Consigning/buying with The Real Real TRR

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#1,336
I consign a fair amount of stuff through them - Rebecca Taylor, Rag and Bone price points. But I have to say I've been starting to get annoyed at their consignment policies. I consigned a few pieces in the summer including some Cynthia Rowley (one of the dresses was the first thing that sold.)

But this time the woman who came to get my clothes said they don't take Cynthia Rowley. Fine, I know their list of designers they accept changes. Two weeks later I saw a few Cynthia Rowley pieces newly listed on the site and a bunch of other brands that are definitely not as 'luxe' e.g. Patagonia and Dr. Martens. (Nothing wrong with those two, but I find their policies so random.

If anyone has any other places to consign let me know. I do like that they'll come pick it up at my house but I'm willing to schlep it somewhere if I'll get paid for it.
 
#1,337
renee_nyc said:
I consign a fair amount of stuff through them - Rebecca Taylor, Rag and Bone price points. But I have to say I've been starting to get annoyed at their consignment policies. I consigned a few pieces in the summer including some Cynthia Rowley (one of the dresses was the first thing that sold.)

But this time the woman who came to get my clothes said they don't take Cynthia Rowley. Fine, I know their list of designers they accept changes. Two weeks later I saw a few Cynthia Rowley pieces newly listed on the site and a bunch of other brands that are definitely not as 'luxe' e.g. Patagonia and Dr. Martens. (Nothing wrong with those two, but I find their policies so random.

If anyone has any other places to consign let me know. I do like that they'll come pick it up at my house but I'm willing to schlep it somewhere if I'll get paid for it.
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I just got an email from Tradesy saying they acquired a company called Fitz. Apparently they do in home pick up in NYC and Post on site etc... maybe worth checking into them.
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#1,340
ccbaggirl89 said:
Ugh... just got my cashmere scarf listed as "Pristine" and there is a giant moth hole right though it. Yep... pristine....:annoyed:
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Hope you contact client services. There was a thread with a different story ( damaged scarves returned) than yours but nonetheless this is very disappointing to have something listed as "pristine" & arrived with a moth hole
Keep us posted
 
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#1,343
hotshot said:
Since you did return it, I'd be curious if it was relisted as pristine or if TRR described it
with the moth hole
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i'll let you know... they just received it back yesterday I believe. form what i have read they do not update the listings. in fairness, neither does fashionphile.

edit: so it was already relisted, same condition. the defect is actually visible in pics 1 and 2, it goes straight through the material. it looked like maybe fluff in the photo when i bought it but it was a hole that went straight through. https://www.therealreal.com/product...shawls/burberry-cashmere-nova-check-scarf-564

they also have this one up, huge hole in the pic (this one could be moth or brooch) and it's listed as very good. https://www.therealreal.com/product...shawls/burberry-london-cashmere-check-scarf-8

any hole in cashmere cannot be considered good. it's damaged. have to pay retail for some things i guess:smile:
 
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#1,344
Watch out! I consigned a Chanel handbag, and a Chanel top... and they lost both items! They have a reputation for bad customer service. Look into the PF.
For handbags you’re better off with Fashionphile or Yoogis. The payout is better and faster. The real real will keep marking down your item, and you’ll only get 50% of that cheap price.
 
#1,346
For those of you in the US who have sold items through both The Real Real and Vestaire Collective, which would you choose? I have a few accessories (small leather goods) from Loewe and as these are the only two reputable larger sites that sell Loewe (as I don't want to go the eBay route), which do you think is better than the other? TIA!
 
#1,347
onepiece101 said:
For those of you in the US who have sold items through both The Real Real and Vestaire Collective, which would you choose? I have a few accessories (small leather goods) from Loewe and as these are the only two reputable larger sites that sell Loewe (as I don't want to go the eBay route), which do you think is better than the other? TIA!
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You will have more (though not complete) control over the price and a higher payout if you go through VC, but TRR is less work. First I would contact TRR, send pics and get a quote from them of what they would list it at to make sure you are happy with the price and the commission you would get. If not, then list on VC.
 
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#1,348
I have a gross story:

I ordered some jeans through TRR. They had leather panels and looked good in the pics.

When I received them, there was some dried, white, crusty stuff in the crotch area. On top of that, the area around the hips and back of knees was all creased - like someone wore them sans panties.

I have spent a ton of money with this company and have only had really good customer service. This was the first time I have ever received an item in such disgusting condition!
 
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#1,350
tigertrixie said:
I have a gross story:

I ordered some jeans through TRR. They had leather panels and looked good in the pics.

When I received them, there was some dried, white, crusty stuff in the crotch area. On top of that, the area around the hips and back of knees was all creased - like someone wore them sans panties.

I have spent a ton of money with this company and have only had really good customer service. This was the first time I have ever received an item in such disgusting condition!
Click to expand...

So what did TRR offer to do if you contacted them?
 
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