Does anyone use Poshmark?

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#1,666
mkr said:
How long ago did you open your case? It is Easter weekend so they may not work on Good Friday. Those are RED shoes. There's no way anyone can confuse the two colors - except your color blind seller.
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Thanks, MKR! Maybe she only looked at them at night??

You know, I didn't think of that! I always think of Easter as the holiday, but I forget about people taking off Good Friday too. They may not have even been working yesterday. I opened the case earlier in the day on Wednesday...I think just after noontime, so yesterday would have been the full two days. I hope that you are right and that the holiday weekend is why I haven't heard back. Honestly, its a disservice to both me and the seller. I would imagine she would want her shoes back as quickly as possible too, so the longer they draw this out, they are not doing either of us any favors. Unless of course, they side against my case, and then I am the only one SOL. Ugh. I really hope that doesn't happen.

Thank you for your post. I am going to go with your reasoning about the holiday. It makes me feel better. :smile1:
 
#1,667
JuliJenn said:
Thanks, Been Burned. I hope that Poshmark sees it that way too. To me its a big deal and I don't know how she mistook the color, unless she only ever saw the shoes in a dark room?? :shrugs: Even the stitching is burgundy, but everyone is different, I guess. I really don't know why I haven't heard back from Poshmark though, as I thought this would have been cut and dry. That makes me nervous.



Unfortunately, I am not very well versed with Poshmark either. I think that the messaging is all public, like right on the listing itself? I don't think there is a PM option. I paid with my credit card direct to Poshmark, so there was no Paypal transaction to fall back on either. Would you think its okay that I message her on the listing to let her know that the color was not black and that is why I opened the case? Or would that not be polite or a good move for me? Thank you for all your help and advice! Always!
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I would message the seller and let her know that you have requested a return due to the incorrect color. I don't think that is impolite at all.
 
#1,669
atlcoach said:
I would message the seller and let her know that you have requested a return due to the incorrect color. I don't think that is impolite at all.
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Thank you for your help, Atlcoach! I didn't want to call her out on her mistake in public, is what I was thinking, but I also don't want to leave her in the dark about what's going on, especially since Poshmark STILL hasn't gotten back to us. (Unless. they have released the money, but it doesn't say that on my end). Anyway, so you don't think that its impolite to post right on the listing like that? Should I thank her for her fast shipping, but let her know that unfortunately the shoes were not black? (something along these lines?) Thank you again for your kind advice, and I hope you have a wonderful day!
 
#1,670
mkr said:
What are the squares mixed in with the messages? Most of the time they seem like some hidden words or secret code. And how do they do that?
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Hi Mkr, I think you might be seeing the emojiis? If you are on your phone, sometimes they can appear as squares or question marks, I think. On the computer, I am able to pick animated emojiis to insert into my messages, but they don't always translate to my phone. They are on the right side of the message box, and if I click on them while I am typing my message, I can insert them in for emotion, like a shrug or a nodding smiley face. There are a bunch of them TPF has to offer (they are super cute!), but only if I'm on my computer can I do that. Or are you referring to something else?
 
#1,671
JuliJenn said:
Hi Mkr, I think you might be seeing the emojiis? If you are on your phone, sometimes they can appear as squares or question marks, I think. On the computer, I am able to pick animated emojiis to insert into my messages, but they don't always translate to my phone. They are on the right side of the message box, and if I click on them while I am typing my message, I can insert them in for emotion, like a shrug or a nodding smiley face. There are a bunch of them TPF has to offer (they are super cute!), but only if I'm on my computer can I do that. Or are you referring to something else?
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Hmm that does not show up on my computer at all. I just checked it and I don't have emojis. Why don't I have emojis? I feel so left out.:shucks:
 
#1,672
mkr said:
Hmm that does not show up on my computer at all. I just checked it and I don't have emojis. Why don't I have emojis? I feel so left out.:shucks:
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Oh goodness! I'm sorry!!!!! I think I am talking about the total wrong thing here, so please totally disregard what I just said. You are not referring to TPF, you are referring to Poshmark! I just realized that...duh.:huh: I should not try to answer anyone's questions before I finish my first cup of coffee. :upsidedown: I'm going to go take a look at my Poshmark and see if I can see what you are seeing. I feel so silly! Sorry about that! ;)
 
#1,673
mkr said:
Hmm that does not show up on my computer at all. I just checked it and I don't have emojis. Why don't I have emojis? I feel so left out.:shucks:
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I see what you are referring to now on Poshmark. (I'm nearly finished my coffee, so my brain is finally working). Yes, they are emojiis, but the opposite of what I had said before is true: I can only access them on my phone, not on my computer. I actually used one once in one of my replies, and I just accessed my usual emojiis from my text messenger, and was able to insert like a heart or a smiley face, but they are not animated. If you have emojiis in your text on your phone, you should be able to use them too, so please don't feel left out! :hugs:
 
#1,674
May I please ask: Does anyone know at what point I should start to worry that I haven't heard anything back? I know it was a holiday yesterday, but now its been a full six days, and tomorrow will be a week. I wish there was some way to contact Poshmark.

Also, when I message the seller, should I just thank her for the fast shipping, and let her know that they are lovely shoes (so as not to totally call her out), but let her know the reason I opened the case was because the color is not black. The actual color is burgundy, which if I had known, I would not have made the purchase? Or does anyone have better wording that would not make her look bad? I just don't like that I can't send her a private message. Any thoughts on what others have written their sellers in similar situations, would be greatly appreciated! Thank you all very much!
 
#1,675
JuliJenn said:
May I please ask: Does anyone know at what point I should start to worry that I haven't heard anything back? I know it was a holiday yesterday, but now its been a full six days, and tomorrow will be a week. I wish there was some way to contact Poshmark.

Also, when I message the seller, should I just thank her for the fast shipping, and let her know that they are lovely shoes (so as not to totally call her out), but let her know the reason I opened the case was because the color is not black. The actual color is burgundy, which if I had known, I would not have made the purchase? Or does anyone have better wording that would not make her look bad? I just don't like that I can't send her a private message. Any thoughts on what others have written their sellers in similar situations, would be greatly appreciated! Thank you all very much!
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support@poshmark dot com

Did you try emailing them?
 
#1,676
mkr said:
support@poshmark dot com

Did you try emailing them?
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Thank you, MKR. I tried emailing them on Friday, and it said that it would be 1-2 days for a reply, but I have not heard anything back yet on that either. Just the auto reply. I'm messaging the seller now. I'll let you know if I hear back from her. Maybe if I message her, it might speed Poshmark along in their decision? My fingers are crossed, anyway. Thanks for your help!
 
#1,677
JuliJenn said:
May I please ask: Does anyone know at what point I should start to worry that I haven't heard anything back? I know it was a holiday yesterday, but now its been a full six days, and tomorrow will be a week. I wish there was some way to contact Poshmark.

Also, when I message the seller, should I just thank her for the fast shipping, and let her know that they are lovely shoes (so as not to totally call her out), but let her know the reason I opened the case was because the color is not black. The actual color is burgundy, which if I had known, I would not have made the purchase? Or does anyone have better wording that would not make her look bad? I just don't like that I can't send her a private message. Any thoughts on what others have written their sellers in similar situations, would be greatly appreciated! Thank you all very much!
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I have had this happen before- don't worry. I was approved a return as well. If something is very wrong with the purchase they will reach out to you via email asking for extra photos for review.
 
#1,678
ToriChan said:
I have had this happen before- don't worry. I was approved a return as well. If something is very wrong with the purchase they will reach out to you via email asking for extra photos for review.
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Thank you, Tori! That makes me feel better. So no news doesn't necessarily mean bad news, then? I'll remain patient and give it a couple more days at least before reaching out to Poshmark again. Thank you for sharing your experience. I really appreciate it, and I hope you have a lovely afternoon!
 
#1,679
JuliJenn said:
Thank you, Tori! That makes me feel better. So no news doesn't necessarily mean bad news, then? I'll remain patient and give it a couple more days at least before reaching out to Poshmark again. Thank you for sharing your experience. I really appreciate it, and I hope you have a lovely afternoon!
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I have emailed them twice and once they replied within 4 hours or so and once it took a couple days. I read on here that they are slow to reply. Go ahead and email them again now if you like. I don't see any harm in it and it may make you feel better knowing you're doing something about it. But for what it's worth, I feel confident that you will get your money back.
 
#1,680
I'm not sure why you're walking on eggshells and worrying about insulting the seller. By your own statement, the color could easily have been honestly considered to be black but the fact is that the shoes are red and not as described.

We're all human and we all err. It's not a huge deal and in this case, there shouldn't be any hesitation on the seller's part to admit her mistake.
 
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