eBay, etc. General Question/Answer Thread
- Thread starter Japster
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A buyer bought 5 of the same item I am selling, 5 minutes later there's a PayPal fraudulent case email. I responded to the case that I would like to refund the seller since I have not sent the item, do I need to take any further action? Meaning do I cancel on eBay or does PayPal refund the money themselves...? This is a new one for me.
I purchased a VCA necklace for about $2800 that ended up being counterfeit.
I had a feeling because it was lighter than the product description for the authentic piece by about 4 grams(measured on my gram scale). The only company that authenticates this brand is ******************, and they said it was authentic, but due to their reputation/my experience with them and because the weight was wrong, I eventually got nervous and sent it for an in person inspection by VCA and now have documentation that it is not authentic.
This is my dilemma:
I purchased the necklace on Aug 8th, so my 3 months to file a claim with ebay are almost over. Is it 90 days? If so, I would need to file by
Nov 6th? The problem is that I have been waiting for over a month to have the necklace shipped back from authentication. They are in the process of moving it towards shipping, and the last time I reached out to them again they said it should arrive by the 15th of November.
So should I file a claim with eBay right before Nov 6th and hope that the necklace comes back soon enough afterwards so that I can ship it back to the seller on time?
Or should I let the ebay claim time limit expire and file a claim with PayPal once I get the necklace returned to me?
Ebay claims are so much easier, but I don't want to prevent myself from being able to make a paypal claim if I lose the eBay case by not shipping back on time.
I had a feeling because it was lighter than the product description for the authentic piece by about 4 grams(measured on my gram scale). The only company that authenticates this brand is ******************, and they said it was authentic, but due to their reputation/my experience with them and because the weight was wrong, I eventually got nervous and sent it for an in person inspection by VCA and now have documentation that it is not authentic.
This is my dilemma:
I purchased the necklace on Aug 8th, so my 3 months to file a claim with ebay are almost over. Is it 90 days? If so, I would need to file by
Nov 6th? The problem is that I have been waiting for over a month to have the necklace shipped back from authentication. They are in the process of moving it towards shipping, and the last time I reached out to them again they said it should arrive by the 15th of November.
So should I file a claim with eBay right before Nov 6th and hope that the necklace comes back soon enough afterwards so that I can ship it back to the seller on time?
Or should I let the ebay claim time limit expire and file a claim with PayPal once I get the necklace returned to me?
Ebay claims are so much easier, but I don't want to prevent myself from being able to make a paypal claim if I lose the eBay case by not shipping back on time.
The ebay time limit is 30 days so you're way beyond that.
File a dispute through Paypal and include the copy of the documentation from VCA.
Last resort option should be your c.c. company if you used a card to fund the transaction.
I'd also let ebay know about the company that erred on the authentication. If they're accepting documentation from that company, they need to know about errors.
Thank you so much for the clarification! That is really good to know about eBay, I didn't realize it was a 30 day window. The seller was actually ready to cooperate, I contacted her 2 weeks ago when I was expecting the necklace to be shipped back to me and she admitted that she was not sure of the authenticity and was ok with a return once I got the necklace back. She must not have realized the 30 day limit either. Or maybe she did and that's why she was so agreeable!
PayPal has a 180 day limit for a claim, correct?
I guess I should just call PayPal and ask them if they need anything from me for the case other than the written documentation.
Regarding eBay, I actually checked in with their customer service, and they said that they only accept in-person inspections for this brand for authenticity disputes.
Yes, PP gives 180 days.
Since you say the seller is cooperative concerning the return and refund, perhaps she'll agree to the return and send a shipping label (WITH s.c.) without having to open a dispute. That is better for her account too because it's not good to have a counterfeit claim opened against a seller.
So I could ask for a return through the eBay drop down menu on the purchase history after 30 days? I would be more than happy to pay for the return shipping with SC if that's an option after she accepts the return. I will send her a message when it arrives that I am ready to file for the return, then request the return on eBay and hope that she hasn't changed her mind. That would be much easier.
Thank you so much.
I don't know if that option exists after so much time but it is worth trying.
I just checked on eBay and there is no option for a return on the purchase history page. It is only available on the items I ordered in the last 30 days.
In that case I will contact her and explain that I will have to file a claim for return through PayPal and hope that she accepts it without a hassle.
Nevermind, I was on my phone last night so I was a little panicked and it was hard to look up anything. The PayPal website layout was wacky on my phone. Anyways I tried canceling on eBay and it said the order cannot be canceled due to open case so now I know I have to wait for them before anything can be done. Very annoyed everything is held up, but I am glad it wasn't something I shipped already.
Okay so November 2nd buyer buys 5/10 of the same item of mine. 5 minutes later I receive a notice from PayPal about a fraud purchase. My funds are on hold and they ask me to respond to the case. I tell them I have not shipped the item yet and submit it. It’s been up for review since then. I assumed I should not ship the items until the case is solved (am I correct in assuming this??) even though eBay is saying the shipping date is past due, but it also won’t let me cancel order because of the open case.
Anyways I was waiting for PayPal to make up their mind, assuming they would give instruction once they decided. Now I have the buyer messaging me on eBay saying “I did not receive my items today like expected and I have not received a notice that the package has shipped so I was checking to see when I will receive it. I need them this week. Thank you.”
Do I just ignore the message or do I tell them it hasn’t been shipped because of the fraud charge? I thought before it was a case of buyer’s remorse, but now I’m guessing the eBay buyer is the fraud person.
Anyways I was waiting for PayPal to make up their mind, assuming they would give instruction once they decided. Now I have the buyer messaging me on eBay saying “I did not receive my items today like expected and I have not received a notice that the package has shipped so I was checking to see when I will receive it. I need them this week. Thank you.”
Do I just ignore the message or do I tell them it hasn’t been shipped because of the fraud charge? I thought before it was a case of buyer’s remorse, but now I’m guessing the eBay buyer is the fraud person.
Respond to the buyer with a C&P of the paypal dispute notice and let her know that you can't ship until paypal gives you the green light. Tell the buyer to call paypal if there are questions or if the fraud alert can be lifted.
If the buyer emailed directly to your ebay, respond through ebay. If the buyer sent the message directly by email, respond but also copy and paste into an ebay message do it'll be on record on your account.
Thank you for your quick/helpful response, you're always a life saver.
Buyer responded with: “I checked and my credit card has already been charged on November 3rd for $190 so I would expect to receive my items as soon as possible. I would have liked to be notified of this as I had no idea this happened. I will contact PayPal. Can you priority ship the items to me so I will receive them by next week?”
I assumed that PayPal would notify the buyer about this sort of thing? It seems odd they wouldn’t. I do not want to make any promises to them as far as shipping goes. I usually just do flat rate boxes. I responded to the PayPal request right away. I am afraid this buyer is going to give me bad feedback regardless that this is out of my hands. I am unsure how to respond. How would you not notice your items have not been shipped especially if you needed them by a certain time...
I assumed that PayPal would notify the buyer about this sort of thing? It seems odd they wouldn’t. I do not want to make any promises to them as far as shipping goes. I usually just do flat rate boxes. I responded to the PayPal request right away. I am afraid this buyer is going to give me bad feedback regardless that this is out of my hands. I am unsure how to respond. How would you not notice your items have not been shipped especially if you needed them by a certain time...
I remember this happening to someone else and the buyer wasn't aware of the problem either.