Does anyone use Poshmark?

[ironic568]

I do have an update and thankfully it's a positive one.
So I emailed them with proof of authenticity and requested that they have a 3rd party authentication service look at the item, if their own authenticators can't determine authenticity. I offered to pay the fees, if need be. I received a reply much faster than anticipated (so have to give them credit for that), telling me that my account has been reinstated (I checked and it was) and that they'll have another authenticator review my item. If then is decided that it is indeed authentic, my funds will be released and they'd contact my buyer. The next day I received a follow up email with the news that after another authenticator reviewed my item, the verdict came back as authentic. And along with that I got an apology for their mistake. And while on my sales page the transaction still shows as cancelled, my funds have been released.

Anyway, I'm pleased with the way this turned out, though it has given me quite some stress, especially since I had 2 other items in transit to their headquarters. The only good thing out of this is that my buyer now gets to make the purchase at a discount directly from Posh, should she still be interested.

I'm not sure I'll continue to sell on Posh and if I do, I'll make sure to withdraw all the funds in my account immediately, instead on leaving them lingering on Posh like I did in the past.

 

[ironic568]

PM doesn't have an appeal process. They email you their final word and there's nothing you can do about it. You can't change their minds even if you send them proof of Authentication. I don't own or sell high end stuff but I had one pair of heels from JCPENNEY that were similar to YSL heels. I had mentioned the similarity in the description and they had removed my listing. I forget the exact reason they stated and I already deleted the email after rolling my eyes. It's so silly because mine weren't even fakes trying to be the real designer brand and they allow people to sell designer fakes All.The.Time!

They have admitted to be wrong in my case, so I don't understand why they were so stubborn with the Coach bag. Perhaps their authenticator(s) sincerely thought it's authentic, which is pretty concerning if all of tPF's Coach experts say that it's a glaringly fake. In the email to me they also mentioned something like "authentication is more of an art than science"

 

[Luxebabe]

I used poshmark for clothing, bags, and shoes and did not experience any issues. I sold several thousand dollars in items. I did however sell a juicy couture perfume my mother got me for my 16th birthday from Sephora and the seller report my item as fake. I never received the item back from the buyer but was given a refund from posh for my listing price

 

[houseof999]

They have admitted to be wrong in my case, so I don't understand why they were so stubborn with the Coach bag. Perhaps their authenticator(s) sincerely thought it's authentic, which is pretty concerning if all of tPF's Coach experts say that it's a glaringly fake. In the email to me they also mentioned something like "authentication is more of an art than science"

Definitely stubborn to say the least. I had given them links to authentication from here, links to guides written by Hyacinth to educate themselves, sent them the bag to
inspect in person but nothing mattered.
I'm glad you had a positive experience.

 

[MyAwesomeFinds]

I used poshmark for clothing, bags, and shoes and did not experience any issues. I sold several thousand dollars in items. I did however sell a juicy couture perfume my mother got me for my 16th birthday from Sephora and the seller report my item as fake. I never received the item back from the buyer but was given a refund from posh for my listing price

It's actually against the terms of service to sell perfume on poshmark, even if it's new/unopened, i believed because you're not supposed to send perfume through USPS (or it has to go by ground?). So unfortunately with that item, they could have dinged you for selling perfume even it it was authentic. They could do a better job of advertising this policy though.

 

[GoStanford]

It's actually against the terms of service to sell perfume on poshmark, even if it's new/unopened, i believed because you're not supposed to send perfume through USPS (or it has to go by ground?).

I think it has to go by ground. I'm basing that on some nail polish I sent in the mail recently. The post office told me it can't go by air because it's flammable, but ground shipping was allowed.

 

[MyAwesomeFinds]

I think it has to go by ground. I'm basing that on some nail polish I sent in the mail recently. The post office told me it can't go by air because it's flammable, but ground shipping was allowed.

Right, and because posh labels are pre-paid and you drop them off at the post office, you're not allowed to sell these items on the platform because people won't mail them w/ proper restrictions.

 

[Monsieur Candie]

I'm not sure I'll continue to sell on Posh and if I do, I'll make sure to withdraw all the funds in my account immediately, instead on leaving them lingering on Posh like I did in the past.

For items over 500$ you can purchase for small fee emailed PDF certificate ( just cheaper email option of certificate not mailed/signed) from some reputable authentication service prior to list your item. Then print PDF certificate (in color printing) and send it with the bag to Poshmark. I think if they see certificate inside the box this may help you and their team will be be more careful in authentication before accuse you unjustly. Also you can include in your listing that the bag is authenticated and comes with certificate which can boost the sales.

 

[whateve]

For items over 500$ you can purchase for small fee emailed PDF certificate ( just cheaper email option of certificate not mailed/signed) from some reputable authentication service prior to list your item. Then print PDF certificate (in color printing) and send it with the bag to Poshmark. I think if they see certificate inside the box this may help you and their team will be be more careful in authentication before accuse you unjustly. Also you can include in your listing that the bag is authenticated and comes with certificate which can boost the sales.

That seems ridiculous for @ironic568 to have to do, since she is our own in house expert on Chanel. I would trust her judgment over any paid authenticator.

 

[Monsieur Candie]

That seems ridiculous for @ironic568 to have to do, since she is our own in house expert on Chanel. I would trust her judgment over any paid authenticator.

Maybe you didn't get mе. I know she is authenticator here and I do not question her as expert. Poshmark don't know who she is and she can't provide certificate as authenticator in PF. My suggestion was in direction to improve her chances with Poshmark to not accusing her wrongly ( which they did) that sell fakes and I think if they see certificate to come with the bag that will help. That is just my suggestion and I know some sellers do it.

 

[ironic568]

For items over 500$ you can purchase for small fee emailed PDF certificate ( just cheaper email option of certificate not mailed/signed) from some reputable authentication service prior to list your item. Then print PDF certificate (in color printing) and send it with the bag to Poshmark. I think if they see certificate inside the box this may help you and their team will be be more careful in authentication before accuse you unjustly. Also you can include in your listing that the bag is authenticated and comes with certificate which can boost the sales.

Thanks for the suggestion, I've been thinking the same. I am hopeful that things will fare well with Posh when an authentication is included (though this completely defeats the purpose of their free concierge service, but oh well). Vestiare on the other hand is extremely stubborn. Even when I sent them an authentication from Etinceler, they wouldn't budge. It took me 2 weeks of relentless calling, emailing (info, examples, links), demanding to talk to a supervisor (there's none) and threatening to air this on social media before they agreed to have an independent service take a look and before I was delivered "great news". On a good note, I always got some sort of coupon as an apology.

 

[ironic568]

That seems ridiculous for @ironic568 to have to do, since she is our own in house expert on Chanel. I would trust her judgment over any paid authenticator.

Not sure if deserved, I'm flattered by your confidence in me, Whateve

 

[jmc3007]

Posh seller accepted my offer and item was marked sold and payment via PP. couple days later though, Posh cancelled my sale. Is that because at the seller’s request or PM’s? Item was over $500 and would have been sent to HQ for authentication process. Didn’t bother to message seller, just a little curious.

 

[BeenBurned]

Thanks for the suggestion, I've been thinking the same. I am hopeful that things will fare well with Posh when an authentication is included (though this completely defeats the purpose of their free concierge service, but oh well). Vestiare on the other hand is extremely stubborn. Even when I sent them an authentication from Etinceler, they wouldn't budge. It took me 2 weeks of relentless calling, emailing (info, examples, links), demanding to talk to a supervisor (there's none) and threatening to air this on social media before they agreed to have an independent service take a look and before I was delivered "great news". On a good note, I always got some sort of coupon as an apology.

You are correct and it shouldn't be necessary assuming that it's a site where their "experts" were really expert. But unfortunately, you aren't dealing with real experts and need to unnecessarily spend additional money on pros.

But in these cases (both Poshmark and Vestiaire Collective), both sites have been known to have fakes listed and have had "experts" who incorrectly authenticated items. (And in PM's cases, it has gone both ways; authentic items have been deemed fake and fakes have been deemed as authentic.) I don't know whether VC makes mistakes in both directions.

 

[ironic568]

You are correct and it shouldn't be necessary assuming that it's a site where their "experts" were really expert. But unfortunately, you aren't dealing with real experts and need to unnecessarily spend additional money on pros.

But in these cases (both Poshmark and Vestiaire Collective), both sites have been known to have fakes listed and have had "experts" who incorrectly authenticated items. (And in PM's cases, it has gone both ways; authentic items have been deemed fake and fakes have been deemed as authentic.) I don't know whether VC makes mistakes in both directions.

Yes, they do and have done so multiple times. Even when I showed them the authentication I requested to prove that the item is authentic, they still gave me a hard time.