Question for all of you this evening...I listed an item on eBay and received a bid. The next day I saw that the buyer retracted her bid. Finally got to look at the bid retraction and reason and she put down that I had changed details in the listing, which of course was a flat out lie. eBay can easily see no changes were even made. If she were to contact me to request the retraction I would have been fine with it but to get out of something dishonestly is maddening. Does this affect my seller's account? Is there any recourse for sellers? Thanks for any words of wisdom!
eBay, etc. General Question/Answer Thread
- Thread starter Japster
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I have an ebay dilemma. I just bought a beautiful LV bag and it looks great. The ad stated it was from a smoke free home and I didn't ask questions about any other smells. The ad also states no returns.
The bag arrived yesterday and it smells very strongly of something. I had a migraine yesterday and I often smell weird things when I have headaches so I chalked it up to that. I aired it out all night and the odor is still really strong. I think it's perfume or maybe incense. It doesn't smell like smoke but the odor is fairly strong and unpleasant to me.
When the bag arrived, I looked it over carefully and left positive feedback. It's 100% real and looks like the pics. When I left the feedback, I thought the smell was my imagination or that I'd get used to it.
What's the ethical thing to do in this situation? I'd like to return the bag but I'm not sure if the seller will accept a return. Is it even fair to ask for a return under these circumstances? (I feel really dumb for not asking about the smell in the first place)
The bag arrived yesterday and it smells very strongly of something. I had a migraine yesterday and I often smell weird things when I have headaches so I chalked it up to that. I aired it out all night and the odor is still really strong. I think it's perfume or maybe incense. It doesn't smell like smoke but the odor is fairly strong and unpleasant to me.
When the bag arrived, I looked it over carefully and left positive feedback. It's 100% real and looks like the pics. When I left the feedback, I thought the smell was my imagination or that I'd get used to it.
What's the ethical thing to do in this situation? I'd like to return the bag but I'm not sure if the seller will accept a return. Is it even fair to ask for a return under these circumstances? (I feel really dumb for not asking about the smell in the first place)
I think you have a valid reason for a return, but I don't know if ebay would agree with you. In the past, odors on used items weren't considered a valid SNAD reason. However, your seller might be cooperative. Just because you have already left positive feedback doesn't mean you can't ask. In my experience, perfume odors are even harder to get rid of than smoke.
Thank you whateve! I'll be nice and ask if the seller if I can return the bag. The seller has the option to not accept, but at least I can ask. I just didn't want to do that if it's unfair.
Also, thanks for your comment about perfume odors. I'm new to pre-loved purse buying (and to nice purse buying in general) so that's helpful information.
That's common. Ebay gives buyers a limited number of options when retracting a bid so it's necessary to choose one of the reasons they give even though it's untrue.
But there's no impact on your account when it happens.
Did you ever get a response? I was just looking into Lollipuff as another venue for selling. But not if they take 9% whether the transaction is completed or not.
Help please with an unclaimed item I shipped to the UK (from Australia) awaiting payment of customs charges 
The item has been awaiting for my buyer to collect and make payment of an unknown amount for 10 days. At some point soon if the buyer doesn't pay it will be returned to me.
I haven't heard a peep from the buyer and I haven't contacted her. My listing clearly states in bold that customs duties & taxes where applicable are the buyer's responsibility. It also states that I don't accept returns (I know I have to accept returns in some circumstances but so far I haven't had any requests to return).
Should I contact the buyer? I really don't want to because I know I've fulfilled my side of the transaction.
I don't want the jacket back. It's bulky, it's expensive and I shipped right away by an express service. At the time of shipping the buyer sent me a message to say she was looking forward to receiving the jacket.
Do I have to accept the item if it's returned to me and do I have to refund if it's returned to me?
I want to be prepared in case of return - what should I do at this stage?
The item has been awaiting for my buyer to collect and make payment of an unknown amount for 10 days. At some point soon if the buyer doesn't pay it will be returned to me.
I haven't heard a peep from the buyer and I haven't contacted her. My listing clearly states in bold that customs duties & taxes where applicable are the buyer's responsibility. It also states that I don't accept returns (I know I have to accept returns in some circumstances but so far I haven't had any requests to return).
Should I contact the buyer? I really don't want to because I know I've fulfilled my side of the transaction.
I don't want the jacket back. It's bulky, it's expensive and I shipped right away by an express service. At the time of shipping the buyer sent me a message to say she was looking forward to receiving the jacket.
Do I have to accept the item if it's returned to me and do I have to refund if it's returned to me?
I want to be prepared in case of return - what should I do at this stage?
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I haven't had this happen to me in the case of an international shipment but I had something similar with a domestic one. The buyer was never available to sign for the package so it was returned to me. The shipper charged me return shipping. I called ebay about it and they said I could do what I wanted. I deducted my costs and then refunded the rest. The buyer never said a word. If you get your item back, it seems fair to give a partial refund, as long as you are made whole. If I were you, I would have contacted the buyer. She might not realize it is waiting for her. Maybe it would help if she realized she wasn't going to get a complete refund by not accepting the package.Help please with an unclaimed item I shipped to the UK (from Australia) awaiting payment of customs charges
The item has been awaiting for my buyer to collect and make payment of an unknown amount for 10 days. At some point soon if the buyer doesn't pay it will be returned to me.
I haven't heard a peep from the buyer and I haven't contacted her. My listing clearly states in bold that customs duties & taxes where applicable are the buyer's responsibility. It also states that I don't accept returns (I know I have to accept returns in some circumstances but so far I haven't had any requests to return).
Should I contact the buyer? I really don't want to because I know I've fulfilled my side of the transaction.
I don't want the jacket back. It's bulky, it's expensive and I shipped right away by an express service. At the time of shipping the buyer sent me a message to say she was looking forward to receiving the jacket.
Do I have to accept the item if it's returned to me and do I have to refund if it's returned to me?
I want to be prepared in case of return - what should I do at this stage?
Thanks for responding. I only found out about the parcel being in limbo earlier today so my first opportunity to contact her would be right about now, given the time zone. And I was venting a little when I posted earlier - of course I'll accept return of the giant box that cost $100 to ship!
(that's way more than I charged for the postage but I underestimated the bulkiness of the jacket when packed) *sigh*It's unlikely she doesn't know that the item is waiting but I don't know that for sure. I contacted her after purchase because I needed her phone number for the customs export form and I explained this to her - she was happy to oblige and excited about the jacket's arrival in a few days. Also the parcel tracking number she has advises "Awaiting Payment of Customs Charges".
I may have to call ebay.
Help please with an unclaimed item I shipped to the UK (from Australia) awaiting payment of customs charges
The item has been awaiting for my buyer to collect and make payment of an unknown amount for 10 days. At some point soon if the buyer doesn't pay it will be returned to me.
I haven't heard a peep from the buyer and I haven't contacted her. My listing clearly states in bold that customs duties & taxes where applicable are the buyer's responsibility. It also states that I don't accept returns (I know I have to accept returns in some circumstances but so far I haven't had any requests to return).
Should I contact the buyer? I really don't want to because I know I've fulfilled my side of the transaction.
I don't want the jacket back. It's bulky, it's expensive and I shipped right away by an express service. At the time of shipping the buyer sent me a message to say she was looking forward to receiving the jacket.
Do I have to accept the item if it's returned to me and do I have to refund if it's returned to me?
I want to be prepared in case of return - what should I do at this stage?
Better yet, if she knows (by ebay and PP policies), she completely loses buyer protection if she doesn't pick up the package and also that it might take months for the parcel to be returned to you, she might get her toosh in gear and pick it up.
In the event she doesn't retrieve the package, you wouldn't be required to issue the refund at all but if it were my transaction, I wouldn't keep the money plus the jacket. But it could be a long time before she sees her money.
Silly question, that I think I know the answer to, but want to check -- we just got a wrong item sent to us. No big deal, was only worth $15 or so. But I do want to get it returned/refunded. I'm about to leave for holidays. SO *could* return it to the post office when a return label is created when I'm out of town, but will moan and complain -- so I'd rather wait and do it myself and preserve tranquillity.
How long do we have to file a SNAD in eBay? 30 days?
Once a return label is created, how long do we have to use it? 5 days?
How long do we have to file a SNAD in eBay? 30 days?
Once a return label is created, how long do we have to use it? 5 days?
Thanks for clarifying
I'd hoped she might have accepted the package overnight but it hasn't moved so I'm going to send her a friendly message through eBay letting her know that her parcel is waiting for collection.
I've had an international shipment returned to me before - a Bonanza sale - which the buyer couldn't be bothered collecting from the PO, no taxes owing, she just didn't get around to picking it up and I refunded in full immediately on return (feeling very peeved about it!)
I'll refund this too if it comes back but I'll cross that bridge when I come to it.
UPDATE : just about to send the reminder message to my buyer and I decided to check delivery status of the parcel again - it's changed in the last hour, payment has been made and it's scheduled for delivery on Thursday. Yay!
hi, I have a Paypal question, buyer want to use PayPal to avoid fees so she can get better price, asking to send to Mexico where she's living, but I wasn't comfortable and told her no that I prefer domestic sales, then she's suggesting to send to her friend in CA, let's saids it's Paypal transaction and her friend address are the shipping address, if I follow all the protocol "delivery confirmation/insurance/signature confirmation" is it safe?