Are sellers allowed to do that? Require a buyer to email before they can "qualify" to bid?
eBay Chat Thead... woohoo!!!
- Thread starter Ellie Mae
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Two weeks ago I had a handbag I purchased on EBay authenticated here and at an online pay authentication service, both deemed the handbag a fake. I asked the seller for a refund & He agreed to let me return it. After trying over a week to print the return label I kept getting an error message. I called eBay twice and they kept getting the same error message. Ebay then gave my seller 5 days to provide an off site shipping label ( I never heard of this). The seller never sent it, so Ebay sent me a full refund today. When I called eBay and asked what to do with the handbag she told me I was no longer obligated to return it to the seller. I don't want the handbag if it's a fake but in a way I feel bad for the seller. I guess I shouldn't because he had 5 days to make things right.
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The seller sent me a FedEx label. Even though I'm not obligated to return it I will. The seller swears he bought the handbag in Switzerland in the boutique and who really knows but real or fake I have no use for it and if he sells it to someone else and he knows it's not real then karma with seek justice.
I had a sale on eBay a couple of weeks ago. expensive pre-owned shoes. PayPal address of the buyer was unverified and I didn't notice it. then 9 days after confirmed delivery with signature confirmation I had notification that there's a dispute on PP. The buyer has filed a chargeback with his or her credit card company stating that the buyer did not authorize the payment.
So I wrote to the buyer and she answered back like "so sorry, I don't know what's going on, something is wrong with my PP, I can just return the shoes if you want and you refund me, I didn't wear them". I refused as this claim is already opened and I can't just let it go and I don't want to.
Then she just stopped answering me, and I think there's a fraud as she was texting me from "her bf account" and wrote smth like "we tried to close this case, but it didn't work and it's all very weird". Sounds fishy to me. Did anyone have to deal with PP chargeback claims and what are the chances to win it if I have delivery confirmation (with signature), PP transaction that shows that I bought this USPS shipping label on eBay and a message from buyer that confirms delivery?
So I wrote to the buyer and she answered back like "so sorry, I don't know what's going on, something is wrong with my PP, I can just return the shoes if you want and you refund me, I didn't wear them". I refused as this claim is already opened and I can't just let it go and I don't want to.
Then she just stopped answering me, and I think there's a fraud as she was texting me from "her bf account" and wrote smth like "we tried to close this case, but it didn't work and it's all very weird". Sounds fishy to me. Did anyone have to deal with PP chargeback claims and what are the chances to win it if I have delivery confirmation (with signature), PP transaction that shows that I bought this USPS shipping label on eBay and a message from buyer that confirms delivery?
You're protected against unauthorized transaction if the PP details show as "eligible" for SP.
And if it says eligible, call PP and refer them to the transaction and the eligibility for seller protection. They should remove the hold but it might show back up again. You may have to keep calling to get it permanently removed.
Please post the buyer's ID so we can block!
it's andygonque
for now here's what I have:
Status: Disputing on Your Behalf
Status Details: Using the information you provided, we are in the process of disputing this chargeback with the buyer's credit card company. Please note that this dispute process can take 75 days or more and that there is no guarantee that we will be successful in our attempt to recover your funds. If we are successful, we will promptly return to your account any recovered funds that we previously debited for this chargeback.
I had one of these. I had to upload the tracking number and I included a picture of the label for extra measure. All I needed was proof of delivery and I was covered by Paypal protection. It took them a little while to release my money even though they said I wasn't responsible. If I were you, I would upload copies of her messages indicating that she acknowledged receipt of the shoes. How can she claim she didn't order shoes that were shipped to her house and are in her possession?
I just think that the one who answered me on eBay and the one who disputed this chargeback may be different persons. they might just use someone else's credit card for this purchase. I can't be 100% sure, but in other case why wouldn't she cancel this claim if it happens by mistake?
I uploaded everything I could, she also said "I was charged for these shoes, so no idea what's going on", so she admitted that she received them and paid for them. Your example is bringing me hope, but PP says no guarantees, and I read many stories online when it didn't work and seller lost the money even with all the proofs. fingers crossed.
and another question - would you cancel the deal if you saw that buyer's PP address is unverified? I never thought it's that important, but now when I have this PP dispute from user with unverified address, it makes me uncomfy. Ironic but I had 2 sales during this weekend and both addresses are unverified, but buyers don't seem suspicious, long time eBay members with good feedback. And I googled their nicknames and e-mails - no suspicious info too.
This happened to me too. It was ruled in my favor but the decision and release of funds took over a year.
Their success in getting your funds back is irrelevant to whether they return the funds to your account. If your transactions shows as "eligible" for seller protection and you shipped to the address in the payment and have tracking showing delivery, you are protected against unauthorized use chargebacks.
Even if they can't get the money back, they owe you. (Note that s.c. isn't necessary unless the buyer's total payment is $750 or more. In fact, having s.c. when not necessary can backfire on you.)
I'd suggest calling Paypal back and read them from their own policy, letting them know that you have protection whether they win the chargeback dispute or not. (I'm assuming your transaction shows as eligible.)
https://www.paypal.com/selfhelp/article/FAQ1156/1
From the policy:
Seller protection is only available for qualified transactions. The Transaction Details page shows whether or not your transaction is eligible for coverage under this policy. If it is, ship to the shipping address displayed on the Transaction Details page.
it is eligible, and it's also written there "When you ship to the address on this page and provide proof that the item was delivered and signed for, you're protected against claims for unauthorised payments". I shipped to that address and have proof and signature. but still wonder why not all the sellers win these cases even if they follow these rules. I've read about some cases when sellers lost
Although it should be automatic that your funds are released once tracking and delivery address are proven, PP makes you fight for yourself. It's unethical but they do it and get away with it.
But for other cases, sellers lose because of SNAD claims. It's ONLY "unauthorized use" chargebacks that are easy wins for sellers. SP doesn't help when a chargeback is for "not as described."