I have had to send in 4 bags for repair with sealant issues, 3 of them the legacy line. The sealant started splitting and coming off. Two of them were the legacy thompson hobo (there are a number of threads of problems with this particular bag), one an Ali. I sent them in to coach for repair and they gave me full credit to buy another bag each time. The last one sent in was a sabrina where the sealant was coming off the first day I used it. They sent me a brand new one in replacement within 4 weeks. I was happy with the way they resolved the problem. I miss the legacy bags that I will never be able to replace, but I felt coach they treated me fairly by giving me full credit.
Coach repairs...discount coupons?
- Thread starter dina_cpa
- Start date
I took mine in to the store and the SA offered me 40% off each bag (I have 3 with sealant problems) right off the bat and for me to keep the bag. I wanted to see if they can fix it cause I know of at least one cae where it was fixed. I thought it was Coach repair who would make that final determination and not the store. I will wait for 4-6 weeks now I guess. I'm just glad I have other legacy pieces that don't have this problem.
I have not had any problems with my bag so far. I hope stays this way.
No sh*t she is!!
No sh*t she is!!
What was fraying on your Carly? I have a black leather one, 2 years old, that is starting to show wear on the leather on the 4 corners on the bottom. Is this the same thing?
Can worn leather be repaired?
Do they automatically keep your bag or will they call you and ask if you want it back with the 40% coupon? I have the 07 legacy with a sealant issue and it sounds like they won't repair it, but it's worth a try to be one of the few that may get it repaired. However, if they can't fix it, I want it back!
A little different repair question....
I posted (somewhere earlier, not sure how to find it) that I had made my first outlet purchase, an orchid Zoe bag during the coupon discount sales. I got a really good deal on it because there is a VERY slight discoloration where the logo is stamped on the bag. iT made about $100 difference in the bag price.
The SA was very clear that is was "as is" I had no problem with it. I was wondering later, suppose it had a problem with a different issue, say the leather in general or a zipper or lining. Would those reasons that were NOt the reason the bag was cheaper still be under warranty?
What things does Coach warrant anyway & what do you need to have, receipt etc?
I posted (somewhere earlier, not sure how to find it) that I had made my first outlet purchase, an orchid Zoe bag during the coupon discount sales. I got a really good deal on it because there is a VERY slight discoloration where the logo is stamped on the bag. iT made about $100 difference in the bag price.
The SA was very clear that is was "as is" I had no problem with it. I was wondering later, suppose it had a problem with a different issue, say the leather in general or a zipper or lining. Would those reasons that were NOt the reason the bag was cheaper still be under warranty?
What things does Coach warrant anyway & what do you need to have, receipt etc?
I had the Khaki/Beet Carly and it was fraying at the top and the bottom. Meaning the threads were coming loose. Coach says the fabric Carly's are defective. That is why I got full credit including my tax.
When I got the letter it said they would hold my bag for 30 days or I got credit. Of course I'm using credit....
That's what my letter said too. I'm using my credit too but, I haven't figured out what to buy yet..lol.
After talking with one of my trusted outlet employees I know, Coach outlets AFAIk are NO LONGER STAMPING "FS" on bags. I don't know if it's that they aren't allowed, but they aren't doing it at my local ones.
No, it isn't stamped anywhere as far as I can tell, but there was a card attached describing the problem & a receipt notation saying final sale. I have no problem with no warranty for the actual problem, but it seems other unrelated issues should still be covered.
I'm aching to keep my metallic peyton, but am worried with all the problems of rubbing people have been discussing in other threads. If mine flaked over time could I send it in for repair? Would Coach cover that by their warranty and either fix/send credit letter or is this not covered because it's a more delicate leather? Anyone who knows the answer or has had experience with metallic flaking would be appreciated!