Ladies - I apologize I wasn't here that much in the last couple of days, but I had to put on Thanksgiving for a lot of guests which is not something that comes naturally to me and I really needed to stay focused so that everyone could have a good holiday. In addition, there is nothing I can do if people are not breaking the rules. Please keep that in mind.
I really am at a loss as to why our threads constantly have to include drama. Maybe this sub forum seems to attract those people that thrive on drama due to it's past history? I don't know, but we do seem to get a lot of input from people that normally do not frequent our boards for any other topic and have either never purchased a BE bag or haven't purchased one in a long time. *Karmen - I am not referring to you. You consistently contribute in all areas, and it would be a real loss if you go elsewhere.*
I'm not sure what the solution is, but if everyone can continue to keep one thing in mind I would appreciate it. People are allowed to discuss anything they wish in this thread with regards to CS/QC. If you find it offensive, please ignore the thread! The people that jump in here and nowhere else will go away if they can not engage in drama! Do not worry about BE's business. It is not up to you to sell their bags. Please try to not take things so personally. The best thing you can all do is carry on in other areas of the sub forum and enjoy your bags. It's the holidays. Let's have some fun!
Suzi, when it comes to someone who normally doesn't frequent BE etc.. in my case, and in MY CASE ONLY, I left the BE forum for specific reasons. I have not purchased a BE in a long time DIRECTLY FROM BE, for many reasons as I have already discussed. I posted because I had purchased a bag directly from BE and the manner in which I was treated as a customer was not right and the proposed solution was something that was morally repugnant to me.
Let me state however, suzi, whether or not this reference was about me or anyone else, someone who is newbie who bought her first BE bag, infrequent BE flyer who buys one or two at most a year, or anyone who purchases a BE once a year, or one every other year, or fifteen a year, and feels that she needs to address a CS/QC matter in public here on TPF, she should be able to. That is a legitimate reason to post. There is a correct manner in which to do so, and I believe I am behaving appropriately.
I frequent other forums and there are many who are asking questions prior to purchasing, new purchasers and first time purchasers and infrequent purchasers who discuss their complaints or concerns about the brand, the CS, QC, delivery, very openly. Some of whom also buy BE bags who have not hesitated to air their complaints.
That is all I have to say in response to this, suzi
To anyone else reading this post.
The matter at hand is about what should have been a simple return that evolved into this particular situation. Had I simply been told by BE you can return it for a full refund here's how to do it, none of this would have been posted. Not the QC issues for sure although perhaps that would have been remiss. Then it became a matter of CS and not just QC.
I tried to quietly and privately resolve a return of a purse, which as I made clear was purchased at a discount during a sale. Many of you purchased from the same sale and some of you were thrilled and others were not. While I no longer posted on the BE forum, I did read through many of the threads.
I know that those of you who were not pleased, posted about your displeasure, and the manner in which it was resolved, is none of my business or concern, regardless of whether you posted the resolution or not.
This is about my situation with QC/CS. This is an open forum, and I am posting on the appropriate thread.
The discount was on the website and it was clearly stated that the bags were either from a business that went under, or unused samples and were perfect unless noted otherwise. Nothing about imperfections was listed on the description of the purse I purchased. Others clearly states, dry leather, contrasting zippers and the like. There was no photo on the site so I contacted BE for a bit more information.
In fact, although it did not bother me, even the fact that the purse had contrasting zippers was not mentioned in the description or in the email responses BE sent to me before I ordered.Upon inspection, I saw that it was not made in a manner that was acceptible to me. I am the customer.
Quite frankly, what I do not understand is that if the purse I want to return is perfect, as BE claims it is, that they can see nothing wrong with it, and was not sold as final sale, why I simply could not return it? Why did I have to keep sending photos, and then receive specific emails laying out conditions for the return? Again, should I be permitted to post the emails this matter would be out in the open. If you believe that I am bending the truth, that is your opinion, air it on any social network of your choice.
If I am being cryptic and vague, it is not because I am lying and misrepresenting and anyone believes it is because I am not telling the truth and a BS meter is raised, or if its getting on your nerves, tweet away.
I am doing so because I have been adhering to TPF rules, as well as acting within certain legal constraints. I promise you that once this matter is resolved and if I am given permission by TPF, I will be more than happy to offer up concrete proof. I am a professional too, and am not acting in a childish or disingenious manner. There is a great deal more I would like to say, but I've said more than enough already.
I want to return the bag in a manner that will ensure and insure that it arrives at BE without damage. It is in the process of happening but has not yet been resolved completely.
I hope you enjoyed your holiday or vacation. Indeed I hope the rest of you have some fun.
Thank you, SWANKY ITA. Just the facts.
. 
ush:
Please don't feel that you can't engage with people here. I love seeing new people in the subforum, new blood is always good!
