Me too, although it seems like I already have access to my funds immediately. I suppose if a dispute is ever filed against me, I'll be glad for the benefit.
eBay, etc. General Question/Answer Thread
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Me too, although it seems like I already have access to my funds immediately. I suppose if a dispute is ever filed against me, I'll be glad for the benefit.
Hi
I bought something on eBay, and returned it to the seller. The seller has now stated that they have never received the item. I have the tracking number and see that it was delivered. She has opened a case and now eBay would like me to fill out more information. Has anyone done this before? This is the first time for me and I want to make sure that I am filling out everything correctly. Thank you!
I bought something on eBay, and returned it to the seller. The seller has now stated that they have never received the item. I have the tracking number and see that it was delivered. She has opened a case and now eBay would like me to fill out more information. Has anyone done this before? This is the first time for me and I want to make sure that I am filling out everything correctly. Thank you!
Yes, I won a case that way.Hi
I bought something on eBay, and returned it to the seller. The seller has now stated that they have never received the item. I have the tracking number and see that it was delivered. She has opened a case and now eBay would like me to fill out more information. Has anyone done this before? This is the first time for me and I want to make sure that I am filling out everything correctly. Thank you!
Put in the tracking number. (And for good measure, include a link to the USPS tracking page for that tracking number as well as "according to USPS tracking, the item was delivered on (date) at (time)."
You'll win the case.
Good morning, ebayers. I know that this issue has been discussed before but now that I have an expensive items in transit i was hoping to see things re-clarified. I sold an expensive piece of jewelry > 750. The buyer is in Australia per their ebay page but shipping is to a forwarding agency on the west coast of the US. I shipped the piece priority with insurance and signature confirmation. Delivery is expected tomorrow. Once it is scanned as delivered, is my part done? I believe I've read that no SNAD is possible because I am not responsible for what a third party may allow to happen to the item? It's the single most expensive thing I've ever sold on ebay and I could use just a bit of hand-holding right now. Thank you all!!
I know they lose their Ebay/Paypal protection for INR, not sure about SNAD, especially if they file a credit card chargeback.
As long as you can show delivery confirmation to the eligible shipping address (shown on your transaction detail), you are protected from INR by both eBay and PayPal if the buyer used a forwarding service.
You have less protection if the buyer claims SNAD or "Unauthorized Transaction" and files a credit card chargeback.
Here are two links discussing the relevant PayPal policies and procedures:
https://www.paypal.com/us/webapps/mpp/security/seller-protection
https://www.paypal.com/us/webapps/mpp/security/disputes-chargebacks
Most likely you won't have a problem, but you can be prepared to deal with it if it happens.
If the buyer claims SNAD, point out that she used a forwarding service that could have damaged it or replaced it before sending it on to her. I believe you are protected because she used a third party to receive the item.
I thought I’ve seen it all, but this is new to me. I’m not in Los Angeles but in the next County. I’m assuming seller either gave me the wrong tracking or put the wrong address (none of my PayPal info has changed so not sure how they managed that...)
I’m assuming only the person that made the label or whoever lives there can change the redelivery. I just messaged the seller to bring it to light. It is a $30 item so I’m not too panicked plus I have buyer protection I would just prefer to have the item then deal with a lost item.
I’m assuming only the person that made the label or whoever lives there can change the redelivery. I just messaged the seller to bring it to light. It is a $30 item so I’m not too panicked plus I have buyer protection I would just prefer to have the item then deal with a lost item.
Thank you, everyone, for the very helpful replies and page references. The package is in the delivery city now. Hopefully after delivery today I can relax a bit. I had searched for this general topic and saw some older responses, one of which involved a table cloth delivered to a dry cleaner rather than the buyer. I remembered that topic and saw that the buyer lost that case because of delivery to a different party. Not that any of this would be of legitimate concern to me. 12 photographs and a tediously detailed description should assure the buyer. But after years of reading the various underhanded attempts by people to get a refund and keep the item, this one scared me because the amount is large, for me. Thank you again.
I remember the tablecloth case and that is why I said I don't think she has buyer protection if she used a third party.
You could still call your post office, give them the tracking number and say it is supposed to be delivered to you. They can usually pull up a scan of the label and see if it is actually addressed to you.
I've seen this happen in the past and it will probably be fine.
As you said that the p.o. indicated a misscan, it's possible that mail goes through that LA hub before going to your county and they may have hit the wrong button when they implied lack of a secure location.
If the package does show delivery and it's to a different zip code, you should have protection, particularly if that zip code isn't in the same city as it's supposed to be delivered to. (There are cases where cities have different zip codes within that city so conceivably, d.c. can show as delivered even though the zip code isn't identical to the one in the address. But in those cases, the city is the same.)