I have had to send in 4 bags for repair with sealant issues, 3 of them the legacy line. The sealant started splitting and coming off. Two of them were the legacy thompson hobo (there are a number of threads of problems with this particular bag), one an Ali. I sent them in to coach for repair and they gave me full credit to buy another bag each time. The last one sent in was a sabrina where the sealant was coming off the first day I used it. They sent me a brand new one in replacement within 4 weeks. I was happy with the way they resolved the problem. I miss the legacy bags that I will never be able to replace, but I felt coach they treated me fairly by giving me full credit.