Does anyone use Poshmark?

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#3,781
ironic568 said:
I'm sorry about your buyer. Just think of it as it's his lost.
After the very 1st time they claimed I sold a fake item, all my listings were gone and I was no longer able to buy, or sell on there (though they didn't ban me, in which case, I wouldn't even be able to log in). After sending some angry emails and proof, I got reinstated. The 2nd and 3rd time when they claimed I sold a fake, my closet thankfully stayed intact, but it's just as aggravating.
Maybe next time, just include an authentication with all your sales, just to avoid situations like this. I know it's annoying when you have to spend money to do their job for them (having it authenticated), but it's for your own sanity. That's what I do now for all my items, 'cause I don't have a lot of trust in their authenticators.
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I mostly sell loubs, and here they never made mistakes. I sold hundreds of them on posh (including over 500), and I help to authenticate them to poshers myself. even when they remove my CL listings cause someone reported them (it happened 2 or 3 times with the older styles), I always appeal, provide them more pictures, and they reinstall my listings. so their authenticators know the brand. but Gucci is not "my" brand, that's why I only sell them if I know they are from official distributor. so maybe it makes sense to spend money for authentication of all my Gucci to feel protected
 
#3,783
ironic568 said:
I'm sorry about your buyer. Just think of it as it's his lost.
After the very 1st time they claimed I sold a fake item, all my listings were gone and I was no longer able to buy, or sell on there (though they didn't ban me, in which case, I wouldn't even be able to log in). After sending some angry emails and proof, I got reinstated. The 2nd and 3rd time when they claimed I sold a fake, my closet thankfully stayed intact, but it's just as aggravating.
Maybe next time, just include an authentication with all your sales, just to avoid situations like this. I know it's annoying when you have to spend money to do their job for them (having it authenticated), but it's for your own sanity. That's what I do now for all my items, 'cause I don't have a lot of trust in their authenticators.
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and it's especially ironic that you have to prove them something providing authentication certificates being authenticator yourself:)
 
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#3,784
so I authenticated the sneakers at authеnticate first and got official Gucci confirmation that the site I purchased them from is their official distributor. Poshmark ignores all of my e-mails. I will try to open a case (report problem with return) when I get the sneakers. I will include everything there - receipt, e-mail from Gucci, authentication letter from authеnticate first, and will see what they do
 
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#3,785
ironic568 said:
I have heard of them using Authenticate 1st, Authenticate4U and now Realauthentication, but always personally thought that they just use their own in house experts. Some of the things I sold got authenticated within the hour of receipt at their head office, which made me think they have their own authenticators.
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My information is that they started to use realauthentication for Items over $500. Let say that is 90% reliable information. They don't use Authenticate 1st now. From my experience with RA expertise I expect big mess especially with Hermes items.
 
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#3,786
finally got reply from posh:
Please note that when an item's authenticity is disputed, the seller must provide proof that it is authentic. This means that a receipt or proof of purchase must be submitted in order to verify your claim that it is authentic. Unfortunately, because this was not given, we were forced to approve the return. If you do not have the original receipt, we kindly ask that you have your item authenticated by a third party. If you have an authentication certificate, you are welcome to re-list the item.

did you know that you MUST have receipt or proof of authenticity if someone opens a case?? they sided with me MANY times in the same situations just by provided pictures, they even asked a buyer to ship the shoes for authentication twice. and I always won.
 
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#3,787
fashion_victim9 said:
finally got reply from posh:
Please note that when an item's authenticity is disputed, the seller must provide proof that it is authentic. This means that a receipt or proof of purchase must be submitted in order to verify your claim that it is authentic. Unfortunately, because this was not given, we were forced to approve the return. If you do not have the original receipt, we kindly ask that you have your item authenticated by a third party. If you have an authentication certificate, you are welcome to re-list the item.

did you know that you MUST have receipt or proof of authenticity if someone opens a case?? they sided with me MANY times in the same situations just by provided pictures, they even asked a buyer to ship the shoes for authentication twice. and I always won.
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Sounds like BS.
 
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#3,789
fashion_victim9 said:
finally got reply from posh:
Please note that when an item's authenticity is disputed, the seller must provide proof that it is authentic. This means that a receipt or proof of purchase must be submitted in order to verify your claim that it is authentic. Unfortunately, because this was not given, we were forced to approve the return. If you do not have the original receipt, we kindly ask that you have your item authenticated by a third party. If you have an authentication certificate, you are welcome to re-list the item.

did you know that you MUST have receipt or proof of authenticity if someone opens a case?? they sided with me MANY times in the same situations just by provided pictures, they even asked a buyer to ship the shoes for authentication twice. and I always won.
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So when a buyer files an authenticity dispute, the only way to counter that is by providing the receipt? An authenticity certificate won't do?
 
#3,790
fashion_victim9 said:
finally got reply from posh:
Please note that when an item's authenticity is disputed, the seller must provide proof that it is authentic. This means that a receipt or proof of purchase must be submitted in order to verify your claim that it is authentic. Unfortunately, because this was not given, we were forced to approve the return. If you do not have the original receipt, we kindly ask that ey'you have your item authenticated by a third party. If you have an authentication certificate, you are welcome to re-list the item.

did you know that you MUST have receipt or proof of authenticity if someone opens a case?? they sided with me MANY times in the same situations just by provided pictures, they even asked a buyer to ship the shoes for authentication twice. and I always won.
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I get it for documentation from a third party authenticator. And usually those docs show a picture of the item so if you use the same pictures in the listing, it shows that the item that was authenticated is the same item as is in the pictures in the listing.

But the request for a receipt is nonsense because a receipt doesn't prove authenticity of the item it's included with.
  • The receipt can be faked
  • Genuine receipt can be used to "prove" authenticity of a fake.
 
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#3,792
fashion_victim9 said:
does anybody know what service they use for Gucci authentication, or is it always in house authentication with their experts? They've just approved buyer's case who said the Gucci sneakers I sold him are fakes, that is NOT true. I know it cause I know where I purchased them and I am 100% confident they are real. So I wonder what "professionals" authenticated them. Was anyone else in the same situation? What can I do? So far I answered them offering to pay for authentication anywhere with a side company. But my guess they will just ignore me or say they have no doubts that they are right. Disgusting:sad:
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victory!! in case if they don't make mistake authenticating them lol. authenticаte first already confirmed authenticity

Please find a pre-paid shipping label attached to this email to send this item to our offices, so that our team of specialists may further investigate this case. If the item is not authentic, we will return it to you. However, if we determine that the item is authentic, we will move froward with releasing your earnings.
 
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#3,793
fashion_victim9 said:
victory!! in case if they don't make mistake authenticating them lol. authenticаte first already confirmed authenticity

Please find a pre-paid shipping label attached to this email to send this item to our offices, so that our team of specialists may further investigate this case. If the item is not authentic, we will return it to you. However, if we determine that the item is authentic, we will move froward with releasing your earnings.
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Great! In my experience poshmark has been reasonable with disputes so hopefully they should have your earnings released soon!
 
#3,794
fashion_victim9 said:
victory!! in case if they don't make mistake authenticating them lol. authenticаte first already confirmed authenticity

Please find a pre-paid shipping label attached to this email to send this item to our offices, so that our team of specialists may further investigate this case. If the item is not authentic, we will return it to you. However, if we determine that the item is authentic, we will move froward with releasing your earnings.
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that's good news! What do they do with the shoes if they rule in your favor? Do they resell them to the buyer or sell them themselves?
 
#3,795
whateve said:
that's good news! What do they do with the shoes if they rule in your favor? Do they resell them to the buyer or sell them themselves?
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no idea:) they already sent refund to the buyer, so probably they will have to sell them.
they only did it because I opened seller's dispute where i included my receipt + screenshot of online purchase + Gucci confirmation that this online store is their official retailer + e-mail from auth4you. in other case they would just tell me to relist them
 
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