Consigning/buying with The Real Real TRR
- Thread starter KPCoppola
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Yes, I did ship with their tracking label by UPS. UPS didn't show up to pick up so I just dropped it off. They said their internal investigator will investigate again and let me know in a week but I'm not so hopeful. Thank you!
Good luck. As someone said, the weight on your receipt might help. I have consigned with them a few times and one issue took several months to resolve. They are not the best
Thanks a lot for your suggestions. I'll have to start doing that in future when I sell anything. It never happened to me before so it never occurred to me to record everything. It is indeed a nightmare. Expensive lessons learntSorry that this happened to you
What I've learned over the years (both selling and purchasing from consignment, including high end auctions) is to make a video of the process of you packaging the item in its entirety, and including a special mark on the box that would have to be identified in their videos so that you are less likely to be scammed. For added protection, take a photo of you dropping off the item or handing to a ups, etc person so that there is no doubt that you sent the same package in your video (with your mark -- even if it's just a messy but recognizable star drawn with a sharpie). I know this is extra work, but is nothing compared to the nightmare you will face when being scammed (or dealing with items that have been damaged en route). I actually do the same even for items I purchase directly from VCA, etc. You never know what will happen in the process, and this is your only evidence and protection.
Likewise, I take a video of all unpackings of boxes I receive (with a high value item), including showing all the corners, etc of the package, the front label clearly, and of me opening the contents inside. This will help if the box arrives damaged, or the item inside is broken or otherwise not what you expected.
It only took one nightmare to convince me to do these things from now on. Furthermore, these videos are extremely helpful to have for insurance purposes.
Best wishes
Yea thats unfortunate, I bought a few bags from them before, it was fine. So i never imagined this could have happened. Oh well, they are a big corporation, so there is not much I can do except warning others to take cautionary measure when they do plan do send in shipping.Good luck. As someone said, the weight on your receipt might help. I have consigned with them a few times and one issue took several months to resolve. They are not the best
I left them a message on Instagram and they told me to DM, here is what I replied with further details:
When I sold a high end watch to a buyer on eBay awhile back, I took pictures of everything and at every step of the packaging, shipping, labels, etc. 
Today, I believe this is a must do, and a video would be even more reliable, as there are simply too many dishonest people and scams to be sure that everything is going to turn out well in the end.
I'm so sorry that this happened to you and hope that they can get this resolved to your satisfaction.
I've seen and heard too many negative comments on TRR to ever deal with them again.
Today, I believe this is a must do, and a video would be even more reliable, as there are simply too many dishonest people and scams to be sure that everything is going to turn out well in the end.
I'm so sorry that this happened to you and hope that they can get this resolved to your satisfaction.
I've seen and heard too many negative comments on TRR to ever deal with them again.
This is a great tip. I always ship my items in one box and never thought things like this can happen. I’ll be sure to ship one bag at a time from now on. I hope it was a sincere mistake, but it is scary to think someone could be doing things like this on purpose.
Thank you. It is a MUST do for sure. Lesson learnt!! It's been two months since they received the consignment and after I kept pestering them, they told me two bags are missing. Seriously???When I sold a high end watch to a buyer on eBay awhile back, I took pictures of everything and at every step of the packaging, shipping, labels, etc.
Today, I believe this is a must do, and a video would be even more reliable, as there are simply too many dishonest people and scams to be sure that everything is going to turn out well in the end.
I'm so sorry that this happened to you and hope that they can get this resolved to your satisfaction.
I've seen and heard too many negative comments on TRR to ever deal with them again.
Do NOT consign with The real real. They steal your bags.
Look at all the negative reviews on trustpilot:
www.trustpilot.com
They lost two of my bags that worth 3500 USD and I started looking into other people's reviews, turned out I'm not alone. So many others have complained that their shipment of expensive bags and clothes are lost.
Here is my recent negative experience with them:
I have sent three bags to TRR and after almost two months, they told me they only received one bag and they claimed that they never saw the other two bags which I clearly put in the package. One of them is a Hermes kelly vintage that I purchased on TRR, the other one is Givenchy, together it worths 3500 USD. I guess it's their words again mine now. Even though I sent them pictures of the bags. They can still deny they didn't receive them. Don't know if others out there have had similar experiences and how you have dealt with it. Very disappointing. I would never consign again. Why in the beginning when there is a discrepancy between what you receive and the consignment list, nobody contacted me? And when I tried to call, I was Told TRR has received THREE bags and the other two are under processing. I serious don’t think UPS pick up would know what’s inside or take two bags out of the well sealed package, the only thing I can suspect is your consignment receiving process. I don’t think TRR as huge company would do something like this but do you have policies and procedures to prevent your staff to do so? And if you do find out it’s an internal issue, are you able to be transparent or for the sake of the company’s reputation, just blame UPS or customer? Either way it’s unsettling and unethical.
I also uploaded a few other people's reviews FYI. I don't understand why such a terrible company could be a public company???
Look at all the negative reviews on trustpilot:
The RealReal is rated "Excellent" with 4.5 / 5 on Trustpilot
Do you agree with The RealReal's TrustScore? Voice your opinion today and hear what 4576 customers have already said.
Here is my recent negative experience with them:
I have sent three bags to TRR and after almost two months, they told me they only received one bag and they claimed that they never saw the other two bags which I clearly put in the package. One of them is a Hermes kelly vintage that I purchased on TRR, the other one is Givenchy, together it worths 3500 USD. I guess it's their words again mine now. Even though I sent them pictures of the bags. They can still deny they didn't receive them. Don't know if others out there have had similar experiences and how you have dealt with it. Very disappointing. I would never consign again. Why in the beginning when there is a discrepancy between what you receive and the consignment list, nobody contacted me? And when I tried to call, I was Told TRR has received THREE bags and the other two are under processing. I serious don’t think UPS pick up would know what’s inside or take two bags out of the well sealed package, the only thing I can suspect is your consignment receiving process. I don’t think TRR as huge company would do something like this but do you have policies and procedures to prevent your staff to do so? And if you do find out it’s an internal issue, are you able to be transparent or for the sake of the company’s reputation, just blame UPS or customer? Either way it’s unsettling and unethical.
I also uploaded a few other people's reviews FYI. I don't understand why such a terrible company could be a public company???
I did more research on TRR and found out so many people had similar experiences with missing items... is it a systematic crime happening within their company? a public traded company??
Thank you for you’re post and I’m sorry for your experience. It is because of companies like this, when I purchase something I intend to keep it. If not, I will just donate it. TRR has been problematic for quite sometime.
I have consigned most high-end Jewelry to TRR, and there are .. FOR SURE .. pros and cons. They do take a rather hefty percentage, and they pay out the 15th of the next month if your item sells. They want to sell things very quickly, so after 60 days .. they automatically apply the 20% off .. which kind of pisses me off because what they USED to do was contact you and ASK YOU if you wanted to reduce the price such that the item would sell.
I absolutely HATE their website, although they have gotten (somewhat) better .. thanks to me biatching about it so much to their personnel. I also had 3 items stolen .. YUP, you heard me .. it was an inside job, and it took me a good 6 months to get money for the items that "disappeared". Now that I work with a certain Rep (she's great), it has gotten better and I do plan to consign a few more Jewelry items because I know that I cannot get that $$$ selling them on eBay and forget Poshmark (which I really don't like in many respects)! Good luck ...
What are your experiences selling with TRR? I consigned a few pairs of shoes just to see. The shoes were sold pretty fast even though they were all used (but in very good condition). I am pleasantly surprised! Before the consignment the representative scheduled a virtual zoom meeting with me but did not show up! She also did not apologize afterwards, as if it did not happen. Now she kept emailing me asking me if I have more items for consignment. It is kind of annoying.