Your SA sends you texts a few times a week? Is it to inform you of incoming items that she/he thinks you might like OR just randomly announcing new arrivals?
Coach Fall 2017 Thread!
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Your SA sends you texts a few times a week? Is it to inform you of incoming items that she/he thinks you might like OR just randomly announcing new arrivals?
"Have you seen this?"
"We just got this in"...
"What do you think of this...?"
Often I respond with one word..."No". That usually calms the texts down for awhile. They get that I'm annoyed and back off.
If you're anything like me, if there's something you want, you contact them with a photo posted here before they even realize the item is available to be backordered.
Yeah that's what I'm sayin'...if you're really into a brand or bags in general then you probably follow new releases / runway shows pretty closely. And it definitely means you know what you want. Annoying the customers will just drive them away and used car salesman tactics only work on people who don't know anything about cars and don't know which car they want.
It's funny; I was supposed to get texted about some of the new items, but haven't heard anything from them. If I go into the store, though, I can't look in peace. I'll let them know I'm just browsing and will ask if I need assistance, but any time I pick up an item they're on me and going, "did you see these too?" while holding up half a dozen other items that I literally just walked past. It immediately makes the item I'm holding less appealing and I didn't change my mind on the pieces I ignored either.
I feel like they're trying to do what MK boutiques do, but even moreso. I know their job is to make sales, but if you want to make sales with me, sell me things I want; don't try to make me want things I don't. It's not going to happen and just pushes me to spend elsewhere.
BTW, It is a couple SAs. Not just one. So the annoyance factor adds up. But I also appreciate that when I really, really, REALLY want something (Rexy Tote 38, for example, etc), they bend over backwards to give me great service.
That's good. I'm glad they're trying to get people what they want and not only trying to sell whatever they're told.
Well, since I'm a bit new to working with an SA, I instinctually knew that I'd have to set some type of guideline as to how I'd like the relationship to work in my best interest. I informed her from the start (I 'met' her by having her store, a local boutique, check into availability for some 1941 item, that only SA's can access). I told her I'd be happy to work with her if I needed help beyond ordering from Coach.com myself, and that I'd text her with questions.
But I made clear for her to text me ONLY if she's researching a request from me and i told her I would appreciate if she did NOT text me otherwise. I drew the boundary from the start, and she has respected it completely -- no texts, unless I have a question. In turn, now I will let her order for me anything that I can order myself from the website. Even though they don't get commission, more sales equal some sort of reward system. So it's just as easy for me to have her order from JAX, directly, plus she expedites the shipping, instead of me waiting for UPS Ground. But there is zero pressure for either one of us.
So, it's a win/win -- she leaves me alone unless I have questions and i let her put through my JAX orders to boost whatever that reward system is -- some kind of sales goal thing. If I had to critique anything about her, it's that often I do know more about forthcoming products (only because of TPF, lol)...she's aware that Coach keeps them all in the dark. She personally likes Coach products, but hasn't been with them too long. She has a lot if class too -- she sent me a beautiful Coach Thank You gift last week, to show appreciation/gratitude that I'm one of her customers. It was above and beyond what I'd expect from an SA that I haven't really bought much from and only worked with for several months.
Sorry about the rambling, but i wonder if you just told your SA that you get inundated with texts daily, from everyone you know, (which may be the case) and that you'd like her (or all of them) to simply stop because it's disruptive to your daily activities. I think she would respect your request -- but you have to initiate it -- it's her job to be 'pushy', so to speak.
Hope I'm not sounding preachy -- but it's YOUR wallet -- and if you're politely asking her to stop unsolicited texting, I believe that would work for you. Just sharing what works for me -- truly no lecturing intended!
Haha, Monsieur Mode, are you reading this? You'd better run for the hills!
Thx for sharing the joy you're getting from Rexy Tote. I know he (she?) will be a keeper, there's no question there. I just had planned to wait a bit longer, for funds to replenish -- that's my story and I'm stickin' to it!!
I'm a smaller bag kinda girl - Dinky, Saddle, one Rogue 25. As well as preferring a more structured bag - hobos have never appealed to me. I tend to carry the essentials only on a daily basis.
But - something about the full sized bandit is calling my name. I like the idea of one big bag of this type that's a sophisticated upgrade from some of my other "hold all" bags (backpacks, freebies, etc). I'm also 5' 9"+ so thinking I can get away with the size on my frame.
Unfortunately no Coach stores in Vermont & won't be near one for several months so DYING for a reveal on tPF! I'll order one for Christmas for sure. Also hoping for more color choices - though I'd love the denim.
Is the Winter Sale pre or post Christmas? Thx
But - something about the full sized bandit is calling my name. I like the idea of one big bag of this type that's a sophisticated upgrade from some of my other "hold all" bags (backpacks, freebies, etc). I'm also 5' 9"+ so thinking I can get away with the size on my frame.
Unfortunately no Coach stores in Vermont & won't be near one for several months so DYING for a reveal on tPF! I'll order one for Christmas for sure. Also hoping for more color choices - though I'd love the denim.
Is the Winter Sale pre or post Christmas? Thx
So funny.
I like bags of all sizes (except teeny tiny ones/micros...I need to at least fit my phone and a normal wallet...not just a Splenda lol). Larger bags are awesome catch-alls, and small bags feel so light and carefree!
When I carry a smaller or even medium size bag to work though I always bring a tote (be it a cheapy fabric one, or a "nice one") as I am usually there for 10-12 hours and just need more crap. And I am
not going to start hauling a suitcase. Anyway, it is a win for me, really, because I get to enjoy two bags at the same time
No guarantee but I might stop by a Coach store in the next week in NYC, and if I do I can try to take pictures with some of the bandits.