Good morning! Has anyone had a "not as described" case take longer than two days for a response? It seems like most of you who have had to open a case have heard back right away. I am pretty much brand new to Poshmark. I had a couple of sales that went fine, but I just bought my first item, a pair of Louboutin Une Plumes. They are totally authentic, that is not the problem. Unfortunately, the seller listed them as the incorrect color. The listing described them as "black patent leather", and the photos were taken indoors, not near a window or anything, so they really look like they are black in the photos. When they arrived however, I found out they are the burgundy metallic color.
To her defense, indoors they can appear as dark as black, but in any natural lighting, they are definitely not black (that's my photograph below).They are a hard color to photograph, but when you hold them in your hands, it is clear the color is burgundy. It makes a difference because the color just doesn't work with my complexion and makes my feet look dead. It might not seem like a big deal, but to me it is. Especially since they were not cheap, and what I thought I was buying was black shoes, not burgundy.
I chose "not as described" and "other", and uploaded several photos of the shoes in natural lighting so that Poshmark could see the actual color. I also noted that the listing stated the shoes being sold were "black", but I didn't include a screenshot of the listing. Should I have contacted the seller first instead? I know there is not the same protection as eBay and this is a lot of money for me to risk, so I wanted to do this by the rules. I was just not sure how Poshmark worked with situations like this. I'm afraid I didn't do something right.
That was on Wednesday (the day they were delivered), and I have not heard anything back. It still says case under review. I am worried that Poshmark won't think color is important enough. Has anyone had a case over color or details like this denied? Or has anyone had a case take longer than two days? Thank you for sharing your experience! I really appreciate it.
Exactly!! There aren't enough pictures & most of the ones that are there are crap. Poshmark states they do not allow fake but make no effort to remove the listing of so called "inspired" bags. Seems to me if you're going to allow the sale of that junk, at least put it into it's own category & make sure it says INSPIRED in the listing header. They really need to come up with a way to filter the searches. I cannot imagine much goes on there. I see a lot of stuff that been listed for months & a lot of the sellers don't check on much less update their so called closets. Sorry ...end of 
Even the stitching is burgundy, but everyone is different, I guess. I really don't know why I haven't heard back from Poshmark though, as I thought this would have been cut and dry. That makes me nervous.