I see them advertise a lot on tv. But, wow at all the complaints I have seen online!
Consigning/buying with The Real Real TRR
- Thread starter KPCoppola
- Start date
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As a one time seller to them---NOT a fan. They misrepresented a bag of mine. I emailed them twice to politely let them know and no response. Yet they hound me with emails for more things to sell to them.
I get the same emails and have stopped responding to them. My experience with them was mixed and I didn't make that much from some of my items after they got marked down. Now I'm trying to decide what to do with the Chanel's I'm ready to consign - I don't think TRR will be a good option with their large commission but unsure what would be better (I have never used ebay, so I have no reputation there).
Try Ann's Fab Finds, My Professional Shoppers or Maybe Luxury Garage Sale?
One of my complaints is they size things wrong all the time. I recently returned a Givenchy jacket they sizes at FR 40 which would fit me, but it turned out it was actually an Italian 40! Huge difference. Ugh!
depending on the value of your bags you would have the option of price approval and could get 70% profit.
I've also noticed that they're no longer providing measurements on most of their clothing items. This is information I need if I'm to make a purchase, especially if the item is final sale and nonreturnable. Not happy about this change . . .
I am interested in getting the WG love but was hoping to get it from a trusted luxury consignment shop. I thought Real Real was legit? Cuz this sure as h.e.l.l. looks like a fake.... https://www.therealreal.com/products/jewelry/bracelets/bangle/cartier-H0qFLRyRJYQ?position=9
I've checked fashionphile and Ann's fabulous finds but nothing in my size. Anywhere else that is trustworthy?
I've checked fashionphile and Ann's fabulous finds but nothing in my size. Anywhere else that is trustworthy?
I am officially over TheRealReal.
The last time I ordered from them, my neighbor picked up the box by accident, and because they accept returns 21 days from SHIPMENT, which makes their return time quite a small window, I missed the return window. i asked for an exception, they made one in writing for a full return (I posted about this here), and then they did a switcheroo and didn't refund my credit card as they had promised - store credit only.
So I decided to do one last shop to use the credit rather than fight them.
Two items, one very expensive, arrived smelling VERY strongly of perfume (it's disgusting, honestly, fills up the whole house).
Another batch of items arrived and were mis-sized; when I went to return them the site would only accept return for store credit. I always check that an item qualifies for CC refund for buying at TRR because their policies are so draconian, and in this case I have screenshots of the item descriptions stating this clearly.
Let's see how they handle this but honestly....it's just not worth the problems anymore.
The last time I ordered from them, my neighbor picked up the box by accident, and because they accept returns 21 days from SHIPMENT, which makes their return time quite a small window, I missed the return window. i asked for an exception, they made one in writing for a full return (I posted about this here), and then they did a switcheroo and didn't refund my credit card as they had promised - store credit only.
So I decided to do one last shop to use the credit rather than fight them.
Two items, one very expensive, arrived smelling VERY strongly of perfume (it's disgusting, honestly, fills up the whole house).
Another batch of items arrived and were mis-sized; when I went to return them the site would only accept return for store credit. I always check that an item qualifies for CC refund for buying at TRR because their policies are so draconian, and in this case I have screenshots of the item descriptions stating this clearly.
Let's see how they handle this but honestly....it's just not worth the problems anymore.
I thought I had extremely bad luck with the smells (though mine were not perfume but that graveyard, cellar, mould smell) and being in Europe the import duties which they do not refund when you return.... I might miss out on the odd bargain but tbh not worth throwing good money after bad hoping you get a bargain.
I bought a LV bag from them early last fall. It was described to be in ‘excellent condition’. It was pretty beat up, which was not visible in the pix. But the smell....mold....it was the absolute worst most horrible smelling bag ever...they ignored all of my emails so i opened a paypal case. They ignored that too! So thankfully paypal gave me my money back and forced a return. Since then, i’ve purchased 2 premier bags from Boutique Patina, fabulous experience, bags were in amazing condition, plus she accepts returns no questions asked. And i’ve made a number of purchases from Fashionphile, very pleased with the condition of each bag. But i won’t even look at TRR website nevermind purchase from them again.
I was first amazed at how low the prices of TRR were, after getting the items (and yes, that smell of damp cellar or Dracula's crypt), their idea of excellent condition is well, liberal, I guess it means the item is still in one piece, my guess is that the harsh lighting they use and then possibly adjust contrast, it just doesn't show flaws. My purchases were not high end bags, just clothes, so it wasn't too dramatic, but really disappointing, when I wrote them and mentioned the smell, not mentioned pulls and in 1 item torn lining (not mentioned) and in another a tear of 1 inch, never got a reply
For folks who have consigned through The Real Real, how long has it taken from the time they receive your items to actually post them for sale on their site? They’ve had my bag for two weeks now and I can see from my account page that the listing has been created except they still need to add the photos. I know they have a lot of inventory so I guess I just have to wait my turn?