eBay, etc. General Question/Answer Thread

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#7,531
whateve said:
I remember this happening to someone else and the buyer wasn't aware of the problem either.
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Oh, that’s a bummer.
The buyer was able to contact PayPal and they released the funds. I feel terrible for not informing them. So odd that PayPal wouldn’t let them know. Now I know for next time (hopefully there’s not one). The buyer has replied kindly so hopefully it isn’t a bad ending. What a mess.
 
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#7,532
whateve said:
I remember this happening to someone else and the buyer wasn't aware of the problem either.
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Kidclarke said:
Oh, that’s a bummer.
The buyer was able to contact PayPal and they released the funds. I feel terrible for not informing them. So odd that PayPal wouldn’t let them know. Now I know for next time (hopefully there’s not one). The buyer has replied kindly so hopefully it isn’t a bad ending. What a mess.
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I wonder if those messages from PP might end up in the spam folder. That's so weird that they don't notify the buyer!
 
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#7,534
Hi all. Sold a bag on eBay. Gave detailed description. Buyer received bag opened a dispute and said there was "sun damage". I know exactly what she's talking about. It's not actually flawed, that's the design of the bag. I sent stock photos and a listing from Fashionphile showing the same bag with the same look. Buyer hasn't responded. How long will this case stay open? Do I need to contact eBay? My money is on hold. It's only been a day so I know she still has time to request refunds, etc. I just would like details on timing. Thanks!!
 
#7,535
LabelLover81 said:
Hi all. Sold a bag on eBay. Gave detailed description. Buyer received bag opened a dispute and said there was "sun damage". I know exactly what she's talking about. It's not actually flawed, that's the design of the bag. I sent stock photos and a listing from Fashionphile showing the same bag with the same look. Buyer hasn't responded. How long will this case stay open? Do I need to contact eBay? My money is on hold. It's only been a day so I know she still has time to request refunds, etc. I just would like details on timing. Thanks!!
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Do you have a return policy? If so, you don't have an option about accepting it.

But either way, I'd respond to the case saying that the perceived discoloration is the nature of the style of bag (as shown per the following listings for the same item - and include a couple of links) but if the buyer is unhappy, she can return.

Try to get her to agree that it's "as described" so she can cover return shipping but if she balks, offer to cover the return also.

And if and when you relist, include a blurb disclosing that the nature of the leather makes it appear to have discoloration but it's not a flaw.
 
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#7,536
LabelLover81 said:
Hi all. Sold a bag on eBay. Gave detailed description. Buyer received bag opened a dispute and said there was "sun damage". I know exactly what she's talking about. It's not actually flawed, that's the design of the bag. I sent stock photos and a listing from Fashionphile showing the same bag with the same look. Buyer hasn't responded. How long will this case stay open? Do I need to contact eBay? My money is on hold. It's only been a day so I know she still has time to request refunds, etc. I just would like details on timing. Thanks!!
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If you look at the case, it should say how long the buyer has to respond. I wouldn't do anything as long as you have sufficiently explained your position. The next move is hers. At some point, she has the option to escalate. Or she might close the case or let it expire.

I don't think that you should accept the return in all cases. Once she has opened a SNAD dispute, there is no way to change that so she pays return shipping and the original shipping. If you accept the return, you'll be responsible for shipping both ways and you will have a SNAD on your record. I don't believe she has the option to change her return request from SNAD to changed her mind, and she can't close this request and open another.
 
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#7,540
I have posted in the non-paying bidder thread but I now have a question about that transaction. Long story short, I accepted a return from a buyer who returned a totally different item than the one I sent her AND included a note to that effect (not kidding) Ebay found the case in my favor but I was already charged for the return shipping $7.66. I have called ebay a number of times about this and basically gotten nowhere. The last person, who said she was a supervisor in the escalation department, said that ebay had no means to return that charge since the postage was used. My response was to charge the person who used it and credit me since the return case was found in my favor. I know that someone can credit me for this since I feel that I shouldn't have to pay it.

Is this just a cost of doing business or should I continue the fight til I get what I want?
 
#7,541
Roro said:
I have posted in the non-paying bidder thread but I now have a question about that transaction. Long story short, I accepted a return from a buyer who returned a totally different item than the one I sent her AND included a note to that effect (not kidding) Ebay found the case in my favor but I was already charged for the return shipping $7.66. I have called ebay a number of times about this and basically gotten nowhere. The last person, who said she was a supervisor in the escalation department, said that ebay had no means to return that charge since the postage was used. My response was to charge the person who used it and credit me since the return case was found in my favor. I know that someone can credit me for this since I feel that I shouldn't have to pay it.

Is this just a cost of doing business or should I continue the fight til I get what I want?
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In principle you are right, and there is probably a way that eBay can give you a courtesy credit for the $7.66. However at this point I would ask myself how much is $7.66 worth my time and aggravation to get the credit, versus just letting it go and chalking it up to "cost of doing business." To me, that amount would not be worth it.
 
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#7,542
Catbird9 said:
In principle you are right, and there is probably a way that eBay can give you a courtesy credit for the $7.66. However at this point I would ask myself how much is $7.66 worth my time and aggravation to get the credit, versus just letting it go and chalking it up to "cost of doing business." To me, that amount would not be worth it.
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In this case and for the amount of money involved, I agree with this. ^^^
 
#7,543
LolaCalifornia said:
My mom sold a NWT Kate Spade phone case recently and sold it for $18 + $3 shipping. The seller requested a return, claiming the item was not as described because the packaging had a small tear (it came that way). My mom, who’s 73 btw, accepted the return and refunded immediately, before the buyer sent it back. She (my mom) also sent an additional $4 via PP for return shipping costs. Buyer was supposed to print the label by Sep. 21 and then return it, but since my mom refunded so quickly, the buyer didn’t get the return label generated through eBay. Apparently, it is not accessible anymore.

Today, my mom called eBay and they told her to contact the buyer. She did this today via eBay message system, and the buyer responded that she never got a return label. The buyer does not want to go to the post office to mail the phone case back; she wants a mailing label provided. My mom is thinking of just letting her keep it, but I don’t think my mom should eat the cost. She’s really trying to accommodate the buyer and situation, and the buyer isn’t going out of her way to help. Yes, she made a mistake by refunding too quickly, but she can’t undo that now. I’m not sure what to recommend to my mom at this point... Any suggestions on how to handle this?
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This buyer never sent back the phone case. But I’m actually wondering now if this SNAD will stay on my mom’s profile, even if she refunded. Does anyone know? It bugs me mostly because the phone case was exactly as described and as shown in photos! It was just the box that had a small tear at the top by the flap that opens it. Will it show up and affect her good seller status?
 
#7,544
LolaCalifornia said:
This buyer never sent back the phone case. But I’m actually wondering now if this SNAD will stay on my mom’s profile, even if she refunded. Does anyone know? It bugs me mostly because the phone case was exactly as described and as shown in photos! It was just the box that had a small tear at the top by the flap that opens it. Will it show up and affect her good seller status?
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Probably not. Is she top rated? If you go to her seller dashboard, there is a part labeled "transaction defect rate." According to what I'm seeing, a transaction only counts as a defect if the seller didn't resolve it herself, which your mom did. And again in the "cases closed without seller resolution" it only counts against the seller if the case was escalated and decided in the buyer's favor.
 
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#7,545
Can someone tell me where to find the terms & conditions of the free listing promotions - 100 per day and 20 per month on EBay.co.uk

I wanted to check if they apply to 5 day auction listings. I got caught out last month after listing several items on 1 & 3 day listings and put them on automatically relist.........I didn't realise these weren't included in my 100 per day free and ending up with a big bill :cursing:. Thy were only cheap items under £10 .....my logic being that there were thousands the same on EBay and buyers (like me) probably searched by using ending soonest.......which really bit me in the bum with listing fees of .35p x 40 daily :panic:

I'm struggling to find the t&c's anywhere! I've clicked on "more" details but terms & conditions don't come up :annoyed: I can see why I missed them before
 
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