Design Your Own Rogue

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#796
Lauraroz said:
It sure does. I really want the rogue I created yes, however I do not have any trust that the bag won't be messed up in some way. The first thing I suggested was another exchange, but that was refused. I'm really tired of being treated as an inconvenience when I'm not the one causing the issues with the bags. They put me into a no win situation to cover their own rear ends. To me it makes no sense to have the mto rogues go to ny for final inspection when they really aren't doing a good job inspecting them. All it does is raise the cost of the bags because you have to pay that really high ny sales tax because that's the ship to address.
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Get someone else to do the MTO for you.....they pay with their card or Paypal and you just pay them back.
 
#798
Lauraroz said:
I don't really have anyone I could do that with that doesn't share my last name, but even if I did, what if that bag has issues too. I would effectively be banning that other person.
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Oh, bummer......I wasn't talking about someone who normally buys Coach, so if they were banned it wouldn't matter. I still think you should take this issue higher up the food chain. You've got the proof that the bags had defects.
 
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#809
I am just aching to see what the bag I dreamed up would look like.. but I don't want to contact them in NY just to get me a mockup for a bag I won't be buying anytime soon. I just got my first Rogue and reading all this thread has made me want a custom one. I really wish they offered the app to customers to play and make their own bags. I actually think that would be to their benefit, it might make people really excited to get a custom bag.

BTW, I heard from my SA last Friday that Coach is getting a program ready where they will be able to add tea roses and rivets to bags. She said it is something that will be rolled out eventually to select stores. She didn't have any other info but it sounds exciting. I have an old satchel from the 90's that I had bought my mom and she never used it much because she thought it was too heavy. So when she passed away I got it back. I think that even though it is in excellent shape, I would love to spruce it up some. It isn't a bag I would carry right now, it is too plain for me.
 
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