I’ve returned a couple of fake items and their customer service has been fantastic and given me a refund promptly.
Consigning/buying with The Real Real TRR
- Thread starter KPCoppola
- Start date
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Yes, at least in my area (Seattle). They wear masks and ask that you do the same. Send your rep photos through text, they will come back to you with a quote, then they will pick them up. Email confirmation comes later that day. They don’t come inside your home for the process like they used to.
Ive been getting RR consignment solicitation emails, but I think they’re just doing the thing where they send you a mailing label and you can leave a box with doorman/other for UPS pick up. I Haven’t done it recently and have never done the virtual thing though, just filled out a list in the past.
You have an option to choose CAD on this first page and once you log in with your account - all prices are shown in CAD.
They processed my refund yesterday, less the original shipping of $11.95. I don't think I'm going to ask for it to be refunded because they had to pay to ship the bag to me, even if it was stained.
Unfortunately, they relisted the bag with no mention of the white stains on the front:
Caution when you send consignment to TRR, I have sent three bags to TRR and after almost two months, they told me they only received one bag and they claimed that they never saw the other two bags which I clearly put in the package. One of them is a Hermes kelly vintage that I purchased on TRR, the other one is Givenchy, together it worths 3500 USD. I guess it's their words again mine now. Even though I sent them pictures of the bags. They can still deny they didn't receive them. Basically whatever you sent, they could simply deny saying they didn't receive it... Unbelievable.
Don't know if others out there have had similar experiences and how you have dealt with it. Very disappointing. I would never consign or buy anything from The real real again.
Don't know if others out there have had similar experiences and how you have dealt with it. Very disappointing. I would never consign or buy anything from The real real again.
Wow that's ridiculous if they were in the same box. It's not even like they can pretend they only received 1 of 3 boxes and claim the other 2 as lost.
I wonder if you asked for a receipt when you dropped the package? Usually the receipt (I'm thinking UPS) will state the package weight. If your LV bag was light and the total weight was say, 10 lbs for example, there must've been other items in the same package. This sounds like an inside job by their warehouse staff... I'm sorry this happened to you.
I wonder if you asked for a receipt when you dropped the package? Usually the receipt (I'm thinking UPS) will state the package weight. If your LV bag was light and the total weight was say, 10 lbs for example, there must've been other items in the same package. This sounds like an inside job by their warehouse staff... I'm sorry this happened to you.
Sorry that this happened to you 
What I've learned over the years (both selling and purchasing from consignment, including high end auctions) is to make a video of the process of you packaging the item in its entirety, and including a special mark on the box that would have to be identified in their videos so that you are less likely to be scammed. For added protection, take a photo of you dropping off the item or handing to a ups, etc person so that there is no doubt that you sent the same package in your video (with your mark -- even if it's just a messy but recognizable star drawn with a sharpie). I know this is extra work, but is nothing compared to the nightmare you will face when being scammed (or dealing with items that have been damaged en route). I actually do the same even for items I purchase directly from VCA, etc. You never know what will happen in the process, and this is your only evidence and protection.
Likewise, I take a video of all unpackings of boxes I receive (with a high value item), including showing all the corners, etc of the package, the front label clearly, and of me opening the contents inside. This will help if the box arrives damaged, or the item inside is broken or otherwise not what you expected.
It only took one nightmare to convince me to do these things from now on. Furthermore, these videos are extremely helpful to have for insurance purposes.
Best wishes
What I've learned over the years (both selling and purchasing from consignment, including high end auctions) is to make a video of the process of you packaging the item in its entirety, and including a special mark on the box that would have to be identified in their videos so that you are less likely to be scammed. For added protection, take a photo of you dropping off the item or handing to a ups, etc person so that there is no doubt that you sent the same package in your video (with your mark -- even if it's just a messy but recognizable star drawn with a sharpie). I know this is extra work, but is nothing compared to the nightmare you will face when being scammed (or dealing with items that have been damaged en route). I actually do the same even for items I purchase directly from VCA, etc. You never know what will happen in the process, and this is your only evidence and protection.
Likewise, I take a video of all unpackings of boxes I receive (with a high value item), including showing all the corners, etc of the package, the front label clearly, and of me opening the contents inside. This will help if the box arrives damaged, or the item inside is broken or otherwise not what you expected.
It only took one nightmare to convince me to do these things from now on. Furthermore, these videos are extremely helpful to have for insurance purposes.
Best wishes
I always ship items in separate boxes. That way they can't deny receiving it if you have the tracking.
They said the UPS package they received is a small box that can only squeeze one bag in and it's 8 pounds. I sent a large package to fit in 3 bags comfortably, I have no idea at which point things went wrong. I guess i'll have to request a video when they were opening the box. Sigh.
They do have people willing to come to your home for pick-up if shipping is an issue. As long as you shipped with their label and got a tracking receipt there shouldn't be an issue - they would have the insurance on their end and be able to at least give back some portion of your funds. Did you get a UPS receipt??