Thank you Jenny, no need to be sorry!!! I can see what you mean with these photos, I would be disappointed too. I think I prefer the old gold hardware. I hope you get this resolved!
Customer Service/Quality Control issues post here.
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I have known Designers/Artists who have refused to sell to certain clients and it's their right. I truly believe if a Designer so chooses, he/she can refuse a sale.
Gingey, do you have pix of your defective bag? If so, is it against forum rules for you to share those pix with us? How was this resolved? Did Jackie offer you a new bag? I thought she usually offers a free replacement bag and perhaps even lets us keep the defective bags as well since she cannot resell them.
No problems at all with posting pics.
Wonderful! Gingey, may we see pictures of the defective bag? Well, only if they aren't private, that is.
Well on the flip side, and speaking in general, I've seen many companies eager to bring back former customers, get their business, then when the customer has a problem, they leave them holding the proverbial bag, so to speak.
I'm sure if Gingey has pictures she will eventually post them. I wish her the best in getting her issues resolved.
I'm sure if Gingey has pictures she will eventually post them. I wish her the best in getting her issues resolved.
Ok, I thought the lining switch issues were resolved, but I got my BEC dark purple matte charm me today and the lining is WRONG! No contact before on this so I have no clue what happened. It was supposed to be light beige since I dont like blue and purple together.
I have an email into BE and I am sure they will make it right, but I dont understand why the bags aren't being double-checked on custom orders. Why waste my time and theirs shipping something that is not right?
For the record, here is my BEC order confirmation that is visible in my account:
Order date 18 Aug 2009
Collection Charm Me
Leather Matte Leather Dark purple
Hardware Brass
Lining Light beige
Features Fixed Handles
Thin hand-threaded leather handles
No messenger
Crystals on tags
Cubed Tassels
I have an email into BE and I am sure they will make it right, but I dont understand why the bags aren't being double-checked on custom orders. Why waste my time and theirs shipping something that is not right?
For the record, here is my BEC order confirmation that is visible in my account:
Order date 18 Aug 2009
Collection Charm Me
Leather Matte Leather Dark purple
Hardware Brass
Lining Light beige
Features Fixed Handles
Thin hand-threaded leather handles
No messenger
Crystals on tags
Cubed Tassels
Yikes...I'm so sorry to hear this, lionlaw. How disappointing!
Given the other issues you've had, it looks like you've had more than a lion share..or fair share, if there's such a thing...of troubles with BEC bags. At this point, whether it gets fixed or not is only part of the problem kuz I think the greater issue here is why on Earth this continues to happen. I don't understand why they can't get it right...
Given the other issues you've had, it looks like you've had more than a lion share..or fair share, if there's such a thing...of troubles with BEC bags. At this point, whether it gets fixed or not is only part of the problem kuz I think the greater issue here is why on Earth this continues to happen. I don't understand why they can't get it right...
Oh No! LionLaw, I'm waiting to hear the resolution on this one because this is clearly their mistake and the "no returns" policy should not be in force. If it is, please do tell!
Hi Lionlaw. Sorry to hear about your experience.
And forgive me if I come across like I"m trying to defend BE here (or trivialize you're issue) but I don't mind mistakes so much. I know that sounds a bit odd but that's just part of life to me. It's what you do next that I pay close attention too.
For instance, if BE apologizes immediately and pays for all your shipping expenses or even has a carrier pick up your package right at your doorsteps to save you a long line at the PO during the holiday rush. Or if they surprise you with a Angel Purse Or protect me in your next bag these are the things I look at very carefully.
I'm all about a sincere apology and then making the error right and not making excuses or getting defensive/dismissive.
SO I suppose what I"m trying to say here Lionlaw is I'd be most interested in hearing your next post about how BE tried to remedy and make this as stressfree as possible for you.
Good Luck and thanks for letting us know. Going forward ladies I think I'd ask Rose to send a confirmation email on top of the ones that are automatically provided. Maybe a system of double check might help?
I"m just trying to brainstorm a bit to help this from happening again to someone else.
Sorry if I"m chiming in my two cents today.
And forgive me if I come across like I"m trying to defend BE here (or trivialize you're issue) but I don't mind mistakes so much. I know that sounds a bit odd but that's just part of life to me. It's what you do next that I pay close attention too.
For instance, if BE apologizes immediately and pays for all your shipping expenses or even has a carrier pick up your package right at your doorsteps to save you a long line at the PO during the holiday rush. Or if they surprise you with a Angel Purse Or protect me in your next bag these are the things I look at very carefully.
I'm all about a sincere apology and then making the error right and not making excuses or getting defensive/dismissive.
SO I suppose what I"m trying to say here Lionlaw is I'd be most interested in hearing your next post about how BE tried to remedy and make this as stressfree as possible for you.
Good Luck and thanks for letting us know. Going forward ladies I think I'd ask Rose to send a confirmation email on top of the ones that are automatically provided. Maybe a system of double check might help?
I"m just trying to brainstorm a bit to help this from happening again to someone else.
Sorry if I"m chiming in my two cents today.
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Sorry to hear that Lionlaw......below is Jackie's response under the Qualitycontrol/issues thread....I'm surprised this has happened to you....considering how many people inspected your order...I'm sure it will be remade for you.
"1. All bags are - and have been for a while - quality checked by 4 different people before leaving Italy. They are then also checked in London before they are sent out."
"1. All bags are - and have been for a while - quality checked by 4 different people before leaving Italy. They are then also checked in London before they are sent out."
If the bag is remade with the correct lining, that will be good to know. Hope it all works out well.
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