Sometimes people want a bag that's really hard to get first-hand, or an older season bag that's no longer being made. I understand why people do resellers.
Consigning/buying with The Real Real TRR
- Thread starter KPCoppola
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Sometimes people want a bag that's really hard to get first-hand, or an older season bag that's no longer being made. I understand why people do resellers.
If it helps, I've bought a Moncler jacket with tags, an LV wallet and Hermes and Bvlgari jewelry from RealReal, and all have been authentic. They are hit or miss though and the descriptions of conditions and sizing isn't always correct. I've returned probably almost as much as I kept. But, if they make a mistake they do fully refund, including original and return shipping. They have told me, in writing, that if anything is not authentic they will take it back even after the usual return/exchange window has closed. I like them for items that have been discontinued or are hard to find new.
I agree that they are hit or miss with their description. I bought a Chanel bag from them a few years ago...the condition was worse than described so I tried to resell it myself without taking a loss. It was a reissue camera bag and had deep creasing which was not disclosed and not that noticeable in the pics. I was not successful in reselling so it just sat in my closet for 7 or 8months and then I received an email from them...one of those emails asking me if I wanted to set up an appointment to sell my stuff. I wrote back saying I was dissatisfied with my only transaction with them. Well..someone contacted me and they agreed to take it back for site credit...I said I’d rather have my money back and they agreed to give me a full refund! I was pleasantly surprise, but have not bought anything from them since this experience. This is before they started advertising on tv..so I’m sure they didn’t want to alienate a potential high spending customer. Anyway, it worked out but I wouldn’t want to be stuck with a bag again so I only buy from Fashionphile now.
I bought a few things from TRR. I wouldn’t trust their authenticators and would have the items authenticated.
I've just read some reviews about them... apparently they've gone downhill over the last few years so I'm giving them a miss for now.
I've bought a good deal of items from TRR...mostly clothes and shoes, a couple of lower-cost bags. So far everything has been authentic, although the actual condition of the items has varied. Since they've gained in popularity I wonder how their authenticators are keeping up with the massive quantity of items. I'm not brave enough to buy a higher-cost item from them...I've found many descriptions that were inaccurate and they don't provide enough photos by far. Right now they have a $185,000 croc/diamond Birkin listed with six pictures and a small descriptive paragraph...AND listed as a final sale and not returnable!
This is interesting to read that others have had similar issues. A year ago I’d bought a designer black leather bag. When I received it and was unwrapping the item I noticed that a large part of the bag had completely come apart. It was an obvious issue and I was stunned that TRR had missed it. I reached out immediately with pictures (mere minutes after confirmation of delivery, so they couldn’t accuse me of funny business) and they fought me a bit on accepting the return but eventually did. I shipped it back and received a refund minus the shipping as well as a site credit. I’d had positive experiences prior to and ultimately was fine with the situation.
However my selling experience was not great. I sent them a batch of nice items. Mid-level designer. Nothing crazy, though one item was a brand new silk Marc Jacobs skirt. They sent it back saying it was fake (it was not) and they had somehow sliced the waistband of the skirt. I assume they carelessly opened my package with scissors and cut the skirt. It impacted wearability and frankly pissed me off as they had damaged it. I had to fight them on this. They eventually offered to pay for repairs but denied responsibility.
Once I got my payout I never sold with them again. It was so disappointing. I have purchased from them since and consistently get emails about selling with them despite telling them I never would again. I just sell my stuff now at consignment shops or online.
However my selling experience was not great. I sent them a batch of nice items. Mid-level designer. Nothing crazy, though one item was a brand new silk Marc Jacobs skirt. They sent it back saying it was fake (it was not) and they had somehow sliced the waistband of the skirt. I assume they carelessly opened my package with scissors and cut the skirt. It impacted wearability and frankly pissed me off as they had damaged it. I had to fight them on this. They eventually offered to pay for repairs but denied responsibility.
Once I got my payout I never sold with them again. It was so disappointing. I have purchased from them since and consistently get emails about selling with them despite telling them I never would again. I just sell my stuff now at consignment shops or online.
I buy from them but honestly I wouldn’t trust consign to them specially. I just keep hearing horror stories of people’s things not getting taken care of, etc.
I consign with them but watch my account very very carefully. I have not been happy with the price some items sell for. As an example the sold a BRAND NEW never worn pair of Bottega Veneta pumps I consigned and I only got like $27.00 for that I was pissed. From now on I put my condition up front if they dont like it then they just send my items back.
Fashion resale, regardless of platform, is always an exercise in frustration. Few things will sell for anywhere near what you originally paid for them, even if they are in brand new condition, and even if they do, by the time TRR/eBay/Poshmark/whomever takes their cut you'll make only a handful of dollars. There is a lot of consignment/resale out there and EVERYONE wants a deal.
If you think TRR is bad, try Poshmark. Just take for instance a beautiful pair of designer suede boots that I've had up for months, in near-new condition. I'm asking a quarter of what I paid for them, have tons of saves, and I regularly get offers for 20 bucks.
I think the benefit, as jenlee above points out, is that as a buyer it keeps these items out of the landfill, is a great way to recycle/reuse, and a great way to score quality items at a discount. As a seller, though, unless you have a closet full of in demand luxury items that you need to liquidate, the most you'll do is stockpile a bit of extra cash over the long run to put toward a few new things.
If you think TRR is bad, try Poshmark. Just take for instance a beautiful pair of designer suede boots that I've had up for months, in near-new condition. I'm asking a quarter of what I paid for them, have tons of saves, and I regularly get offers for 20 bucks.
I think the benefit, as jenlee above points out, is that as a buyer it keeps these items out of the landfill, is a great way to recycle/reuse, and a great way to score quality items at a discount. As a seller, though, unless you have a closet full of in demand luxury items that you need to liquidate, the most you'll do is stockpile a bit of extra cash over the long run to put toward a few new things.
Exactly! TRR is at least easier-once they have my items, I have nothing more to do. Some extra money for me. Poshmark offers are pretty insulting and I really have no interest in playing their game.
And to think that Poshmark was started as a place to sell high end luxury items,
. Now, it's mostly garbage fast fashion.It sure is!And to think that Poshmark was started as a place to sell high end luxury items,