The area is flush with the surrounding leather (not indented not bumpy). I think the dye didn't get absorbed in that spot.
Design Your Own Rogue
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The area is flush with the surrounding leather (not indented not bumpy). I think the dye didn't get absorbed in that spot.
My sales rep is off today, so I going to text her a picture tomorrow. I am really worried. This is already the second one, but it's not my fault. I have no idea what they will do. Kyle said he inspected this one personally. It's not really that noticeable standing up, when lying down it is, so I see how he missed it. Regardless, in my opinion, it's a defect.
Well, even if it was on the bottom of the bag, surely someone inspecting it would look at every surface?!
It's on the front actually. I saw it right when I opened it because it ships lying down.
I feel for you, especially this being the second time around!LOL!!! You crack me up
Dark denim handles, oxblood suede interior, chalk panels and key holder on hay. I really like how it came together. Really nice, 4 weeks wait wasn't bad at all.
I talked to them. At first Kyle just wanted me to try the leather moisturizer. He said those spots can darken over time with the moisturizer. I said that I thought that was unfair. He said the other thing they can do is send a return label and refund the bag. They refuse to make another one. I told him to just send me the label then, but that I still think it's unfair. He said the first return was just a one time courtesy, and that this one doesn't have defects that it's just imperfections in the leather which is normal.
I call b.s.! That is NOT an naturally occuring imperfection in the leather! There is no dye there for whatever reason. The only time I have seen that is when somethings gets stuck to the leather and pulls the thin upper coating off the leather in spots and takes the dye with it. I'm not saying that's what happened with your bag, just that its a DEFECT and not a naturally occuring abnormality in the leather. If your bag had of been dark colored, that defect would stick out like a sore thumb.
Maybe you should take your photos and send a letter along with the photos to someone higher up the food chain. As much as those MTO bags cost, they should be more careful in the making of them and not try to cover up when the leathermaker makes a mess of the bag or uses damaged leather.....or the when the SA sends a bag with man-made imperfections to customers.
That's ridiculous! You mean to tell me if a company continues to send me defective product it's oh well??! The first time the bag was defective and they made another one out of courtesy??? How about they produce one that isn't defective? That is so not right! Tell Kyle you're going to let every Coachie on TPF know their policy!