Consigning/buying with The Real Real TRR

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Did TRR change their return shipping service to UPS? It has always been FedEx in the past, but I just got a SNAD item that I need to return and when I looked at the return label it was via UPS.
 
Just purchased a birkin 30 on realreal for 8.5k. Listed as very good condition but when I got it, there is a huge discoloration and scuff in the front of the bag. Because of the intense lighting they use for the website, I was able to see it prior to purchasing. I'll be taking it to leather surgeons to get it fixed. Also the website didn't mention there were pen marks on the side of the bag. :(

If I was able to see the bag IRL, I definitely would not have bought. But since there is no return policy, I'd rather spend a few hundred dollars to at least cover up the blemishes...
 
Just purchased a birkin 30 on realreal for 8.5k. Listed as very good condition but when I got it, there is a huge discoloration and scuff in the front of the bag. Because of the intense lighting they use for the website, I was able to see it prior to purchasing. I'll be taking it to leather surgeons to get it fixed. Also the website didn't mention there were pen marks on the side of the bag. :sad:

If I was able to see the bag IRL, I definitely would not have bought. But since there is no return policy, I'd rather spend a few hundred dollars to at least cover up the blemishes...

Because the Birkin was not as described and not disclosed of the stain, pen, etc. you can return it- call them and inform them of your findings and ask for a full refund.
Also, keep in mind taking it to Leather Surgeons will void all further repairs or spa treatment you may want/need from Hermes.

Also there’s a few threads on Leather Surgeon you may want to read before sending a Birkin off to them.
 
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Because the Birkin was not as described and not disclosed of the stain, pen, etc. you can return it- call them and inform them of your findings and ask for a full refund.
Also, keep in mind taking it to Leather Surgeons will void all further repairs or spa treatment you may want/need from Hermes.

Also there’s a few threads on Leather Surgeon you may want to read before sending a Birkin off to them.



Thanks! Super helpful. I’ll decide tonight if I will return it. I trust Leather Surgeons so bring voided of the Hermès Spa service is not a dealbreaker for me.

Just FYI this is the bag I purchased and I’m attaching pictures I just took today (it arrived today) one thing that makes me want to keep it is the leather Chèvre Mysore is holding it’s shape really well. The problems I’m seeing seem to be something Hermès spa or leather surgeons can take care of completely. If you think otherwise, I’d love to know your opinion!

https://www.therealreal.com/products/women/handbags/handle-bags/hermes-chevre-mysore-birkin-30-38
 
The pictures you show in comparison to TRR are so different and has been touched up. Honestly, if you decide to keep it I would only allow Hermes to work with this bag otherwise you may wind up with a painted bag to cover up the imperfections. Chèvre leather needs someone who works on them daily. For the price you paid and it’s condition I’d return it.
Good luck
 
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Thanks! Super helpful. I’ll decide tonight if I will return it. I trust Leather Surgeons so bring voided of the Hermès Spa service is not a dealbreaker for me.

Just FYI this is the bag I purchased and I’m attaching pictures I just took today (it arrived today) one thing that makes me want to keep it is the leather Chèvre Mysore is holding it’s shape really well. The problems I’m seeing seem to be something Hermès spa or leather surgeons can take care of completely. If you think otherwise, I’d love to know your opinion!

https://www.therealreal.com/products/women/handbags/handle-bags/hermes-chevre-mysore-birkin-30-38
Yikes! Return return return. Pen marks rarely come out and the scuffing alone makes the bag overpriced.
 
View attachment 4158505 View attachment 4158506 View attachment 4158507



Thanks! Super helpful. I’ll decide tonight if I will return it. I trust Leather Surgeons so bring voided of the Hermès Spa service is not a dealbreaker for me.

Just FYI this is the bag I purchased and I’m attaching pictures I just took today (it arrived today) one thing that makes me want to keep it is the leather Chèvre Mysore is holding it’s shape really well. The problems I’m seeing seem to be something Hermès spa or leather surgeons can take care of completely. If you think otherwise, I’d love to know your opinion!

https://www.therealreal.com/products/women/handbags/handle-bags/hermes-chevre-mysore-birkin-30-38

I would return it, it's a lovely bag but considering the price and the not disclosed discolouration and pen marks, I am sure Hermes could take care of it but if you would have paid 5K for it, then it would be OK, for 8.5K it definitely isn't
 
I would return it, it's a lovely bag but considering the price and the not disclosed discolouration and pen marks, I am sure Hermes could take care of it but if you would have paid 5K for it, then it would be OK, for 8.5K it definitely isn't


I received approval from realreal to return and sent the bag back! Thanks for the helpful input!
 
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I received approval from realreal to return and sent the bag back! Thanks for the helpful input!

I stopped buying stuff there as there are so many undisclosed issues and me being in Europe makes returns even more problematic. I mentioned it before, sometimes their items have a horrendous smell you can't get out, which they do not mention, and who wants to wear a pretty dress or carry a handbag that smells of death or moldy cellar?
 
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