Consigning/buying with The Real Real TRR
- Thread starter KPCoppola
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And a bottle of Purell to disinfect your hands?
I'm really interested in keeping this convo going. I've only fairly recently started shopping on TheRealReal, and here's what I have experienced:
I have gotten great--like 60% off store price--David Yurman that has been in amazing shape, but I just sent one item back for being in decidedly other than the "very good" shape it was advertised as.`
Very little of the clothing I have bought from them has been as advertised. I bought quite a few things from their big memorial day sale and ended up returning nearly all of it--some things which were even listed as "pristine" or "no signs of wear" were in terrible shape! One thing was "final sale" however when I called to tell them I wanted to return because they punched the hangtag through the shirt itself and made an actual hole in the fabric, they paid for the shipping for that as well as the other items and refunded my initial shipping costs. I have, however, gotten pretty good deals on a NWT AllSaints leather jacket and a quilted Burberry jacket that had no signs of wear, both for around $200.
I recently bought a Chanel half moon WOC from there and it didn't come with all of its advertised accoutrements (dust bag, etc) so they are supposedly looking for them (although I was assured I could ultimately return it either way) and in the meantime, it is also sitting in the authenticate this queue on here.
There are some good deals to be had if you are patient however their inconsistencies are disappointing and discourage me to continue using it as a resource.
I have gotten great--like 60% off store price--David Yurman that has been in amazing shape, but I just sent one item back for being in decidedly other than the "very good" shape it was advertised as.`
Very little of the clothing I have bought from them has been as advertised. I bought quite a few things from their big memorial day sale and ended up returning nearly all of it--some things which were even listed as "pristine" or "no signs of wear" were in terrible shape! One thing was "final sale" however when I called to tell them I wanted to return because they punched the hangtag through the shirt itself and made an actual hole in the fabric, they paid for the shipping for that as well as the other items and refunded my initial shipping costs. I have, however, gotten pretty good deals on a NWT AllSaints leather jacket and a quilted Burberry jacket that had no signs of wear, both for around $200.
I recently bought a Chanel half moon WOC from there and it didn't come with all of its advertised accoutrements (dust bag, etc) so they are supposedly looking for them (although I was assured I could ultimately return it either way) and in the meantime, it is also sitting in the authenticate this queue on here.
There are some good deals to be had if you are patient however their inconsistencies are disappointing and discourage me to continue using it as a resource.
Why would you waste your time patronizing a site where (and I quote you) "very little of the clothing has been as advertised" and other non-clothing items are either missing advertised accoutrements or were underdescribed?
There are other sites and sellers that take the time to honestly describe and photograph their items with full transparency.
IMO, when a site that doesn't respect its buyers enough to be honest with them yet those same buyers fork their hard earned money to them anyway, that site knows they'll make sales anyway and won't do anything to improve their listings. OTOH, if you take your business elsewhere, thereby impacting TheRealReal's bottom line, you can be sure they'll try to figure out what they're doing wrong and attempt to fix it.
As you say, there are good deals to be had but you can do that same homework on other sites and with other sellers without having to "be patient with their inconsistencies."
I have had ok experiences with buying, but their selling drives me nuts. They are inconsistent with brands they take and advertise designer but take Doc Martens and Patagonia. Nothing wrong with those but then they won’t take contemporary more fashion-focused brands like Cynthia Rowley.
I'm guessing most of those non-fashioney brands come from their volume/business suppliers. A lot of time you will see multiples of the same item/brand and my guess is those are retailers getting rid of old/dead inventory. TRR takes it to maintain the volume relationship.
I have bought and sold on the site and there have been mistakes on both ends, but every time the customer service made it right. So as long as the customer service continues to rectify any problems I will continue to do business with them. I've found some nice things in better than advertised condition (and the items that weren't were accepted back free of charge for a refund).
I have bought twice and being in Europe, there are additional costs with customs and all that, their shipping isn't very fast, and while both items were OK and as described, one of them had a horrendous smell that I simply couldn't get rid off, when I wrote them about it, the reply was that smell has nothing to do with the items. I honestly have no idea what the smell was, it wasn't perfume, it seriously smelled like death, I aired it, gave it to the dry cleaner (who gave me really odd looks) got it back and the smell still lingered. I ended up throwing it because it was really bad
Does anyone have any experience consigning with Designer Revival? I have a fairly large collection of perfect condition bags, shoes and some clothes that I'm looking to consign and was hoping to work with a company that will come to my place in NYC and pick everything up. I was considering TRR but after reading this thread, I'm looking for other options.
I don't have any experience with them, but going with a fairly unknown place means your items could sit for a long time before selling. I'm pretty sure that the Vestiaire Collective Concierge service will pick up from you in NYC.
I bought an Evelyne III PM from TRR, and brought it into Hermes today to ask about getting it cleaned. Of course, I was extremely curious to see if they would question / call out the bag's authenticity. The SA inspected it carefully, and thought that overall the leather and hardware was in great shape... No callouts re authenticity, so I am very very relieved!!! On a side note, they don't clean the canvas strap on the Evelyne as part of the spa cleaning, so the SA actually advised me to try cleaning it gently with Woolite. The other option is to buy a new strap for $1275. 
I bought an Evelyne III PM from TRR, and brought it into Hermes today to ask about getting it cleaned. Of course, I was extremely curious to see if they would question / call out the bag's authenticity. The SA inspected it carefully, and thought that overall the leather and hardware was in great shape... No callouts re authenticity, so I am very very relieved!!! On a side note, they don't clean the canvas strap on the Evelyne as part of the spa cleaning, so the SA actually advised me to try cleaning it gently with Woolite. The other option is to buy a new strap for $1275.
I put my strap in the washer and dryer. Came out great! And it smelled fresh.
I’d recommend Luxury Garage Sale as opposed to TRR. They are a bit pickier but their prices are higher, no surprises and no returns.
I have had luck with LGS especially with the Chicago store (buying) There is a gal there that is very selective
& likes to have repeat business.
I have not consigned to LGS nor TRR but will say that TRR condition & descriptions are not always accurate
which can be very disappointing