Hi! I'm really new to all of this but is there something along the lines of "Selling on eBay 101" here? I have a Mansur Gavriel that I want to sell, which I have a feeling isn't the best first item to sell, but I do love all of the other purses that I own...
eBay, etc. General Question/Answer Thread
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Hi eBay pros! I've sold on eBay over 20 times. Last week I listed my brand new LV and received an offer for $1200. It's the most expensive item I've sold to date. I'm about to accept the offer but am slightly nervous about the sale.
The buyer has 100% feedback since 2003 and over 60 feedback as buyer, but usually from power sellers with over 1000 feedback.
Dear husband is worried if buyer claims SNAD and returns with a different bag, how to prevent this? Or how to protect myself from buyer scam....
Husband is also warning me about delivery, but I guess I can only do signature upon delivery and perhaps purchase insurance to protect myself.
Any advice would be appreciated
The buyer has 100% feedback since 2003 and over 60 feedback as buyer, but usually from power sellers with over 1000 feedback.
Dear husband is worried if buyer claims SNAD and returns with a different bag, how to prevent this? Or how to protect myself from buyer scam....
Husband is also warning me about delivery, but I guess I can only do signature upon delivery and perhaps purchase insurance to protect myself.
Any advice would be appreciated
I've read posts in TPF about anti-tamper or anti-swap tags that you can purchase online. I even see them available on eBay. Also, my LV does have a date code embossed and attached to the bag so that's another way to make sure you receive back the original LV that you sent--I think probability of finding an exact date code to switch it with is very low. Did you provide a photo of the date code in your listing? Yes, I would opt for insuring the package and probably would send the package via certified mail/return receipt requested. Also specify the time frame for which returns will be accepted (if you do accept returns), so buyers will not use the bag and later decide to return it. Also for a big transaction like that, I would get a professional authentication in case buyers try to open a case as not authentic and you have that to pull out of your arsenal. Just my two cents.
The anti tamper tags won't do you any good in a dispute unless they are pictured in the listing.
No matter what you do there is always a risk in selling online. However, most buyers are honest. I've sold close to 1000 items and the percentage of PITA buyers is very small. As long as you've described your bag accurately and included all the necessary pictures, as well as pack it carefully and ship with signature required, you should be fine. Make sure your buyer knows she has to sign for the package before she pays. She may want to have it delivered to her work instead of her home.
You can also do a search on the forum for the buyer's ID to make sure no one else has had a problem with this buyer.
Great point, whateve, with regards to the anti-tamper tags and the other helpful ideas! Thanks!
Hi ladies! Hoping for some advice from you..... Quick recap, I purchased a scarf and paid immediately. After three days I recieved a message that the seller lost the scarf and wanted to know if I would like a refund or for them to keep looking. I asked them to keep looking but to please refund if they actually didn't intend to look very hard. ( this was a high volume seller and I didn't know how seriously they would take the issue ). They promised to keep looking, and I waited a month. I finally messaged them to refund as I was tired of waiting and the event I bought it for had passed. Miraculously, they messaged back telling me they found it but would still refund if I would like. All of this was very friendly correspondence but I was annoyed at how the piece turned up when I wanted the refund. I had even called at the 2 week mark to see how the search was going. I asked them please continue with the refund. Today I got a message from ebay asking me to cancel the sale because "I changed my mind". I have received the refund and I don't want the seller to get a ding but I don't want one either since this situation was not my fault and I feel I was very tolerant. Should I go through with the cancellation? Does this mark me as a bad buyer with buyers remorse? I'm very careful and although I have a small quantity of purchases, I have excellent feedback as a buyer and always pay immediately. I want to do the right thing for both the seller and myself and I'm assuming this process needs to follow through so they get their fees back. Is it cool for me to cancel the transaction? Thank you for reading!
Cancelling the transaction won't ding you BUT in this case, I wouldn't accept the seller's cancellation request.
The reason you requested a refund is because after a month, the SELLER still hadn't located or sent the item. So YOU didn't change YOUR mind.
But in putting through the request in the way the seller did, she's not admitting to her own error and is trying to avoid paying the FVF.
If you decline the request, the seller will still be stuck with the fee and in this case, I think that's appropriate based on the circumstances and her actions.
If you ignore or agree to the cancellation, she'll get her FVF credit and there's no consequence for her error. In fact, IMHO, it's pretty darn nervy of her to ask for a cancellation and credit!
Thanks!! I wil definitely opt for some insurance and signature. I also googled the seller and found his Facebook. Everything seems to check out with his eBay id and his purchases! No red flags!
Ok I did include date stamp photo! Good thing I did
Thank you so much for the thoughtful reply, BeenBurned.
the ins and outs of ebay are so tricky, it's great to have this forum and members like you to offer guidance.
after I accepted a offer, buyer didn't respond till day 3, of course saying he lost his job and can't pay. Want to cancel order!!! UghhNeed help here. Girlfiend used to use this site for years and referred me to it to ask for help. Im a guy, while shopping with GF at nordstrom rack. Found a pair of Dior sneakers for $250 as they were marked worn, and you can see on the hell a scuff mark. Bought them and listed on ebay within 24 hours. In about 2 weeks i got a offer, submitted a counter offer, and the buyer immediately accepted and paid me instantly.
Shipped quickly, and the shoes arrived on 3/19 to an appartment in bronx, ny (the only city with a dior store). Next day at 3pm est i get a return request:
Reason
Doesn't seem authentic
Comments
I received these sneakers and took them to the Dior store the next day, the sales associate immediately pointed out differences in the shoe, and that these were a replica from the missing serial number , to the missing Dior labels, ... I d like a return
Through several uneducated and poorly written messages by the buyer, they claimed they received (and posted photos) fake shoes that didnt have the dior logo on them anywhere. They clearly obtained a fake pair and are trying to pull a bait and switch scam on me and i dont know what to do.
I submitted a anonymous scam report thing on ebay and called them today to talk to them about it and they said to post the reciept and stickers that i have from the shoes on the site and they will escalate the problem friday if it isnt resolved.
What can i do? I am in law school and simply sold them to flip them and could be out $600 now. My ebay account is 8 years old with 100% positive feedback, there's is a year old with some negative. In the email they mentioned going to the dior store for authenticating them, and the associate compared them with ones in the store and i emailed them back saying that i is impossible for that to happen as they are from last year and are not in the Dior store. Then they said they compared them with a similar pink pair, and i said that isnt true either because the Summer 16 line doesnt have a pink pair. The buyer keeps saying how embarrassed they were to bring fake shoes into the store, blah blah, etc.
Any ideas?
Shipped quickly, and the shoes arrived on 3/19 to an appartment in bronx, ny (the only city with a dior store). Next day at 3pm est i get a return request:
Reason
Doesn't seem authentic
Comments
I received these sneakers and took them to the Dior store the next day, the sales associate immediately pointed out differences in the shoe, and that these were a replica from the missing serial number , to the missing Dior labels, ... I d like a return
Through several uneducated and poorly written messages by the buyer, they claimed they received (and posted photos) fake shoes that didnt have the dior logo on them anywhere. They clearly obtained a fake pair and are trying to pull a bait and switch scam on me and i dont know what to do.
I submitted a anonymous scam report thing on ebay and called them today to talk to them about it and they said to post the reciept and stickers that i have from the shoes on the site and they will escalate the problem friday if it isnt resolved.
What can i do? I am in law school and simply sold them to flip them and could be out $600 now. My ebay account is 8 years old with 100% positive feedback, there's is a year old with some negative. In the email they mentioned going to the dior store for authenticating them, and the associate compared them with ones in the store and i emailed them back saying that i is impossible for that to happen as they are from last year and are not in the Dior store. Then they said they compared them with a similar pink pair, and i said that isnt true either because the Summer 16 line doesnt have a pink pair. The buyer keeps saying how embarrassed they were to bring fake shoes into the store, blah blah, etc.
Any ideas?
I was looking at this seller's items (princess**belle) and all of the items have 300-400 watchers. I have never seen this before-how could they have so many watchers on all of their listings? Even the things listed today have 400 watchers.
http://www.ebay.com/sch/princess**b...YbkAAOSwFqJWququ&rt=nc&_trksid=p2047675.l2562
http://www.ebay.com/sch/princess**b...YbkAAOSwFqJWququ&rt=nc&_trksid=p2047675.l2562
It's puzzling! I'm going to speculate: maybe these are all relisted items that have been in her store for months. Would the previous Watchers carry over with each relisting?
She does have almost 600 "followers."
yeh, I thought of that, but when I watch something, I don't automatically watch it when it gets relisted. Unless there is some setting in eBay that lets you do that?