Consigning/buying with The Real Real TRR

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#1,591
Curious if anyone knows...is there any specific reasoning behind which items are "coupons not available for this product".

I know it's more of certain designers this applies to, and possibly some items which they consider in demand? But then I've also noticed that on an item I'd saved to my obsessions after a while, the coupon restriction had been removed. Does the consignor have any say in the matter?
 
#1,592
kml2887 said:
Curious if anyone knows...is there any specific reasoning behind which items are "coupons not available for this product".

I know it's more of certain designers this applies to, and possibly some items which they consider in demand? But then I've also noticed that on an item I'd saved to my obsessions after a while, the coupon restriction had been removed. Does the consignor have any say in the matter?
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From my own experience, on higher end bags, the consignor has the right to price approval before any reductions can be made. this may apply to other items with a higher value as well.
 
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#1,594
rdgldy said:
From my own experience, on higher end bags, the consignor has the right to price approval before any reductions can be made. this may apply to other items with a higher value as well.
Click to expand...

Now that I think about it I was asked to approve a price reduction on a ring. I wasn’t in a rush to sell so I didn’t and it eventually sold for what I wanted it to.
 
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#1,595
renee_nyc said:
Now that I think about it I was asked to approve a price reduction on a ring. I wasn’t in a rush to sell so I didn’t and it eventually sold for what I wanted it to.
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Yes, they ask you sometimes if you will approve a price reduction, other times they don’t. There are so many people working there a lot of stuff just gets done without approval. I work with a specific rep who comes to my house. She and I have become friendly. I learned from her that they mark up items by 20 of what they think they would sell for and then apply the discount. They routinely mark down items that are not selling within the first 30 days. I try to keep an eye on my items for sale and alert her when something goes to low.
 
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#1,597
If you don’t live in an area where they offer pickup service, are you able to submit photos of your bags for a quote? What is holding me back from selling my old designer bags through them (Balenciaga/Gucci/Saint Laurent) is that I believe (please correct me if I’m wrong) that I won’t be told the list price until I actually send in the item.
 
#1,598
Toulouse said:
If you don’t live in an area where they offer pickup service, are you able to submit photos of your bags for a quote? What is holding me back from selling my old designer bags through them (Balenciaga/Gucci/Saint Laurent) is that I believe (please correct me if I’m wrong) that I won’t be told the list price until I actually send in the item.
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I believe that would be correct. I have never sent anything to them but even giving stuff to the rep to take I don’t know an actual price until I see it listed. On higher end items they do usually send me a note to approve a price. I try to keep an eye on my listings regardless. If you aren’t happy with a price you can contact them and ask them to do a price review or to send the item back.
 
#1,599
megt10 said:
I believe that would be correct. I have never sent anything to them but even giving stuff to the rep to take I don’t know an actual price until I see it listed. On higher end items they do usually send me a note to approve a price. I try to keep an eye on my listings regardless. If you aren’t happy with a price you can contact them and ask them to do a price review or to send the item back.
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Good to know! Thanks!
 
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#1,600
I was really excited to hear about it and even more excited to see the bargains that are on there. It's particularly good if you are more concerned about owning branded pieces, rather than owning the latest branded pieces. There are a lot of older pieces, with tags attached, selling for really low prices.

For context, I'm based in Australia. So I was very pleasantly surprised that when I ordered 4 pieces from them earlier this year, and within a matter of 5-8 days, they had been delivered! We don't even get such fast delivery for our domestic parcels lol....I did read some reviews that packages went missing or were severely delayed, but fortunately it wasn't the case with my order.

I also read some reviews that pieces sometimes arrived not as they were described, and my advice on that is to order pieces that are new with tags. That way, you can expect them to be pristine, and you can argue your case with more conviction if you find any faults.

The only part that I didn't really like was the packaging. The RealReal brown paper boxes and the dust bags look really cheap and detract from what's inside. Compared to Reebonz which uses black boxes and lovely ribbons, this seemed much more muted.

kml2887 said:
Curious if anyone knows...is there any specific reasoning behind which items are "coupons not available for this product".

I know it's more of certain designers this applies to, and possibly some items which they consider in demand? But then I've also noticed that on an item I'd saved to my obsessions after a while, the coupon restriction had been removed. Does the consignor have any say in the matter?
Click to expand...
 
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#1,601
CaviarChanel said:
I discovered TRR had made some price adjustments to some of their HERMES bags .. not sure about other brands though. I was 'watching' one of the B25s and it went up by US$1k.
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It’s very possible that the consignor was not okay with the amount that TRR originally asked for the bag. At that point they can either agree to raise the price or send the item back.
 
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#1,603
corporate_confetti said:
I was really excited to hear about it and even more excited to see the bargains that are on there. It's particularly good if you are more concerned about owning branded pieces, rather than owning the latest branded pieces. There are a lot of older pieces, with tags attached, selling for really low prices.

For context, I'm based in Australia. So I was very pleasantly surprised that when I ordered 4 pieces from them earlier this year, and within a matter of 5-8 days, they had been delivered! We don't even get such fast delivery for our domestic parcels lol....I did read some reviews that packages went missing or were severely delayed, but fortunately it wasn't the case with my order.

I also read some reviews that pieces sometimes arrived not as they were described, and my advice on that is to order pieces that are new with tags. That way, you can expect them to be pristine, and you can argue your case with more conviction if you find any faults.

The only part that I didn't really like was the packaging. The RealReal brown paper boxes and the dust bags look really cheap and detract from what's inside. Compared to Reebonz which uses black boxes and lovely ribbons, this seemed much more muted.
Click to expand...

THIS (in bold)!!! The last package I received from UPS was damaged and someone re-taped everything with clear tape. I took pics of the box before opening it just in case the item was damaged. When they used FEDEX I didn't notice the boxes being in damaged condition but now that they use UPS, I notice it a lot more! I returned the item I ordered which was a Bogner down jacket that they said was in pristine condition but it had several stains all over one of the sleeves-how could they miss it? I sent it back the same day. So disappointing because it was a cute jacket. I also wish they had free shipping and free returns. They make enough money on what they're selling so it wouldn't be a loss to them. This is my one big gripe with TRR (and I love TRR)!
 
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#1,604
Antonia said:
THIS (in bold)!!! The last package I received from UPS was damaged and someone re-taped everything with clear tape. I took pics of the box before opening it just in case the item was damaged. When they used FEDEX I didn't notice the boxes being in damaged condition but now that they use UPS, I notice it a lot more! I returned the item I ordered which was a Bogner down jacket that they said was in pristine condition but it had several stains all over one of the sleeves-how could they miss it? I sent it back the same day. So disappointing because it was a cute jacket. I also wish they had free shipping and free returns. They make enough money on what they're selling so it wouldn't be a loss to them. This is my one big gripe with TRR (and I love TRR)!
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I totally agree. I think they could ship for free. I don’t mind paying to return something if I just don’t like it, but if it is not as described then they should absolutely pay for return shipping.
 
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#1,605
megt10 said:
Yes, they ask you sometimes if you will approve a price reduction, other times they don’t. There are so many people working there a lot of stuff just gets done without approval. I work with a specific rep who comes to my house. She and I have become friendly. I learned from her that they mark up items by 20 of what they think they would sell for and then apply the discount. They routinely mark down items that are not selling within the first 30 days. I try to keep an eye on my items for sale and alert her when something goes to low.
Click to expand...
Hello. Just curious is every single thing on their site consigned? TRR owns nothing outright? I just bought a cheap little $40 bag from TRR, so even that was a consignment? Thank you.
 
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