As I'm reading this thread I'm actually in the process of healing from my surgery at Banobagi... my mother and I feel that Docfinderkorea was pretty much useless when it came to helping us bargain for prices. In fact they didn't even do much for us.
I was in contact with this lady, Jennifer, for about 3 months prior to the surgeries, she explained to us and answered our queries. But the usefulness of DFK pretty much ended here...
To give you guys an idea about what surgeries my mum and I did after consultation with Dr Lee:
Mum: mid face lift and lift sagging eyelids
Me: nose fillers and fat graft on cheeks
Upon arrival in Seoul we were introduced to different people every day - there's not one person that helped us consistently throughout our stay here. Essentially we were passed around like a hot potato.
On our consultation and surgery day, we met a lady named Kwan who was nice enough and followed us... but did absolutely nothing to help us lower the price (we had multiple surgeries each). During the price negotiation my mum and I did all the talking to the staff (who spoke English so Kwan was quite redundant). She didn't help us negotiate for a lower price nor any free services etc.
After surgery, we were pretty much left to our own devices. A guy named Shin Park texted us occasionally from time to time but did nothing important.
About 5 days after surgery, my mum was fit enough so we moved to a guest house. Here's the funny part - we were suddenly contacted by and passed to a lady named Clovis whose entire job was to help us hail a taxi to our guest house. WTF, right?
Then as we were boarding this taxi, Shin Park appeared out of thin air and said, "Hi I am Shin Park" and shook my hand and I got into the cab.
So there goes our encounter with Mr Shin Elusive Park. I have met celebrities for a longer time than the impressive 3 seconds this guy showed up to introduce himself.
On the day we had to remove our stitches, Player 4 named Anna showed up at our guest house and took us to the clinic. Her job consisted of waiting with us to get our stitches cut out... Then dropped us off in a cab.
Here's another frustrating experience I had with the staff of DFK. After my mum got her stitches removed, she noticed that the operation line on her eyelids were crooked and even had some bubbles on the op line. It was quite worrying and we texted Anna to ask about this. She simply replied, "this is your mum's skin." ??!!!!????
My mum's eyelids certainly did NOT have any bubbles or bumps prior to the op, only some slight sagging. We'd expected her to say something like "Show me a picture and I'll send it to the nurse"... but her replies made us even more annoyed and frustrated as it was almost equivalent to her telling us "that's your own bloody problem".
She then suggested that we have laser treatment at the dermatologist @ Banobagi. I was really infuriated at this point as it made us feel like she was telling us to pay extra money at the dermatologist in order to get rid of a problem that surfaced due to the surgery.
At this point, we turned to Shin Park and explained our predicament regarding the worries we had about my mum's bubbly eyelids. Guess what. We got reprimanded by him! He replied, "Why didn't you ask it to us earlier if she is not happy with that?" (pasted exactly from my Whatsapp conversation with him).
Is that aggressive or what? I don't know about you, Mr Shin, but anybody would obviously be unhappy with a bubbly, bumpy operation line. How are we supposed to accurately judge the finished product before the stitches are removed?
Essentially we felt like we were quickly kicked to the curb once our operations were finished. Shin Park even told me to contact him if I had any more questions. No thank you, I think I'll get even more furious talking to you. I've seen some nice comments regarding a Mr Shin in this thread, but I don't know if it's the same Shin you guys are talking about. Maybe the one I talked to was his loony evil twin for all I know.
As for our surgery satisfaction with Banobagi, I'm fairly satisfied with my nose filler and fat graft on cheeks.
My mum, however, can't comment on her surgery outcome yet as she's still bruised and slightly swollen. Bumpy operation line aside, she is impressed that she didn't feel unbearable pain. However, she recalled hearing two sets of doctors' voices during her op, which worried her a little as she doesnt know if Dr Lee was the one who did the surgery.
As mentioned earlier, as I'm typing this I'm still in Seoul spending my last few vacation days here. All these encounters are very fresh in my mind. These are the dissatisfactions I have with DocFinderKorea. I feel that they're quite redundant and only served to hail taxis (seriously) and give non committal replies to our post surgery queries.
