from the time of the sale, we opened an unpaid item case for you.

If you don't get paid by Mon, Sep 03, 2018 21:08:54 PDT, we'll give you a final value fee credit and the buyer will get an unpaid item recorded on their account. You can relist your item once the case closes.

In the meantime, try to (hyperlink to contact buyer) to get paid or (hyperlink to send invoice). Once the buyer pays, the case will close automatically.

2. IF THE BUYER PAYS:
Now that you're paid, it's time to ship!

Hi (your ebay ID),

Good news! Your buyer paid for their item and the unpaid item case is now closed.

Get ready to ship your item by printing out your shipping label.

3. IF THE BUYER DOESN'T PAY:
You received a final value fee credit

Hi (your ebay ID),

The buyer didn't pay before the unpaid item case closed and will get an unpaid item recorded on their account.

We've given you a final value fee credit and can now relist your item and get it back in front of millions of potential buyers.
 
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#8,390
I had a buyer open a paypal case and then a day later open an ebay return. Is this allowed now?

ETA: Apparently not. Ebay says the ebay case will close in 24 hours.
 
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#8,392
BeenBurned said:
I thought that once the second case was opened, the first would close. So why didn't PP close?
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I have no idea. I didn't respond to the ebay one and it is still open. I was told it would close in 24 hours. The ebay rep said that paypal takes precedence over ebay so that is why the ebay one will close. It would suck if she escalated before I responded and won due to that.
 
#8,395
whateve said:
I had a buyer open a paypal case and then a day later open an ebay return. Is this allowed now?

ETA: Apparently not. Ebay says the ebay case will close in 24 hours.
Click to expand...

BeenBurned said:
I thought that once the second case was opened, the first would close. So why didn't PP close?
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It's been 24 hours and the ebay case is still open. I'm going to try to wait until the paypal case closes (if they are quick about it) and then call ebay again. My last resort is to respond to the ebay case that paypal already decided the case.
 
#8,396
whateve said:
It's been 24 hours and the ebay case is still open. I'm going to try to wait until the paypal case closes (if they are quick about it) and then call ebay again. My last resort is to respond to the ebay case that paypal already decided the case.
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Why wouldn't you call ebay, explain that there's an open Paypal case and since only one case can be open at a time, this one should be closed?
 
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#8,398
whateve said:
Has anyone ever earned ebay bucks on something they sold? I never have, although I sign up for it every time it is offered.
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I got a "selling promotion" in June and it did earn me an extra $16 eBay Bucks for total sales during the period of the promotion. I don't remember how that was calculated.
I got one 10% and one 8% "Bonus Bucks" (instead of the usual 1%) on a couple of sales recently. I think those were just lucky timing.

ETA: I think you have to create the listing and sell the item within the promotional period.
 
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#8,400
BeenBurned said:
I think I'd call back!
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I called again. She escalated the case and then closed it. I haven't gotten the email saying it has closed yet, but it isn't showing as an open return anymore.

ETA: It is still showing in the Resolution center because it was escalated.

ETA2: It is now closed without a refund to the buyer, and it mentioned the other case.
 
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