Leather usually bounces right back as you use the bags, any little dents and dings will come out. I find that if I just massage it and poke at it, the dents easily come out. You can also try what Baglady said, but I think they will come out on their own, in a very short time.Uh oh... that's not good if it scratches that easily. But yeah, that indentations were the thing that would drive me crazy because I know they are there (front and back). And if you see the 3rd picture, it looks like Colette was giving this face
I'll see how the replacement looks like tomorrow. If that one has indentation as well then I'll pass on Colette and stick with saffiano.