This thread is insane. For someone new to the brand, this BE would not be an effective way for them to understand what issues exist with the brand, and how to potentially avoid those pitfalls.
In my opinion, I think the thread should be closed, a new one started, with VERY specific instructions on what content should be included. Problems and resolutions only perhaps. For example - from my own specific example:
I ordered a Maxi Orange Hold me on BEC. Received a regular size Hold Me. Jackie offered to make a new bag for me, but I didn't want to start the process over after waiting so long for the bag. I asked for an Angel Purse instead. It took a few days to agree on a color. I wanted a Pewter, but it was not available or on order. I ended up getting an Orange that matched the bag. In the end, I am actually totally happy with the bag size, and I love that little AP.
Trust me, I totally get that a lot of issues have not been resolved as quickly or happily.
Comments, while generally helpful and supportive to the person having an issue, don't seem to work with this group. I think LB had a suggestion of having a second thread for the 'discussion' aspect. I think that is a good idea, since it wouldn't water down the content of what are the situation and eventual resolutions.