Design Your Own Rogue

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I agree that you should contact them later today or tomorrow and ask for a refund, this is absolutely not acceptable. In my opinion, they should give you the refund and a healthy discount to entice you to stay a customer! Or, refund you the price and give you the bag anyway (if found).
 
I agree that you should contact them later today or tomorrow and ask for a refund, this is absolutely not acceptable. In my opinion, they should give you the refund and a healthy discount to entice you to stay a customer! Or, refund you the price and give you the bag anyway (if found).

At this point I would just take a refund. I ordered the one with exotic handles so it came out to almost $1200 after taxes! I don't think I'll be hearing from them today. The bag was going to be my Christmas present!
 
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At this point I would just take a refund. I ordered the one with exotic handles so it came out to almost $1200 after taxes! I don't think I'll be hearing from them today. The bag was going to be my Christmas present!
So sorry it didn't work out. MTO option sounds really great but the more I see orders are not filled and bags getting lost or no communication from Coach regarding your order, the more I feel cautious about placing an order with them.
 
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So sorry it didn't work out. MTO option sounds really great but the more I see orders are not filled and bags getting lost or no communication from Coach regarding your order, the more I feel cautious about placing an order with them.

At this point I can't recommend it at all. The bag was supposed to arrive and in my hands in the beginning of November. It will be December tomorrow and they can't even tell me what the status is! The concept is super cool, getting a one of a kind bag made but I guess this is still a relatively new process for them, but still this should not happen, especially since I've paid in full up front.
 
Time to call back and ask to speak to the store manager. Explain that you paid months ago, have been more than patient but since no one can even tell you what's going on with the bag and that clearly getting back to you is not a priority, that you expect to be refunded immediately.

You've been beyond patient. I'd have gone into kick-ass mode weeks ago. :annoyed:
 
Time to call back and ask to speak to the store manager. Explain that you paid months ago, have been more than patient but since no one can even tell you what's going on with the bag and that clearly getting back to you is not a priority, that you expect to be refunded immediately.

You've been beyond patient. I'd have gone into kick-ass mode weeks ago. :annoyed:

I actually contacted Coach through their website this afternoon and gave them a very detailed account of the situation. and actually received a reply. I'm not happy with their response as they need 48-72 business hours to investigate. This worries me because it may not mean 2-3 business days as a business day only has 9 business hours. So technically it could mean up to 8 business days for me to hear back from them!

I'm going to call the Coach store tomorrow and ask for an update. If they do not have anything for me I'll ask to speak to a manager. This is getting quite ridiculous. I do feel like I've been pretty patient with them!Coach.jpg
 
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I actually contacted Coach through their website this afternoon and gave them a very detailed account of the situation. and actually received a reply. I'm not happy with their response as they need 48-72 business hours to investigate. This worries me because it may not mean 2-3 business days as a business day only has 9 business hours. So technically it could mean up to 8 business days for me to hear back from them!

I'm going to call the Coach store tomorrow and ask for an update. If they do not have anything for me I'll ask to speak to a manager. This is getting quite ridiculous. I do feel like I've been pretty patient with them!View attachment 3894632
Yeah, that wouldn't be good enough for me. Then again, I'm not exactly known for my patience.
 
Yeah, that wouldn't be good enough for me. Then again, I'm not exactly known for my patience.

I called again this morning and was told that my case was escalated and there's an investigation into the matter. They will call me back either later tonight or first thing Monday morning. I wasn't given a straight answer except that because of the large amount of orders it's the reason why there's a delay. I don't quite buy it, but I'll give them until Monday morning. If they can't provide me a time frame of when I'll get my bag. I'll ask for a refund.
 
I went back and was reading this situation, Fayden, at this point I'd have gone full blown b!tch on that store, you've been more than patient. Have you spoken to anyone other than the MTO reps at the 5th Ave store? Because the store manager needs to be aware of this fiasco. I'm mad for you and want to call and complain!
 
I called again this morning and was told that my case was escalated and there's an investigation into the matter. They will call me back either later tonight or first thing Monday morning. I wasn't given a straight answer except that because of the large amount of orders it's the reason why there's a delay. I don't quite buy it, but I'll give them until Monday morning. If they can't provide me a time frame of when I'll get my bag. I'll ask for a refund.

I think that you said previously that you got notification that your bag was being shipping to coach. If they end up saying that it accidentally got put out on the floor, but nobody has bought it yet, so they do have it. I would still refuse it because you don’t know how it’s been handled by other people. The whole situation is ridiculous.
 
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I went back and was reading this situation, Fayden, at this point I'd have gone full blown b!tch on that store, you've been more than patient. Have you spoken to anyone other than the MTO reps at the 5th Ave store? Because the store manager needs to be aware of this fiasco. I'm mad for you and want to call and complain!

I need to ask to speak to a store Manager next. It's already 11 am and they have not called me back yet. SMH. I get that it's the holidays and they're very busy but this is getting beyond ridiculous.
 
I think that you said previously that you got notification that your bag was being shipping to coach. If they end up saying that it accidentally got put out on the floor, but nobody has bought it yet, so they do have it. I would still refuse it because you don’t know how it’s been handled by other people. The whole situation is ridiculous.

That's a very good point!! I'll have to see if that is indeed what happened. Will keep you posted.
 
Sigh, so of course no one called me back this morning. So I called them. I just got off the phone with Amelia and she said corporate sent her an email and she has to email them back and she will call me back later today. They still are not telling me anything. The phone call did not last long, I felt like she didn't want to take my call at all. SMH.
 
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Sigh, so of course no one called me back this morning. So I called them. I just got off the phone with Amelia and she said corporate sent her an email and she has to email them back and she will call me back later today. They still are not telling me anything. The phone call did not last long, I felt like she didn't want to take my call at all. SMH.
I hope I’m not overstepping here, but I think you’re perhaps being too nice about this; they sure don’t seem to be treating this matter (or you) with appropriate respect. I’d call and speak to a manager and insist on a refund. Tell the manager that you’re escalating at corporate. It shouldn’t but it may take that to make things happen.
 
I hope I’m not overstepping here, but I think you’re perhaps being too nice about this; they sure don’t seem to be treating this matter (or you) with appropriate respect. I’d call and speak to a manager and insist on a refund. Tell the manager that you’re escalating at corporate. It shouldn’t but it may take that to make things happen.

You're right, I am too nice about this. The phrase you catch more flies with honey than you do with vinegar applies to me. But in this case it doesn't seem to be working very well. I'll give Amelia until end of today to get back to me, if she doesn't I'll call tomorrow morning and ask to speak with the store manager to ask for a refund.
 
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