They emailed me several times somewhat aggressively marketing this service. When I replied, I heard nothing back. Twice. I have a fairly nice grouping of designer garments, shoes and bags to consign and I liked this idea better than shipping everything. I can only assume they aren't equipped to provide this service everywhere, despite advertising it as available in my city specifically.
Consigning/buying with The Real Real TRR
- Thread starter KPCoppola
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Yes - I have more than 10 Balenciagas and LVs to sell and they contacted me to say someone would be in touch but no one ever was
Yes a “luxury manager” came to my house, made notes and pictures of everything before packing and taking them away. It was very easy. One thing to keep in mind-mine said TRR only wants shoeboxes if the shoes are brand new. I had a pair of almost new Valentino rockstud jellies and she refused to take the box and somehow two studs went missing at some point. I had to get the shoes back to have them repaired which is super annoying. TRR tried to say I sent them in defective like that which is ridiculous. So if you use this service, make sure the manager documents things very well in her notes and take good photos! This experience really turned me off.
They will come to your home or office even if you’re just selling one thing, if that item is of high value. I would second the recommendation that the intake person take a very clear photos, because they lost the lock sent with my handbag. I was not penalized for it just because everything was documented clearly when she took the bag from me.
I just wanted to link to my Instagram post I made about this store earlier.
Funny that as soon as I posted this, a package from them has gone missing for not having a ‘correct address,’ although it is listed correctly on the order form
Funny that as soon as I posted this, a package from them has gone missing for not having a ‘correct address,’ although it is listed correctly on the order form
Despite their final sale provision, I think you might get relief from your credit card for items significantly not as described. I read your description of all the issues you have had, and have to ask, have you had good experiences as well? Sounds like you buy a lot of stuff.
This is really frustrating. At first, I just thought it was my browser. Nope, measurements missing on about half the items I looked at, regardless of the browser. So I sent them an email asking why they were no longer listing measurements. The customer service rep had no clue. Said it must be a "mistake" in that one listing. I emailed back and said no, about half the items I look at are missing measurements. I got the same "Just return it if it doesn't fit" BS. Which is ridiculous because they do not refund original shipping AND they charge a shipping fee to return! I told her this. Crickets.
My thinking is that they have decided not to list measurements because the process was so inconsistent. I had in the past ordered items that described a bust measurement as one size and it arrived clearly much larger than what was listed. Several times they agreed to waive the return shipping fee because of incorrect measurements. Maybe it just became a problem so they figured they'd stop.
So now I only look for items from designers whose fit I'm familiar with. And I never purchased final sale anything–I have wasted too much money on "blind buys" there.
Very true! If anyone gets an answer from TRR as to why they've stopped doing this, please post it here. I haven't had any luck.
TRR has had issues with regard not only to measurements, but condition as well.
Personally, would never buy anything from TRR that is on a big markdown (final sale) because measurements are
usually off & the condition is usually inaccurate & since it is considered a final sale, why bother.
Also their knowledge with regard to fabrics is quite limited. Seems they can't tell the
difference between silk & synthetic fabrics. Have seen several listings where it is described
as "feels like" Well if they have familiarity with specific designers most of them don't use
synthetic & they should know if it is silk, cotton, cashmere, etc ,JMO
Bags are really a big no no because there are many undisclosed issues for the interiors of the bag & bags are
final sale & they make you jump through hoops for a return.
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They take in too much merchandise and are not staffed properly to handle it. I also feel like they really don’t care either-
I have some sewing skills, so I’ve beeb able to fix most of these issues. But it just seems crazy to me that I have to constantly alter clothes and shoes I buy from there. If someone didn’t know how to sew at all they might not be able to wear any of those things!
I also agree with what someone wrote above. My Isabel marant pants, which I love, are actually etoile, and the missoni pants are M missoni.. not totally wrong but misleading nonetheless.
The real question is why do I continue buying from there?!? But that’s a post for another thread
Agree.
Think that their "listers" have racks & racks of clothing, accessories, shoes etc to list within a certain time frame
How much attention to detail to do they focus on to start off with?Not so much IMO as seen by all the multiple errors
in sizing, condition &fabric identification etc..
Whatever test TRR issues to quality for hiring needs improvement
I also wonder when posters have shared that the "clothes /scarves" have a particular odor to them, do these
listers where masks so as not to smell an item!!
I think they take in way too much merchandise, some of it in sketchy condition to boot. I sell as well as buy on TRR, and they are the only place I've ever consigned my clothing that doesn't require that items be cleaned before they accept them. I've seen many TRR items listed with "minor spotting," yet, they've rejected items of mine for so-called "spots" that were in actuality just fading of the fabric. I've purchased items from them that came with minor marks or spots (not listed) that easily came out with a good wash or a dryclean. Really inconsistent.
I think they could mitigate some of these problems by taking in less merchandise and being more selective about what they take. Who wants to buy a used T by Alexander Wang or James Perse t-shirt, when all they have to do is scout around the 'net for a while and they'll find it brand new but on sale? Or a pair of Manolos with sweat stains on the insole and major creasing on the vamps?