You can issue the refund through paypal, then call ebay and tell them what you did and ask for your FVF back. They've done it for me. Or you can instruct your buyer to open a return request, choosing the "changed mind" reason so she pays for shipping, and everything will be automatic.
eBay, etc. General Question/Answer Thread
- Thread starter Japster
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It could have been a misscan. Or they might have mistakenly sent it back to the distribution center.
It does say it's in transit to the destination and I'm confident that's correct.
She's opened a return request via eBay so I accepted. But I am not happy with the reason she chose. Not much I can do. As long as she doesn't open a dispute, my account shouldn't be dinged, right?
What reason did she choose? If it was anything that implied seller error, such as not as described, then it will be considered your fault, and you will have to pay shipping both ways. Opening a return is the first step in a dispute. It only becomes a dispute if you don't agree to the return and the return gets escalated.
I agreed to reimburse her return shipping. I will make her whole as long as I receive the item back in the same condition with no evidence of tempering. It probably won't be escalated as long as the item is in good condition.
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Your account won't be dinged since you resolved it without ebay intervention.
Thank you for confirming. She originally asked for a rather large partial refund. But I didn't want to give her. I think I will give it out as a present once I get it back
Hope you don't mind the question...about the free listings.
If i receive 50 free listing a month how does that run? Is it 50 between the 1st and the last day of the month. Say for example if I list 50 on the last day of one month would I be able to list 50 on the next day....the 1st of the month.....or does the month count start from the day of the first listing. Hope this makes sense.
It's 50 for the calendar month. They expire at midnight Pacific time on the last day of the month. So you could list 50 items on the last day of the month, wait until after midnight and list 50 more.
So now I'm really pissed. I got the bag back from the buyer. It REAKED of perfume. But I thought "whatever" and decided to refund just to get it over with. And when I refunded the payment, I noticed it was actually a business. A freaking pre loved designer goods business! Now I'm almost certain they knew the bag had no flaws but instead just changed their mind. Perhaps even after attempting to sell it first. You would think someone like this would know what a burden this is to eBay sellers. Shame on them!!
Question about how to handle a return on Bonanza. I'm the seller. The item I sold says "partial refund available within 30 days." I changed my return policy awhile ago to no returns, but any listings made before that time still show returns accepted. I don't know what my return policy was prior to changing it. I know I had a restocking fee but I don't remember how much, and I can't see anywhere that is viewable. Can my buyer see something that I can't? I'm assuming it is 20% like on ebay, but it could have been less, and I don't want my buyer to think I'm cheating him.
I have no idea of the answer to your question. Are you able to look at an old listing that way sold long before you changed the policy?
I wonder if you contact them at support, if they can see your old policy.
@whateve - check your PMs