Oh I am so disappointed in Coach today. Don't get me wrong I love the bags, I have 15 of them, but the customer service is terrible.
I have a bag that is stained so I thought I would just dye it black to see if it the dye would cover it up and use it to carry my dog. (She only weights 3LBS, so she can fit in almost anything.) I asked what the fabric content was and the rep didn't have a clue. She said it was Jacquard. I said yes but what is it made from? She didn't even know that a jacquard was a style and not what the thread was made from. After talking to her boss she said they had no way of knowing it was not written down but she knew the difference between the content and style. And the first rep talked to me like I was wasting her time.
But that is not the only time that has happened to me. About a month ago I bought a used Chelsea Satchel from 2006 with a turn lock closure on the top. It was broken but I thought I could get one for free from Coach. The 1st time I called the guy was very nice took the number of the bag and sent me the wrong size. The 2nd time a rude woman said they don't do that anymore but I could send it in for repair which would be $35.00 plus shipping and the 3rd time I called they told me to go to a coach store and they would be able to tell me the size I needed to order. I went to a factory outlet Coach store. She couldn't tell me and so she called a retail store and they didn't have one either.
By the way only 2 of the people I talked to were rude. All the others were very nice, they just didn't have a clue, not even the customer service manager.
The people on this forum know more than them. So does anyone know what the jacquard fabric with the little tiny Cs is made from? That bag's number is M0779-F1666.
Also where I can find a turn lock to fit my chelsea satchel. The turn lock is silver and the size is approximately 1-7/8" x 1-3/32" or 36mm x 28mm. It is held on with 2 screws. The bag number is D063-10134.
Thanks,
Walkwsmile