eBay, etc. General Question/Answer Thread

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#7,021
Catbird9 said:
Unless someone outbids them....
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And even if the winning bid is less than the BIN, you're obligated to sell to them. (BIN will disappear when bidding reaches 50% of BIN.) Is the BIN price still on the listing?

I'd ask for clarification from the bidder what she means because there's a chance she might lose out on the item.
 
#7,022
Selling the item for the winning bid under my BIN is not what I have a problem with. I don't mind if it goes for less then the BIN, I do might if the buyer is planning on not paying until the 16th.

At first told them that it had been bid on (I couldn't see who bid on my mobile app) so it wouldn't be fair for me to hold the item specifically for them, but then I realized it was them who bid. I mailed them back asking for clarification. I just don't see why you would bid if you don't have the money and you want to make me wait. It's rude. :hrmm: Hopefully it's a misunderstanding...
 
#7,023
Kidclarke said:
Selling the item for the winning bid under my BIN is not what I have a problem with. I don't mind if it goes for less then the BIN, I do might if the buyer is planning on not paying until the 16th.

At first told them that it had been bid on (I couldn't see who bid on my mobile app) so it wouldn't be fair for me to hold the item specifically for them, but then I realized it was them who bid. I mailed them back asking for clarification. I just don't see why you would bid if you don't have the money and you want to make me wait. It's rude. :hrmm: Hopefully it's a misunderstanding...
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Maybe she really wants it, can afford to pay the amount she has currently bid right away, but in order to pay the full BIN price, she has to wait until she gets paid.
 
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#7,024
A question about feedback. Just how hard is it to have a feedback removed? The shipping upgrade buyer left me a neg, apparently it was my fault he wasn't home when the mailman called. And despite the fact that I sent him 3 messages and he didn't respond until half a day later, I am the one who's bad at communication. I had a neg before and I managed to get the comment itself removed. This time when I called them, they wouldn't remove the comment or the feedback entry. Is it worth calling again to get a different rep or write to them and ask them to read all the messages? They gave me a Dublin address apparently is their CS address for the U.K. TIA!
 
#7,025
xiangxiang0731 said:
A question about feedback. Just how hard is it to have a feedback removed? The shipping upgrade buyer left me a neg, apparently it was my fault he wasn't home when the mailman called. And despite the fact that I sent him 3 messages and he didn't respond until half a day later, I am the one who's bad at communication. I had a neg before and I managed to get the comment itself removed. This time when I called them, they wouldn't remove the comment or the feedback entry. Is it worth calling again to get a different rep or write to them and ask them to read all the messages? They gave me a Dublin address apparently is their CS address for the U.K. TIA!
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Sometimes it helps to call again. Ebay's policy is that feedback is an opinion. That means it doesn't have to be factual. As long the buyer doesn't have a vendetta or uses foul language, they usually let feedback stand. If they won't remove it, write a feedback response so prospective buyers can understand what really happened.
 
#7,026
whateve said:
Sometimes it helps to call again. Ebay's policy is that feedback is an opinion. That means it doesn't have to be factual. As long the buyer doesn't have a vendetta or uses foul language, they usually let feedback stand. If they won't remove it, write a feedback response so prospective buyers can understand what really happened.
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Thank you!
 
#7,027
xiangxiang0731 said:
A question about feedback. Just how hard is it to have a feedback removed? The shipping upgrade buyer left me a neg, apparently it was my fault he wasn't home when the mailman called. And despite the fact that I sent him 3 messages and he didn't respond until half a day later, I am the one who's bad at communication. I had a neg before and I managed to get the comment itself removed. This time when I called them, they wouldn't remove the comment or the feedback entry. Is it worth calling again to get a different rep or write to them and ask them to read all the messages? They gave me a Dublin address apparently is their CS address for the U.K. TIA!
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whateve said:
Sometimes it helps to call again. Ebay's policy is that feedback is an opinion. That means it doesn't have to be factual. As long the buyer doesn't have a vendetta or uses foul language, they usually let feedback stand. If they won't remove it, write a feedback response so prospective buyers can understand what really happened.
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I agree that you have nothing to lose by calling until you get a rep who understands the issue. The worst that can happen is that the feedback remains and you're exactly where you are now.

Go for it. (I still think you should respond to the feedback factually and unemotionally. if they remove the feedback, your response will poof too but if it stands, your logical response will be there sooner rather than later.)
 
#7,028
BeenBurned said:
I agree that you have nothing to lose by calling until you get a rep who understands the issue. The worst that can happen is that the feedback remains and you're exactly where you are now.

Go for it. (I still think you should respond to the feedback factually and unemotionally. if they remove the feedback, your response will poof too but if it stands, your logical response will be there sooner rather than later.)
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Thank you! I posted a reply. But I will call eBay again when I get a chance later this week.
 
#7,033
whateve said:
One of my ebay purchases is out for delivery today in a different zip code than mine! What should I do?
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whateve said:
Thanks! I just called. Even though the tracking still shows out for delivery, the person I spoke to said that it is on its way back to the sorting center. I hope she wasn't just telling me what I wanted to hear.
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I'm guessing it's a misread scan. You'll probably get it tomorrow.
 
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#7,034
whateve said:
One of my ebay purchases is out for delivery today in a different zip code than mine! What should I do?
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Is the zip code close to the one you shipped to? My zip is different than the zip of my PO. I am at the tail end of their route. Geographically I am much closer to the other PO in town.
 
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