Ebay purposely makes it difficult for buyers to know what to do. The seller would have appreciated it if you had contacted her through ebay messages before opening a return request. In the past, a claim of not as described would have gone against the seller. However, I think the new standards allow her to accept the return and not get a defect. I'm not sure this is the case and your seller probably isn't either.Quick question, Ladies! I purchased a pair of boots on eBay via the BIN option. The seller stated that returns were not accepted. However, right after I got them on Sat I noticed undisclosed damage. I've never had to return something on eBay up to this point...so I searched eBay and opened a return case with them. The seller just accepted, but said she wishes I would have contacted her before I did. Does it leave a negative mark on her account or something? I honestly thought I followed correct steps?