Does anyone use Poshmark?
- Thread starter kenzibray
- Start date
TPF may earn a commission from merchant affiliate
links, including eBay, Amazon, and others
In the past they used to send A4U authentication documents along with the bag (after it was authenticated at their HQ). So I want to say that they use A4U but I've also heard that they have their own in house authentication team.
I think some items are authenticated in house and for the items that have lots of superfake floating around, I think they do use an outside source. I placed an order for a Diorissimo awhile back and it took them 7 days to get back to me to tell it that it was a superfake. 7 days is a long time if you can see and inspect the item in person- I think that authentication was sent out and there was some back and forth between PM and the authenticator.
Thank you for your replies. There is a Bottega bag - NWOT, already authenticated by Poshmark - for a great deal. Just trying to see if I should trust the authentication process. I live near a BV boutique, so I can always triple check. I'm worried that they'll say it's fake and Posh says it's real, then what? Great deal meaning 60% off.
You can pay on Poshmark now using PayPal. Then you are covered by PayPal also in case anything goes wrong.
I am absolutely baffled by my most recent Posh transaction. I've recently sold a brand new Mansur Gavriel Bucket Bag on Poshmark. I've shipped this item out the very next day and had it approved by Posh Concierge. However, today I received a notification stating that this transaction is under review as the buyer reported item not as described. I was extremely confused as this bag is 100% authentic, brand new, never used. I've contacted the buyer asking if she had any concerns and she simply stated "So sorry. My issue is with PM, not you. I don't believe they have treated me fairly." At this point, I'm just like WHAT!?!?!? I believe the buyer's response indicates that her issue lies with the company and not the bag itself. I've just sent Poshmark an email, supporting my claim with the buyer's own response and the fact that this bag was approved by Posh Concierge. Has anyone had any experience like this? This has been truly upsetting as I take pride in the items I sell 
I am absolutely baffled by my most recent Posh transaction. I've recently sold a brand new Mansur Gavriel Bucket Bag on Poshmark. I've shipped this item out the very next day and had it approved by Posh Concierge. However, today I received a notification stating that this transaction is under review as the buyer reported item not as described. I was extremely confused as this bag is 100% authentic, brand new, never used. I've contacted the buyer asking if she had any concerns and she simply stated "So sorry. My issue is with PM, not you. I don't believe they have treated me fairly." At this point, I'm just like WHAT!?!?!? I believe the buyer's response indicates that her issue lies with the company and not the bag itself. I've just sent Poshmark an email, supporting my claim with the buyer's own response and the fact that this bag was approved by Posh Concierge. Has anyone had any experience like this? This has been truly upsetting as I take pride in the items I sell
Could anyone give me some advice on this? I'm freaking out as the bag was $595 and its just sitting in her possession now
I'm very worried
Could anyone give me some advice on this? I'm freaking out as the bag was $595 and its just sitting in her possession now
I am absolutely baffled by my most recent Posh transaction. I've recently sold a brand new Mansur Gavriel Bucket Bag on Poshmark. I've shipped this item out the very next day and had it approved by Posh Concierge. However, today I received a notification stating that this transaction is under review as the buyer reported item not as described. I was extremely confused as this bag is 100% authentic, brand new, never used. I've contacted the buyer asking if she had any concerns and she simply stated "So sorry. My issue is with PM, not you. I don't believe they have treated me fairly." At this point, I'm just like WHAT!?!?!? I believe the buyer's response indicates that her issue lies with the company and not the bag itself. I've just sent Poshmark an email, supporting my claim with the buyer's own response and the fact that this bag was approved by Posh Concierge. Has anyone had any experience like this? This has been truly upsetting as I take pride in the items I sell
From my experience of owning a MG bag, I know sometimes their leathers have imperfections (that's just natural for that brand) and maybe the buyer didn't know and thought it is used. And since the item was sent to Posh first, your buyer thought Posh didn't do a good job inspecting the item, hence her comment? It's all a speculation. If you email Posh, I am sure when they respond back, they can tell you exactly what the problem is. When you submit a return request, you have to submit a reason and photos to support that reason. Just hold out, Posh usually responds within 24 hours. As a tip though, I would stay on top of the case as much as possible. I think the more proactive you are, the better your chances.
This was what I wrote to Poshmark:
"To whom it may concern,
I have recently sold a brand new Mansur Gavriel Bucket Bag on Poshmark to @XXX. I have described this item as brand new, never used in my listing and have provided pictures that accurately reflects the condition of this bag. To further support my claim, this item was approved by Posh Concierge. However, today I received a notification saying that this sale is currently under review as @XXX has reported it as not as described. I am utterly confused as I take pride being an honest seller. I reached out to the buyer asking her to address her concerns and her only response was "So sorry. My issue is with PM (Poshmark), not you. I do not believe they have treated me fairly." Her response seems to indicate that her issues lies with the company and not the bag itself. Therefore, I ask that you may look into this case carefully and fairly as I take pride in the items I sell and highly value my buyers. This has been a very upsetting experience to me as I believe I was falsely accused and that my item was sold and shipped just as described. Again, this can be supported by the buyer's own response, which seemed to indicate that she had no issue with the bag itself, and the fact that this bag was approved by Posh Concierge. I greatly appreciate the community provided by Poshmark for users like me to sell & buy fashion and I trust that you will look deeply into this case to provide a fair result. Thank you in advance."
Do you think it sounds ok? Sorry I never been in a situation like this so I'm pretty anxious/stressed out at the moment. I'm worried that she will damage my bag in an attempt to qualify for a refund. I do agree that MG bags sometimes come with imperfections but I have taken photos of both sides of the bucket bag and I do believe the condition is captured accurately. It's also weird that when I followed up asking her "were there any issues with the bag?" She simply ignored it
This was what I wrote to Poshmark:
"To whom it may concern,
I have recently sold a brand new Mansur Gavriel Bucket Bag on Poshmark to @XXX. I have described this item as brand new, never used in my listing and have provided pictures that accurately reflects the condition of this bag. To further support my claim, this item was approved by Posh Concierge. However, today I received a notification saying that this sale is currently under review as @XXX has reported it as not as described. I am utterly confused as I take pride being an honest seller. I reached out to the buyer asking her to address her concerns and her only response was "So sorry. My issue is with PM (Poshmark), not you. I do not believe they have treated me fairly." Her response seems to indicate that her issues lies with the company and not the bag itself. Therefore, I ask that you may look into this case carefully and fairly as I take pride in the items I sell and highly value my buyers. This has been a very upsetting experience to me as I believe I was falsely accused and that my item was sold and shipped just as described. Again, this can be supported by the buyer's own response, which seemed to indicate that she had no issue with the bag itself, and the fact that this bag was approved by Posh Concierge. I greatly appreciate the community provided by Poshmark for users like me to sell & buy fashion and I trust that you will look deeply into this case to provide a fair result. Thank you in advance."
Do you think it sounds ok? Sorry I never been in a situation like this so I'm pretty anxious/stressed out at the moment. I'm worried that she will damage my bag in an attempt to qualify for a refund. I do agree that MG bags sometimes come with imperfections but I have taken photos of both sides of the bucket bag and I do believe the condition is captured accurately. It's also weird that when I followed up asking her "were there any issues with the bag?" She simply ignored it
Your response seems perfectly fine. And until Posh gets back to you, there's nothing much that you can say to defend yourself. Just hang on tight (I know that's hard to do).
Even with Posh Concierge, it's not always guaranteed that you'll get what you've order or as the seller, it's not always guaranteed that you'll make that sale. I am not saying that you didn't accurately describe the item but from my personal experience, Posh only authenticates, they rarely make note of the condition of the item. Currently, I am in a middle of a return request and the item went through PMHQ. I ordered a brand new Chanel, it got approved by Posh and I just received it yesterday. Upon inspecting the item, I noticed that there were quite a few light stains and the item had traces of glitter. The hardware showed no signs of wear, so I knew the item was new, but it was not properly stored and that's how the other marks probably came to be. Now, I am sure my seller thinks I damaged the item to get the return, but that simply isn't the case. I am not even upset with my seller. I'm a seller and I know sometimes I overlook flaws, but that's a mistake anyone can make. I am extremely upset with Posh. The fact that they provide this service to only authenticate but not fully inspect the item. Not only does it wastes my time to have to file a return for this item, now I look like the bad guy to my seller.
So maybe the imperfections led the seller to believed that she got a used bag that passed Posh concierge service. That is really all that I can think of in terms of Posh not doing its fair share.
Buyers typically do not communicate with sellers when a return request is opened; it is unfortunate. The reason being is that sellers can't issue refunds, only Posh can. So to communicate with your seller is sometimes seen as useless.
Thank you for the response! Its always nice to try to understand the other side of view. I wouldn't mind her returning it as long as its in its original condition and unused. I'm just worried she'll use it while its in her possession. Should I reach out to her and ask her to not use it?? Or you think at this point I should just stop all communications and wait for a response from Poshmark. This has just been a very stressful experience
Thank you for the response! Its always nice to try to understand the other side of view. I wouldn't mind her returning it as long as its in its original condition and unused. I'm just worried she'll use it while its in her possession. Should I reach out to her and ask her to not use it?? Or you think at this point I should just stop all communications and wait for a response from Poshmark. This has just been a very stressful experience
I think you should just communicate with Posh. It's clear that she doesn't want to communicate with you. I feel like if you keep pushing at her for a response, she might actually do something to the bag.
It's been awhile since I've purchase any MG, but don't they normally come with a tag attached to the front? I remember one if my buckets coming with those security tags where you had to cut it (voiding your return option if you do). If it turns out that the "imperfections" was what caused her to initiate the return, you can link Poshmark to the MG website or some authorized seller site because I am sure there's a disclosure where it says that the bags might have imperfections due to the nature of the raw leather that's being used.
My best advice to you is to save your energy and fight it out with PM. They don't always rule in favor of the buyer. As long as you have some concrete evidence that disproves her claim, they will be fair about the return.
I wish you the best
I think you should just communicate with Posh. It's clear that she doesn't want to communicate with you. I feel like if you keep pushing at her for a response, she might actually do something to the bag.
It's been awhile since I've purchase any MG, but don't they normally come with a tag attached to the front? I remember one if my buckets coming with those security tags where you had to cut it (voiding your return option if you do). If it turns out that the "imperfections" was what caused her to initiate the return, you can link Poshmark to the MG website or some authorized seller site because I am sure there's a disclosure where it says that the bags might have imperfections due to the nature of the raw leather that's being used.
My best advice to you is to save your energy and fight it out with PM. They don't always rule in favor of the buyer. As long as you have some concrete evidence that disproves her claim, they will be fair about the return.
I wish you the best
Thank you so much for your input! I sent a follow up email with Poshmark today sending pictures of my bag before packaging and stated that there may be imperfections in the back. However, they were all clearly present in pictures provided in my original listing and I also screenshotted descriptions on the raw leather (how it comes with unique markings, and that variability in surface and scratches does not indicate defects) as stated on MGs official website. I took off the tags when I took the pictures because I didn't want anything to be obstructed but they were put back right away and were included with the shipment. I also provided them pictures of used bags and it's clear that the scratches and markings look different when the bag is new vs used. I also expressed my concern at the buyer's honesty as she has replicas listed in her closet. Now I just have to wait to hear back from Poshmark! It is kind of encouraging to hear that they do take these cases personally. I'll update you guys as soon as I hear back!