Does anyone use Poshmark?

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#2,476
ThisVNchick said:
Your response seems perfectly fine. And until Posh gets back to you, there's nothing much that you can say to defend yourself. Just hang on tight (I know that's hard to do).

Even with Posh Concierge, it's not always guaranteed that you'll get what you've order or as the seller, it's not always guaranteed that you'll make that sale. I am not saying that you didn't accurately describe the item but from my personal experience, Posh only authenticates, they rarely make note of the condition of the item. Currently, I am in a middle of a return request and the item went through PMHQ. I ordered a brand new Chanel, it got approved by Posh and I just received it yesterday. Upon inspecting the item, I noticed that there were quite a few light stains and the item had traces of glitter. The hardware showed no signs of wear, so I knew the item was new, but it was not properly stored and that's how the other marks probably came to be. Now, I am sure my seller thinks I damaged the item to get the return, but that simply isn't the case. I am not even upset with my seller. I'm a seller and I know sometimes I overlook flaws, but that's a mistake anyone can make. I am extremely upset with Posh. The fact that they provide this service to only authenticate but not fully inspect the item. Not only does it wastes my time to have to file a return for this item, now I look like the bad guy to my seller.

So maybe the imperfections led the seller to believed that she got a used bag that passed Posh concierge service. That is really all that I can think of in terms of Posh not doing its fair share.

Buyers typically do not communicate with sellers when a return request is opened; it is unfortunate. The reason being is that sellers can't issue refunds, only Posh can. So to communicate with your seller is sometimes seen as useless.
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On this note, yes they only authenticate the bag, but that's all the service is. They don't know wether or not you care about the glitter or the marks on the bag, they only look at the authentication. Bear in mind, they actually video each and every package they open so there's no question that the bag was tampered with or the bags were mistreated or switched for an unauthentic bag. Sucks that you received the bag like that, but make sure you don't accept the bag if you get it and it's not what you've expected!
 
#2,477
ediza said:
On this note, yes they only authenticate the bag, but that's all the service is. They don't know wether or not you care about the glitter or the marks on the bag, they only look at the authentication. Bear in mind, they actually video each and every package they open so there's no question that the bag was tampered with or the bags were mistreated or switched for an unauthentic bag. Sucks that you received the bag like that, but make sure you don't accept the bag if you get it and it's not what you've expected!
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There are times where they do inspect the item. From reading some of the comments on PM, they do let you know if they item has been redyed (lots of vintage chanel flaps). One time there was some sticky material on a WOC I ordered and they did email (and sent pictures) me prior to sending it out. I was given the chance to decline the item, thus saving myself the trouble of going through the return process. It's a hit or miss with them. The stains on this Chanel is definitely not as noticeable from an arm's length, but for sure noticeable up close. I just don't understand how they could have missed it. But then again, I feel like Posh cares more about just trying to complete the sale (raking in money) rather than doing a thorough job the first time around.
 
#2,480
ThisVNchick said:
There are times where they do inspect the item. From reading some of the comments on PM, they do let you know if they item has been redyed (lots of vintage chanel flaps). One time there was some sticky material on a WOC I ordered and they did email (and sent pictures) me prior to sending it out. I was given the chance to decline the item, thus saving myself the trouble of going through the return process. It's a hit or miss with them. The stains on this Chanel is definitely not as noticeable from an arm's length, but for sure noticeable up close. I just don't understand how they could have missed it. But then again, I feel like Posh cares more about just trying to complete the sale (raking in money) rather than doing a thorough job the first time around.
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I'm still in the waiting process but I did receive an email from Posh support saying since they had the previledge to inspect my bag through Posh concierge, they do have notes on the condition in which the bag was in!
 
#2,481
Not sure if this is much help but I do also see that from time to time. I don't know if that's their way in getting the buyer's attention to reach out to them but as long as they don't purchase the bundle it doesn't really do much :/
 
#2,482
olalove said:
I'm still in the waiting process but I did receive an email from Posh support saying since they had the previledge to inspect my bag through Posh concierge, they do have notes on the condition in which the bag was in!
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My case on "in review" for 4 days without a word from Posh. I got tired and made a comment on their facebook page. Ironically, I got a response that same day. They tried to offer me $50 credit to take the item. I declined and today I just got the pre-paid to send the item back. THANK GOD.

It also bothers me that they have these "notes" and according to another poster, they video record the item, but then miss these apparent marks. They claim to do so much yet here I am. I feel like pulling me hair out sometimes.

I hope your case ends up well. It seems like they are on your side based on the response. Just keep at it- persistence pays off!
 
#2,483
ThisVNchick said:
My case on "in review" for 4 days without a word from Posh. I got tired and made a comment on their facebook page. Ironically, I got a response that same day. They tried to offer me $50 credit to take the item. I declined and today I just got the pre-paid to send the item back. THANK GOD.

It also bothers me that they have these "notes" and according to another poster, they video record the item, but then miss these apparent marks. They claim to do so much yet here I am. I feel like pulling me hair out sometimes.

I hope your case ends up well. It seems like they are on your side based on the response. Just keep at it- persistence pays off!
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Yay! I'm so glad it worked out for you!
The only reason they responded to me is because I emailed Posh support. I have learned that's the only way they will respond back lolol
 
#2,484
ThisVNchick said:
My case on "in review" for 4 days without a word from Posh. I got tired and made a comment on their facebook page. Ironically, I got a response that same day. They tried to offer me $50 credit to take the item. I declined and today I just got the pre-paid to send the item back. THANK GOD.

It also bothers me that they have these "notes" and according to another poster, they video record the item, but then miss these apparent marks. They claim to do so much yet here I am. I feel like pulling me hair out sometimes.

I hope your case ends up well. It seems like they are on your side based on the response. Just keep at it- persistence pays off!
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I also don't know if I should write to them again but honestly I've already left them multiple notes on the app and two long emails to Posh support I feel like I've done all I could. The waiting game is def hard :(
 
#2,486
YAY!!! After one week of waiting and multiple emails sent they've sided with me!!!!!! :) I'm so happy because this buyer had several replicas listed in her closet and once she filed the case she deleted all her listings... I was getting quiet concerned but yay!!! I think one thing I've learned is to always take detailed pictures of items before shipping and to be proactive in contacting Poshmark to back up your claim. I'm so glad this is finally over... Now I can finally enjoy my weekend! :) Thank you ladies for the support and feedback you've given along the way!
 
#2,487
olalove said:
YAY!!! After one week of waiting and multiple emails sent they've sided with me!!!!!! :) I'm so happy because this buyer had several replicas listed in her closet and once she filed the case she deleted all her listings... I was getting quiet concerned but yay!!! I think one thing I've learned is to always take detailed pictures of items before shipping and to be proactive in contacting Poshmark to back up your claim. I'm so glad this is finally over... Now I can finally enjoy my weekend! :) Thank you ladies for the support and feedback you've given along the way!
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So happy for you!
 
#2,488
olalove said:
YAY!!! After one week of waiting and multiple emails sent they've sided with me!!!!!! :) I'm so happy because this buyer had several replicas listed in her closet and once she filed the case she deleted all her listings... I was getting quiet concerned but yay!!! I think one thing I've learned is to always take detailed pictures of items before shipping and to be proactive in contacting Poshmark to back up your claim. I'm so glad this is finally over... Now I can finally enjoy my weekend! :) Thank you ladies for the support and feedback you've given along the way!
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Enjoy your weekend! I love Postmark every now and then you get a real PITA.
 
#2,489
I've never bought an item from poshmark, but the other day I was looking through listings. A lot of the items listed were listed as not authentic Chanel shoes, etc. the listing would say due to not being authentic price reflects. They were still asking a lot for replicas. That is beside the point, the selling of fake items is illegal so why doesn't PM remove these listings? I would not ever purchase from them for this reason alone. There are replicas listed that aren't listed as being replicas and that concerns me even more. I believe if the item is under a certain $ amount it is not authenticated prior to shipping.
 
#2,490
Gblb said:
I've never bought an item from poshmark, but the other day I was looking through listings. A lot of the items listed were listed as not authentic Chanel shoes, etc. the listing would say due to not being authentic price reflects. They were still asking a lot for replicas. That is beside the point, the selling of fake items is illegal so why doesn't PM remove these listings? I would not ever purchase from them for this reason alone. There are replicas listed that aren't listed as being replicas and that concerns me even more. I believe if the item is under a certain $ amount it is not authenticated prior to shipping.
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I think that as long as the item does not have a label such as 'Balenciaga' etc it is considered 'inspired'. If the label actually says 'Balenciaga' then that would be illegal. I think...
 
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