Customer Service/Quality Control issues post here.

TPF may earn a commission from merchant affiliate
links, including eBay, Amazon, and others

Status
Not open for further replies.
#706
I mean this respectfully Suzi, and sincerely. For clarification are you saying that someone is only allowed to post their problem and that no one is allowed to offer advice or opinions?

I'm just asking for clarification. What exactly is the purpose of this thread, if it is not to get help and issues resolved?
 
#707
Ms.Lizardo said:
I mean this respectfully Suzi, and sincerely. For clarification are you saying that someone is only allowed to post their problem and that no one is allowed to offer advice or opinions?

I'm just asking for clarification. What exactly is the purpose of this thread, if it is not to get help and issues resolved?
Click to expand...

Ms Liz, what I really mean is that a complaint posted should not be questioned. If someone feels that they have a complaint, then that is a statement of fact. People are welcome to offer advice on a resolution. It seems like there are constantly two sides in this thread where some people are arguing that there are no issues, and others that have issues are trying to convince everyone that BE is terrible and everyone should agree. This is ridiculous. Every company has issues. Just go look at the RM QC thread. They have tons of QC issues, yet there is no arguing about the fact that they exist, right? On the other side, some people are stating that they will never buy another bag but they are not trying to convince everyone in the forum to walk away with them. I don't understand this crazy mentality in the BE forum.

If you love your BE bags and are offended by negativity then don't respond to the people who are venting. Better yet, don't look. Go look at purse porn and be happy that you don't have any issues.

If you hate BE and simply can't take it any more, then walk away and quit buying BE. What is the point of sucking the joy out of people's lives and trying to convince everyone that BE is horrible? Find a brand you can live with, and enjoy your life again with people that share your ideas.

If you decide to buy BE bags and just want a resolution to a problem, then please post here.

Lastly, Jackie wrote to me last night and I have decided to post her position on bag returns in the essence of fair balance. Here you go-

"the risk of loss is 100% ours. You personally know that when your bags got lost, we didn't hold you accountable and just sent a new one. Unfortunately Italian customs just doesn't recognise putting a different value for insurance. We did this before and our atelier was charged €200 for customs that he couldn't claim back, so as I have explained, we are not asking anyone to lie on customs forms, but rather to state that this bag has no commercial value because they are not selling it to our atelier."
 
#711
lilac0485 said:
I think Jackie's explanation makes sense. There shouldn't be duties/custom charged for a return item.
Click to expand...

Yes, but declaring a low value is not the way to get around it. The package has to be clearly marked as returned goods and the fact that it is returned goods has to be stated in the customs declaration, even if there is no tick box to include the information. An original receipt of sale (from the company to you) has to be included in the return, so that there is proof that the item is being returned to the company.

Then the return recipient has the information they need to deal with customs on their end, and they should not be charged duty. That's the proper procedure.

How do I know? I once had something seized by customs, then I had to wait (for months!) for THEM to value it and the recipient had to pay for the customs valuation plus an added fine. Which was WAY HIGHER than the customs charges if I had valued it properly in the first place.
 
Last edited:
#712
*suzi* said:
It seems like there are constantly two sides in this thread where some people are arguing that there are no issues, and others that have issues are trying to convince everyone that BE is terrible and everyone should agree. This is ridiculous. Every company has issues. Just go look at the RM QC thread. They have tons of QC issues, yet there is no arguing about the fact that they exist, right? On the other side, some people are stating that they will never buy another bag but they are not trying to convince everyone in the forum to walk away with them. I don't understand this crazy mentality in the BE forum.

If you hate BE and simply can't take it any more, then walk away and quit buying BE. What is the point of sucking the joy out of people's lives and trying to convince everyone that BE is horrible? Find a brand you can live with, and enjoy your life again with people that share your ideas.
Click to expand...

Suzi - I have never seen a single post in this forum that is "trying to convince everyone that BE is horrible" or "the point of sucking the joy out of people's lives". Are you refering to LB?? Because you know what her posts tell me? BE must make some really beautiful bags if she has the CS/QC concerns/experiences she has but still continues to buy. Are you refering to GB? She didn't post about her multiple negative experiences till Jackie used her as an example of a customer unable to be pleased. Wouldn't you feel compelled to defend yourself?

I've read the CS/QC thread in a number of forums, and Suzi, I really think you've missed the mark on what makes this sf so drama filled. As you've said, all brands have QC/CS issues. In most forums people post up their experiences and receive support, condolences or advice. In this sf it seems like some members have to take it personally and feel the need to defend BE. Once someone posts up an issue there is the inevitable response of "I've ordered many bags and that's never happened to me." It makes the person with the issue feel invalidated and defensive. Sentiment similar to this "some here feel that complaints SHOULD be posted, I believe that unless it will affect everyone, I prefer to deal with mine privately" has been posted a number of times. I read the intent of that to discourage negative posts. I could give many more examples but my point is, I really thinking you're focusing on the wrong posters.
 
#713
I’ll be taking care of the return and refund of your bag. Here are the instructions for the return of the bag:

Mail the bag via USPS putting a low value of less than $100 on the customs form. Select standard service, cheapest option possible, and no insurance.

The address that you are returning the bag is as follows:

Accelero Direct Ltd
Unit F Merlin Centre
Gatehouse Close
AYLESBURY
HP19 8DP

Please send the bag via USPS and put a low customs value or else the bag won’t be accepted



Belen Echandia Limited
www.belenechandia.com
@belenechandia.com
 
Last edited:
#714
sillykitty said:
Suzi - I have never seen a single post in this forum that is "trying to convince everyone that BE is horrible" or "the point of sucking the joy out of people's lives". Are you refering to LB?? Because you know what her posts tell me? BE must make some really beautiful bags if she has the CS/QC concerns/experiences she has but still continues to buy. Are you refering to GB? She didn't post about her multiple negative experiences till Jackie used her as an example of a customer unable to be pleased. Wouldn't you feel compelled to defend yourself?

I've read the CS/QC thread in a number of forums, and Suzi, I really think you've missed the mark on what makes this sf so drama filled. As you've said, all brands have QC/CS issues. In most forums people post up their experiences and receive support, condolences or advice. In this sf it seems like some members have to take it personally and feel the need to defend BE. Once someone posts up an issue there is the inevitable response of "I've ordered many bags and that's never happened to me." It makes the person with the issue feel invalidated and defensive. Sentiment similar to this "some here feel that complaints SHOULD be posted, I believe that unless it will affect everyone, I prefer to deal with mine privately" has been posted a number of times. I read the intent of that to discourage negative posts. I could give many more examples but my point is, I really thinking you're focusing on the wrong posters.
Click to expand...

Sillykitty - I'm not sure why you always feel compelled to jump in? It makes no sense to me unless you have a need to be in the middle of senseless drama. If you actually read my post I believe I made a point regarding those people who are satisfied with their bags and are uncomfortable with the complaints. I asked them to walk away. Now I am asking you to walk away. I am done with this ridiculous behavior. I believe I was fair to both sides. Why argue the point with me? My goal is to get the drama to stop. What is your goal? If we want the same thing, then there should be nothing more to say.
 
#715
*suzi* said:
Sillykitty - I'm not sure why you always feel compelled to jump in? It makes no sense to me unless you have a need to be in the middle of senseless drama. If you actually read my post I believe I made a point regarding those people who are satisfied with their bags and are uncomfortable with the complaints. I asked them to walk away. Now I am asking you to walk away. I am done with this ridiculous behavior. I believe I was fair to both sides. Why argue the point with me? My goal is to get the drama to stop. What is your goal? If we want the same thing, then there should be nothing more to say.
Click to expand...

First off, I disagree that I "always feel compelled to jump in", but I'm not going to argue that, as anyone can view my posting history and draw their own conclusion. I am arguing the point with you because I do not believe you fair to both sides. We have the same goal, stop the drama, but our opinions differ on how to achieve that goal. I believe the drama stems from posters who defend BE at every turn & subtley or not so subtley attempt to invalidate legitimate QC/CS issue. I felt the need to respond to your post because I thought you made blatently false statements regarding posters "sucking the joy out of people's lives and trying to convince everyone that BE is horrible". So even though the goal might be the same, I take issue with what you see as the solution. Everyone in Washington agrees that we need a better healthcare coverage in this country, but there is certainly more than one opinion on how to achieve it.
 
#717
Sillykitty - Please see my post. I am not supporting those people that can't handle the negativity. I have asked them to walk away as well. I apologize that I did not write more, but I am on vacation right now and I have clearly had enough of the bad behavior on both sides.

That being said, in all honesty I guess my irritation does seem to lean towards the people who keep stating that they are done with BE and are walking away yet they never do. They seem to keep coming back to state the same complaint over and over and over... I guess I can't figure out why they just can't move on, and I don't know how anyone could possibly offer any more support or sympathy when there are no new problems, just the same ones. It's kind of like the definition of insanity where you keep doing the same thing, but you expect a different outcome! I think they need to move on for their own mental health.

It is clear that the drama surrounds a select few people. There are other people who have had complaints that have received nothing but support, like Jenny with her hardware and Lionlaw with the lining. Everyone feels terrible that they have had issues, and I have seen everyone rally to offer advice. The difference is that you can pretty much guarantee that Lionlaw is not going to be here six months from now still trying to make the point that her lining was wrong. No, she will determine if the resolution is acceptable or not and will move on. That is what the complaint thread is for. It is not a place to just complain and complain about the same problem over and over. People should state the problem, Belenistas should offer advice and support, the OP should follow up with the resolution. If the resolution is acceptable, then the OP will continue to enjoy BE. If not, they will go find a brand they enjoy. Simple.

Really, what is the point of staying around to tell everyone how much you hate the brand? It doesn't make sense.
 
Last edited:
Status
Not open for further replies.
Top