At this point after being given the run around I'd probably be opening a claim with my credit card company
Design Your Own Rogue
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At this point after being given the run around I'd probably be opening a claim with my credit card company
Quick update, I did receive a call back from Amelia last night. She said there's been a delay at the warehouse and my bag will be shipped at the end of this week to the Coach store. Then she will contact me to let me know once it arrives at Coach.
I guess they forgot they had a bag shipped to the store back in October. I know if I mention it, they'll just say it was a mix up and it was someone else's bag. I also contacted Coach customer service and am waiting to hear back from them as well. I want a better explanation.
I guess they forgot they had a bag shipped to the store back in October. I know if I mention it, they'll just say it was a mix up and it was someone else's bag. I also contacted Coach customer service and am waiting to hear back from them as well. I want a better explanation.
I am betting they sold your bag or sent it back to JAX originally and now had to either remake it or find it. I would want a better explanation as well, that's a long time to wait for a bag!Quick update, I did receive a call back from Amelia last night. She said there's been a delay at the warehouse and my bag will be shipped at the end of this week to the Coach store. Then she will contact me to let me know once it arrives at Coach.
I guess they forgot they had a bag shipped to the store back in October. I know if I mention it, they'll just say it was a mix up and it was someone else's bag. I also contacted Coach customer service and am waiting to hear back from them as well. I want a better explanation.
That's probably what happened. They may have sent it back to Jax and then who knows how they found it. This has been a super long time, I've never waited over 4 months for anything. And I'm sorry to everyone for hi jacking this thread with my situation. But if and when I do receive the bag I will be posting tons of pictures of it here!
Fingers crossed you get your bag and love it. I think they should definitely throw something in for your patience and tying up your funds that long
I’m new to coach and have been having issues with two bags I ordered from Nordstrom and Neiman’s. I find it hard to understand but Neiman’s told me they only sell coach and a few other brands like Michael Kors on line so they didn’t have any store reps that could discuss a Coach question on a bag I bought online. Unless it’s a really great sale I’m not sure I’d buy a Coach from NM again based on that Info
Hopefully this is the last of this issue. I called Amelia to find out if my bag had shipped from the warehouse. I was given the answer that it was supposed to be shipped today and that it would arrive to Coach on Monday. Not happy with this response. So I called customer service and told them the whole story. They were very nice and said they would give me a call back later today. About an hour ago they called me back and patched me through with the manager at the Coach store where Amelia works. The manager apologized for the inconvenience of what I was going through and said they lost my bag in transit. Which I knew was what had happened. I just don't understand why I was given the run around for the last 3 weeks. He gave me the option of remaking the bag which would take another 3 months, or a refund. I opted for the refund and on top of that he is issuing me a $150 gift card.
I guess this is for the best!
I guess this is for the best!
So glad you finally got the information. I think you made a good decision to cancel at this point. Just sorry that it’s your Xmas gift. The $150 helps s little. Would have been nice if it was more but it’s something
This just goes to show that you can’t trust a thing Amelia says then. Why did she think lying was better? I’m sorry about your bag, but glad you got something for your troubles.
@fayden So sorry about not getting your bag after waiting all this time. This really sucks. Thank you so much for sharing your experience with us here. Given their service has been this terrible I don't feel comfortable placing an order. I wonder how long this MTO will last with such poor customer service.
I just wanted to received the light saddle rogue with the multi colored link crossbody strap (shown above) which is new to Neiman and Nordstrom. It did not come with the shoulder straps as I had hoped. I called coach. Their customer service looked up the model number which appears to only be at Neiman’s and Nordstrom’s and it does not come with the shoulder straps. Also they cannot be purchased from coach. I’m disappointed. I could order the bag from Coach and add the strap (Macy’s currently has the strap on sale for $105). But I’m struggling because I got over $60 in rebates and a $250 gift card from neimans so I’m trying to decide how much the shoulder straps are worth. It doesn’t make sense to me that coach would offer any version of this bag without the shoulder straps and on top of that provide no savings over the price if buying the bag and crossbody strap separately. Happy to hear any thoughts
I knew something was off. Either she wasn't getting the right info from the warehouse or somebody in corporate or was telling her to lie to see if they could find my bag. But yeah lesson learned. One, don't order any more custom made bags from them. And two, it's better to call their customer service line than the store itself.
I just wonder how many bags out there never get made... I wonder what the percentage is. But yep never again!!
It depends on how much you want the bag and if there is anything else you would rather have?
Wow! So sorry that you had such a bad experience with this. It really makes you wonder, where did that bag go? A dishonest employee? Is it stuffed in a corner somewhere in a storeroom? This whole thing is just so odd. It sure does seem as if there are little checks in the process of getting the bags to the final destination and in the hands of the customer.