eBay, etc. General Question/Answer Thread

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#7,246
Someone won an auction from me on Sat. On Mon. they said they have been having trouble with their phone and couldn't see if they got any messages and wanted to know if they should pay now or wait for when another auction was over that they were interested in. Either way was fine. They were a new member and my item had free shipping so I told them I'd like for them to pay now since the others weren't over for close to a week and to make sure I would get paid. Well no payment and no answer when I asked later if they were having issues since I saw they had a new user ID and make sure they had Paypal set up. Ebay is going to open a Non payment case in a few minutes on the one auction. Should I just block them and cancel the other item they bid on and relist or can I block them if they have a bid on something. Will their bid go away by doing that or do I need to stop that auction first and then block them and then relist? Hope that all makes sense. I have never had someone do this.
 
#7,247
sb2 said:
Someone won an auction from me on Sat. On Mon. they said they have been having trouble with their phone and couldn't see if they got any messages and wanted to know if they should pay now or wait for when another auction was over that they were interested in. Either way was fine. They were a new member and my item had free shipping so I told them I'd like for them to pay now since the others weren't over for close to a week and to make sure I would get paid. Well no payment and no answer when I asked later if they were having issues since I saw they had a new user ID and make sure they had Paypal set up. Ebay is going to open a Non payment case in a few minutes on the one auction. Should I just block them and cancel the other item they bid on and relist or can I block them if they have a bid on something. Will their bid go away by doing that or do I need to stop that auction first and then block them and then relist? Hope that all makes sense. I have never had someone do this.
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If they're really interested in a second item, one combined payment is better. You can ship together less expensively and you'll also save a bit in Paypal fees if both items are paid in a combined payment.

If the buyer pays separately, you'll have to ship separately because you'll need unique tracking numbers for each item.

So if the buyer responds to the UID reiterating that they're waiting for the other listing to end, I'd recommend waiting and sending a combined invoice.
 
#7,248
BeenBurned said:
If they're really interested in a second item, one combined payment is better. You can ship together less expensively and you'll also save a bit in Paypal fees if both items are paid in a combined payment.

If the buyer pays separately, you'll have to ship separately because you'll need unique tracking numbers for each item.

So if the buyer responds to the UID reiterating that they're waiting for the other listing to end, I'd recommend waiting and sending a combined invoice.
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OK thank you
 
#7,249
BeenBurned said:
If you cancel and give buyer request as the reason, you'll still get your FVF credit.

But why would you give that buyer who wasted your time a free pass? Since you can't neg a non-payer, the only way to "punish" bad buyers is to give them strikes when they earn them. Enough strikes and ebay will take care of them.

OTOH, if you cancel, the buyer can continue to do the same to others.

What I would do is file UID, relist the item and if the buyer does pay, just end the relisted item.
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It's been 4 days now and I am ready to close the case. I want to do this right so they receive the strike. If I simply choose "close the case" (buyer has not paid option) will they receive the strike?
 
#7,253
I'm selling an item with best offer option and I received an offer so I go to the "review offer" page and it now shows 4 offers remaining...when did it change to 5 tries on the best offer? Didn't it used to be 3? I'm thinking if we can't agree on a price with 3 tries, it isn't going to happen :/
 
#7,254
Question about shipping to PO boxes: I shipped something to a PO box and it was available for pickup last Saturday. According to tracking it still shows that it is available for pickup. I called the post office and asked what will happen if she doesn't pick it up and was told that they normally don't return them to sender; it will just stay available for pickup until she actually picks it up. Can anyone confirm this is true? I'm assuming that she could have actually already picked it up but the post office forgot to scan.

Can she open and win an INR case? I'm hoping not.
 
#7,255
whateve said:
Question about shipping to PO boxes: I shipped something to a PO box and it was available for pickup last Saturday. According to tracking it still shows that it is available for pickup. I called the post office and asked what will happen if she doesn't pick it up and was told that they normally don't return them to sender; it will just stay available for pickup until she actually picks it up. Can anyone confirm this is true? I'm assuming that she could have actually already picked it up but the post office forgot to scan.

Can she open and win an INR case? I'm hoping not.
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I would hope not too. I'm guessing no because how could she open an INR if item shows available for pick-up? Ebay could clearly see that the item is just waiting for her to go pick it up, right?
 
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#7,256
whateve said:
Question about shipping to PO boxes: I shipped something to a PO box and it was available for pickup last Saturday. According to tracking it still shows that it is available for pickup. I called the post office and asked what will happen if she doesn't pick it up and was told that they normally don't return them to sender; it will just stay available for pickup until she actually picks it up. Can anyone confirm this is true? I'm assuming that she could have actually already picked it up but the post office forgot to scan.

Can she open and win an INR case? I'm hoping not.
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holiday123 said:
I would hope not too. I'm guessing no because how could she open an INR if item shows available for pick-up? Ebay could clearly see that the item is just waiting for her to go pick it up, right?
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This is my experience with p.o. boxes.
  • items that were small enough to fit into the box were "delivered" when placed in the box
  • items that were too large for the box were scanned as "available for pickup."
  • I'd say that about 50% of the time, they'd forget/neglect to scan when I'd go to the counter to receive the package. I had to remind them to scan as "delivered."
  • In cases where items are not picked up (as opposed to picked up but not scanned as delivered), the post office holds it for 15 days, after which it's returned to sender. They don't offer a free storage opportunity nor do they have the space to store items indefinitely.

I've not had the experience where a buyer claimed non-receipt for an item that wasn't scanned on delivery when the address was to a post office box. What I'd do in a case like that (should it occur) is to call directly to that p.o. location, speak to the clerk and ask whether there's a possiblity that the package was delivered without a scan. I'd also let the buyer know you'd be calling the post office so she can reconsider whether cheating might be worth possibly being caught.
 
#7,257
BeenBurned said:
This is my experience with p.o. boxes.
  • items that were small enough to fit into the box were "delivered" when placed in the box
  • items that were too large for the box were scanned as "available for pickup."
  • I'd say that about 50% of the time, they'd forget/neglect to scan when I'd go to the counter to receive the package. I had to remind them to scan as "delivered."
  • In cases where items are not picked up (as opposed to picked up but not scanned as delivered), the post office holds it for 15 days, after which it's returned to sender. They don't offer a free storage opportunity nor do they have the space to store items indefinitely.

I've not had the experience where a buyer claimed non-receipt for an item that wasn't scanned on delivery when the address was to a post office box. What I'd do in a case like that (should it occur) is to call directly to that p.o. location, speak to the clerk and ask whether there's a possiblity that the package was delivered without a scan. I'd also let the buyer know you'd be calling the post office so she can reconsider whether cheating might be worth possibly being caught.
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My buyer hasn't said anything yet. However, she was in big hurry for the item so you would think she would have picked it up already. I'm thinking that it was probably delivered and never scanned, and I'm wondering in that case, if it will just say "available for pickup" forever. I really hope it doesn't end up coming back to me.
 
#7,258
whateve said:
My buyer hasn't said anything yet. However, she was in big hurry for the item so you would think she would have picked it up already. I'm thinking that it was probably delivered and never scanned, and I'm wondering in that case, if it will just say "available for pickup" forever. I really hope it doesn't end up coming back to me.
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That was my point. I'm guessing that she already picked it up. If she needed it quickly, you can be sure you'd have heard from her if she hadn't gotten it.
 
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