Distance Sale

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#301
c18027 said:
Without fully knowing the protocol of the London boutique, I don’t understand why they have not offered to order the Varenne for you. In the U.S., if a piece is not readily available, it can be requested from another boutique. In some instances, the SA can place an order directly with Carcassonne. Do the SAs know that you’re local? Perhaps Brexit makes transfers more difficult and/or costly, but it’s worth the discussion.
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No offer was made , she just said to keep popping by to check if it was in stock :annoyed:
I may try my luck filling up a "distant sale" online form...One thing is for sure ,their service is not great!
 
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#302
The Chicago Godard store wanted to charge me $60 for shipping a SLG, I told them I'll just pick it up next time I'm in town. I'm surprised there isn't complimentary shipping on any order like other high-end retailers.
 
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#303
janellmarie said:
Does anyone have a good contact for the Dallas store For a distance sale? I filled out the distance sale form out on the goyard site days ago but haven’t received a response. Thank you in advance!
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Hi. I'm new here and came across with the goyard forum. I did contact the Goyard Boutique in Dallas via email 2 days ago and haven't received any response. I am looking for a Goyard Artois MM white color.
 
#305
Does anyone know if goyard blacklists you for reaching out via distant sales? I recall reaching out a couple times for a specific color and it was out so I didn’t go through with it. I’ve made about 5 distant sale purchases in the past few years (and in person before that) so I’m not sure if it “goes on my record” that I requested something and it fell through? I presume not but just curious since I’m about to do it again (asked for a white cap vert but they’re out).
 
#306
MainlyBailey said:
Does anyone know if goyard blacklists you for reaching out via distant sales? I recall reaching out a couple times for a specific color and it was out so I didn’t go through with it. I’ve made about 5 distant sale purchases in the past few years (and in person before that) so I’m not sure if it “goes on my record” that I requested something and it fell through? I presume not but just curious since I’m about to do it again (asked for a white cap vert but they’re out).
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Nevermind. They had white when I checked with the Miami store today. Ordered it - tax seems to be at 7%? I’m in Virginia.. and paid $160 for overnight shipment. Things have definitely changed (for the worse obviously)
 
#308
DH buys from the Dallas store remotely despite us living near it lol
He must have a direct contact I guess as he requested/ordered me a grey Cap Vert a week and received it promptly.
I’m going today to see if I may prefer it in white or black however.
 
#309
Can someone explain the distance sale process? I sent a distance sale request ,it has been acknowledged. How long before I hear back ? can I finish the transaction in store or I will have to buy it via the distance sale department and have it delivered? I live in London and I can pick up from the Mount street boutique. I want to go via the distance sale because I don't have the time to keep going to the store to check if what I want is by chance in stock (as suggested by one of their SA!)
 
#310
I think it's much easier to purchase (distantly) through Bergdorf Goodman. I found that their SAs are more responsive and you get the purchase conditions of Bergdorf, including 30 days for returns/ exchanges. Is there any benefit to purchase directly from Goyard?
 
#311
Maria333 said:
I think it's much easier to purchase (distantly) through Bergdorf Goodman. I found that their SAs are more responsive and you get the purchase conditions of Bergdorf, including 30 days for returns/ exchanges. Is there any benefit to purchase directly from Goyard?
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I totally agree. The only problem I’ve had with Bergdorf lately is their stock so I’ve been forced to buy distance from neiman or Goyard directly via distance or in store and both neiman and Goyard have the same policies. Bergdorf is by far the best to buy from if you can.
 
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#314
How long does it generally take for Goyard to reply or to appoint a member of staff for a distance sale request? Just curious as emails requesting information are left unanswered.

Anyone? What was your experience? How long did it take to organize a distance sale from the moment you put the request through to the moment where a member of staff contacted you ? I just would like to know if I am wasting my time or they just take very long to reply and start the ball rolling.It has now been 10 days since my distance sale request and their automatic reply acknowledging the request.
 
#315
sihetho said:
How long does it generally take for Goyard to reply or to appoint a member of staff for a distance sale request? Just curious as emails requesting information are left unanswered.

Anyone? What was your experience? How long did it take to organize a distance sale from the moment you put the request through to the moment where a member of staff contacted you ? I just would like to know if I am wasting my time or they just take very long to reply and start the ball rolling.It has now been 10 days since my distance sale request and their automatic reply acknowledging the request.
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I can’t answer your question about distance sale via email BUT if you don’t get a response and you’re in the US, I recommend calling the Goyard store in Neimans in Chicago. Leave a detailed message stating exactly what item & color you want. I received a callback in about 24 hours. I’m not sure if they would have called back if they didn’t have the item in stock. I think it helped that I sounded like I was prepared to buy. Good luck!
 
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