Yeah, I figure either she has personal issues which are improper for me to address, or a really sad existence (although that doesn't excuse the racial bias which, if allowed by Posh, were my primary complaint for their integrity as a platform)In the meantime, deep breath. You did nothing wrong and just figure this buyer is going through something or lives a really sad life to act like this over a handbag.
Just to put a happy ending to this travesty.....
I received this email:
Thanks for your email. I am the Community Manager here at Poshmark. We are sorry to hear that you have encountered this matter. I can assure you that the appropriate action was taken in regards to the user's behavior. We take these types of reports seriously and we do not condone activity such as this on our platform. Acts of racism, hate speech, and discrimination of any kind are not tolerated on Poshmark and are a violation of our Community Guidelines.
If you encounter any additional harassment, please do not hesitate to reach out.
so at least management have got their head screwed on correctly
AND denied the user their refund which I could've taken if it had any basis -- but not the allowance of such an abysmal manner of community conduct. Again, as noted in the Poshmark policy, someone read between the lines... 'hate speech and discrimination'
It's easy not to be gross like that???
I want to warmly thank everyone who offered advice and support, and understood what was my real concern here. You were all so kind, giving, and helpful. I wish you all the best and perhaps I can buy from you someday - I bet you have fabulous closets! x