I love playing with all the combinations. I wish I could custom order a kisslock satchel 38! My heart just skipped a beat with just the thought of it! Not gonna happen.. Sigh!Thanks!I'm having too much fun with this, lol.
Design Your Own Rogue
- Thread starter MonsieurMode
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I hear ya. Custom is king. I swear, I was considering all sorts of options on which purse to go with, but as soon as I saw the words "Design Your Own", I was completely sold. I'm a sucker for making a product to my exact specifications.
So I have some news for you all. Some may remember I placed a MTO Rogue with Kyle back in July. I saw an email go out in October that the bag was being shipped to the NYC Coach Store attn: Kyle. I hadn't heard anything so I figured maybe there was some finishing touches that needed to be done, so I gave them some more time. Plus my bag wasn't due to arrive until early November, so I didn't want to press. Plus Kyle told me a few times that they would contact me once my bag was ready to be personalized and I'm by nature a patient person. I just figured there's no way they would forget about my MTO Rogue. Fast forward and it's now November. About the time they said my bag would be ready. I emailed coach orders to inquire about the status of my bag over a week ago. After a few days with no response, I sent an email directly to Kyle asking about the status of my bag. Again no response. It's been nearly a week since I emailed Kyle. So now I'm pretty annoyed because no one got back to me at all about my bag. What is going on here? I called the store this morning and found out Kyle no longer works at the store and transferred to another Coach store in soho. I asked when did this happen? I was told a couple of months ago. That's probably why I haven't heard back from Kyle, but why did no one ever get back to me in the first email I sent to coach orders? This is very bad customer service. Especially since I paid up front 4 months ago. Today is 4 months exactly when I paid for my MTO bag. I was told it would be ready in 12 weeks.
The new MTO specialist at the store is not in today. Which is fine. It's holiday season but at this point, I'm pretty fed up and annoyed by this whole process and want a refund.
Has anyone else had this happen to them? This is leaving a very bad taste in my mouth.
The new MTO specialist at the store is not in today. Which is fine. It's holiday season but at this point, I'm pretty fed up and annoyed by this whole process and want a refund.
Has anyone else had this happen to them? This is leaving a very bad taste in my mouth.
So I have some news for you all. Some may remember I placed a MTO Rogue with Kyle back in July. I saw an email go out in October that the bag was being shipped to the NYC Coach Store attn: Kyle. I hadn't heard anything so I figured maybe there was some finishing touches that needed to be done, so I gave them some more time. Plus my bag wasn't due to arrive until early November, so I didn't want to press. Plus Kyle told me a few times that they would contact me once my bag was ready to be personalized and I'm by nature a patient person. I just figured there's no way they would forget about my MTO Rogue. Fast forward and it's now November. About the time they said my bag would be ready. I emailed coach orders to inquire about the status of my bag over a week ago. After a few days with no response, I sent an email directly to Kyle asking about the status of my bag. Again no response. It's been nearly a week since I emailed Kyle. So now I'm pretty annoyed because no one got back to me at all about my bag. What is going on here? I called the store this morning and found out Kyle no longer works at the store and transferred to another Coach store in soho. I asked when did this happen? I was told a couple of months ago. That's probably why I haven't heard back from Kyle, but why did no one ever get back to me in the first email I sent to coach orders? This is very bad customer service. Especially since I paid up front 4 months ago. Today is 4 months exactly when I paid for my MTO bag. I was told it would be ready in 12 weeks.
The new MTO specialist at the store is not in today. Which is fine. It's holiday season but at this point, I'm pretty fed up and annoyed by this whole process and want a refund.
Has anyone else had this happen to them? This is leaving a very bad taste in my mouth.
I am sorry about your mto rogue. However, I am also happy that Kyle isn’t in charge of the mto’s anymore. Maybe I am no longer banned! If you look back in this thread you will see that I ordered a mto and that it arrived defective. They made another one. That one was also defective, of course both bags were “inspected” for defects before they got shipped to me, but everyone on here agreed they were both defective. Kyle refused to order another mto for me, and only offered a refund. I would just be very hesitant before asking for a refund, unless they never put your order in to begin with.
I recall your situation as well. My guess is they somehow misplaced or lost my bag with Kyle transitioning over to a different store. In that case, they should offer me a refund, no?
If you would have to wait the 12 weeks again to get your bag, yes they should definitely refund your money if that’s what you want. I remember when they had to remake my bag, there was no way to expedite the lead time.
I don't think I want to wait another 12 weeks for them to make my bag if that's my other option. How frustrating! I'll update when they get back to me tomorrow.
So I have some news for you all. Some may remember I placed a MTO Rogue with Kyle back in July. I saw an email go out in October that the bag was being shipped to the NYC Coach Store attn: Kyle. I hadn't heard anything so I figured maybe there was some finishing touches that needed to be done, so I gave them some more time. Plus my bag wasn't due to arrive until early November, so I didn't want to press. Plus Kyle told me a few times that they would contact me once my bag was ready to be personalized and I'm by nature a patient person. I just figured there's no way they would forget about my MTO Rogue. Fast forward and it's now November. About the time they said my bag would be ready. I emailed coach orders to inquire about the status of my bag over a week ago. After a few days with no response, I sent an email directly to Kyle asking about the status of my bag. Again no response. It's been nearly a week since I emailed Kyle. So now I'm pretty annoyed because no one got back to me at all about my bag. What is going on here? I called the store this morning and found out Kyle no longer works at the store and transferred to another Coach store in soho. I asked when did this happen? I was told a couple of months ago. That's probably why I haven't heard back from Kyle, but why did no one ever get back to me in the first email I sent to coach orders? This is very bad customer service. Especially since I paid up front 4 months ago. Today is 4 months exactly when I paid for my MTO bag. I was told it would be ready in 12 weeks.
The new MTO specialist at the store is not in today. Which is fine. It's holiday season but at this point, I'm pretty fed up and annoyed by this whole process and want a refund.
Has anyone else had this happen to them? This is leaving a very bad taste in my mouth.
Wow! Sorry to hear this. You've been waiting for so long, you must be heartbroken.
I ordered my MTO bag in early July with a delivery estimate around the end of August. In the first week or so of August I received an email that my bag was being shipped to the NYC Coach store. After that I heard nothing from Coach and two weeks later I came home to find a UPS sticker on my door notifying me that I had a delivery that required a signature from Coach and since I was not home they would try to deliver it the next day. Well, I waited all day the next day and nothing. The following day I saw the UPS truck come to my door for a package for my son but nothing for me. I asked the driver and he had no knowledge of my package as he did not work the day of the attempted delivery. Long story short, it turned out the package was lost for a couple days but I finally did receive it. It was upsetting that I never received an email from Coach to let me know my bag was on its way to me so that I would know to be home or to make arrangements for someone to be there to sign for it.
I may be wrong but don't most companies have their employees keep the same email address even if they move branches or stores?
This is my only issue with their customer service. Every single time I've had something shipped to my house I never get the shipping email. They always say they're going to send it and specifically ask for my email but then the package just shows up one day. But yet if I order something to the store I always get that tracking number. Its a pain since I live in the middle of nowhere and if I miss delivery it's 45mins of driving to pick it up.
That sucks they would do that with something they know isn't easily replaced, for the money you paid and the amount of time they should do better on notifying you.
I signed up for UPS my choice and they always email to let me know estimated delivery time. Coach emailed me that it was en route with tracking number. UPS emailed that it will be delivered between 1-5 pm. It really helps if you sign up and can plan accordingly to sign for the package.
I just double checked. The email I sent to Kyle was to the Coach 685 Fifth Ave Store. It's a general inbox I'm guessing. No response. That store must be really backed up on emails. Someone could have at least acknowledged that they received it and would get back to me.
The only bad thing about this is that my husband gets a notification as well and he's like, so what did you order now?!
Yeah I didn't sign him up or put his email for this very reason.[emoji14]The only bad thing about this is that my husband gets a notification as well and he's like, so what did you order now?!
I ordered this delicious cutie!
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I ordered this delicious cutie! 