That’s a typical timeframe. Once the photos are added it will go up in another day or two. Items are released in a queue at set release times.
Consigning/buying with The Real Real TRR
- Thread starter KPCoppola
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I find items at TheRealReal overpriced and they don't give very good prices compared to other sites. I've always found even Fashionphile to give better return than them, and Fashionphile isn't that high either. Since I'm in NYC, I visit their boutique occasionally, and that's the ONLY time I'll ever buy. The sales associates in the store are nice and helpful. I don't trust their descriptions online, I have to see it myself!
I no longer purchase from them. The clothing is hit or miss, condition-wise, not to mention once they began charging sales tax a few years back, I'd rather just go and buy new.
Well they have to charge sales tax.
I get annoyed when they put wrong info on my items bc then it gets bought and returned a few times, and then it finally sells once the deep discount hits with no returns.
The sizing is my gripe. I have had to return so many items with a smaller size on the label than listed...argh.
I get annoyed when they put wrong info on my items bc then it gets bought and returned a few times, and then it finally sells once the deep discount hits with no returns.
The sizing is my gripe. I have had to return so many items with a smaller size on the label than listed...argh.
I had no issue with TRR until this morning, after the horrible customer service phone call. And because of that, I swear to god, I will never bother to look at their website ever again nor make any purchases.
They do not list enough pictures in details for you to see, and if you email to ask, they would kinda suggest make a purchase and if item doesn't match, you're more than welcome to do return. But do not trust them!
One of the representatives and supervisor thought I purchased their items because I couldn't not afford the full prices. I didn't even bother to waist my time on the phone with those ignorant, but I will report them to their corporate office.
I used to shop some discontinued items there, but after today, never again!
BTW, anyone here know how to contact their corporate office to file a complaint? I do not want to go through their customer service or any other supervisor again, but if I have to in order to contact their corporate office, I will.
They do not list enough pictures in details for you to see, and if you email to ask, they would kinda suggest make a purchase and if item doesn't match, you're more than welcome to do return. But do not trust them!
One of the representatives and supervisor thought I purchased their items because I couldn't not afford the full prices. I didn't even bother to waist my time on the phone with those ignorant, but I will report them to their corporate office.
I used to shop some discontinued items there, but after today, never again!
BTW, anyone here know how to contact their corporate office to file a complaint? I do not want to go through their customer service or any other supervisor again, but if I have to in order to contact their corporate office, I will.
How rude! Even if you couldn’t afford full prices, that is the exact market they are seeking with the pre-loved market. They should never say that to a customer!
It's because they are completely clueless there as to what the correct information is to put on listings! I went in there to see a Hermes bag and they had it listed as the wrong color. I had to point it out to them. Plus, they had and still have that bag listed as a PM in the title and a GM in the description, even after they changed the color. That wasn't the only bag they had there listed as the wrong color that I had to point out to them.
I will say that the condition of the bag I went to see was excellent! The color was wrong, but the bag looked great.
I'm looking for a more comfortable strap. I looked at TRR and found this used Fendi strap for $575 (https://www.therealreal.com/product...s/fendi-canvas-zucca-ff-bag-strap?position=14) and the same strap new costs $600 at Barneys (https://www.barneys.com/product/fendi--22strap-you-22-short--26-long-shoulder-straps-505442568.html). Who would buy a used strap for only $25 less than a new one and pay shipping for it? Barneys offers free shipping. 
Something is very wrong with some of the asking prices at TRR.
Something is very wrong with some of the asking prices at TRR.
As a seller and buyer they leave something to be desired. I have purchased 4 bags from them. Two were fine, one had a weird musty smell and one smelled like 7 bottles of perfume had exploded in it. Neither odor bag had a smell listed and both wee discounted no return bags so I was stuck. I sent 3 bags for them to sell and all three were mint yet they listed them as having “residue” on the interior which they didn’t. And they failed to list them by their name, just as satchels so anyone looking for that particular type of bag could miss them in a search.
Personally I've had nothing but positive experience working with The Real Real.
I live reasonably close to one of their locations so I have the luxury of being able to have one of their sweet reps come to my house to pick up my items. I will ask them for a quote before they arrive, so I don't waste anyone's time. They will pick it up, process and list it within a few weeks and most of my items have sold within 2 weeks of listing. I recently had a price quote and they ended up listing it for more than the original quote. Boom!
I recently made my first purchase on The Real Real as well, taking advantage of their 20% off sale and they gave me a $100 credit from meeting a yearly selling quota. It was a white Hermes bracelet, and in the photos, the coloring of the leather and hardware looked like it could be a little funky. I triple checked their return policy, so I knew I had a week or so to return it if I wasn't happy. When I received the bracelet, it was actually in incredible preowned condition and the reason the hardware's coloring was off was because the protective plastic was still on the hardware! Needless to say, I am beyond pleased with my latest purchase.
I've had horrible things done to my items from ebay buyers, so for me, TRR is a godsend. I find their pricing to be fair - if I don't get a satisfactory quote, I will wait and ask them for a quote again in 6 months or a year. The style of luxury goods I buy is fairly classic, and I keep them in good condition so in general.. the value only goes up with time and price increases from the mother company
I live reasonably close to one of their locations so I have the luxury of being able to have one of their sweet reps come to my house to pick up my items. I will ask them for a quote before they arrive, so I don't waste anyone's time. They will pick it up, process and list it within a few weeks and most of my items have sold within 2 weeks of listing. I recently had a price quote and they ended up listing it for more than the original quote. Boom!
I recently made my first purchase on The Real Real as well, taking advantage of their 20% off sale and they gave me a $100 credit from meeting a yearly selling quota. It was a white Hermes bracelet, and in the photos, the coloring of the leather and hardware looked like it could be a little funky. I triple checked their return policy, so I knew I had a week or so to return it if I wasn't happy. When I received the bracelet, it was actually in incredible preowned condition and the reason the hardware's coloring was off was because the protective plastic was still on the hardware! Needless to say, I am beyond pleased with my latest purchase.
I've had horrible things done to my items from ebay buyers, so for me, TRR is a godsend. I find their pricing to be fair - if I don't get a satisfactory quote, I will wait and ask them for a quote again in 6 months or a year. The style of luxury goods I buy is fairly classic, and I keep them in good condition so in general.. the value only goes up with time and price increases from the mother company
I have seen a variety of things on TRR for almost the same as retail. Yet others seem very cheap. And they never classify anything as NWT -- I am told that "pristine" is their highest rating.
I think you just have to be familiar with prices (I see they don't always list retail prices) and with sizes. I would not buy anything that was a "final sale" unless I was absolutely sure of measurements etc.
I think you just have to be familiar with prices (I see they don't always list retail prices) and with sizes. I would not buy anything that was a "final sale" unless I was absolutely sure of measurements etc.