Interesting. Well we definitely are not being treated the same that's for sure. I was verbally told I could not return or exchange AND they stamped the no return or final sale stamp on my receipt. 2x different receipts in 2002 on bag charms (I took a pic of 1 of the receipts) and when I bought my Lady small in 2002...all 3 receipts from So Coast Plaza. When I bought my Lady small ABC bag I originally ordered it on Dior.com. I was told by Dior.com I could do a 30 day return which was why I ordered it online as I remembered what I was told in the boutique at South Coast Plaza and also much more color choices too. It arrived perfect but the color was much darker then pictured on line. I spoke to a SA at South Coast and he told me that all sales are final for them and I have to return the bag back to Dior.com because they are a different entity. If I did all that I would miss the current price because they were about to have a price increase. He later allowed me to return my Dior.com purchase there at South Coast to do an exchange for another color they had in the boutique. They took my bag and shipped it back to Dior.com for me. He marked my exchange as final sale because I did an exchange but he ALSO told me verbally that if I bought the bag inside the boutiqie it will be final (which is why I did Dior.com) originally and also just more color choices online. Well good to know this for the futire as if I decide to purchase something else (there is a boutique in San Diego now so Ill go there) I will challenge that statement if I'm told that again. I just looked at the receipt from San Diego on the badge I purchased a few months ago and there is no stamp on that recept. I just noticed now there is no stamp on the San Diego receipt. I wish I knew your experience at the time during my Southcoast purchases so I could challenge it and ask why is it this way for me and not others. On the 2002 receipt I see it says 10 days but they STILL stamped that Final Sale on my receipt. Anyway I won't make a big deal about it now but I do not appreciate the unfair treatment. It is what it is, but now that you told me your experience I will definitely challenge it for the future IF Im treated that way again. Oh well. It is what it is. Thanks for the info.It has never changed. I bought my Mini Lady back in July of this year and returned it (one I returned for another color and the other one because the handles were wobbly). I had no issue. Last year I returned the small one (including charms) as I bought Chanel unexpectedly. This was all in SCP or Beverly Hills.
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