Scarves Chiffon (mousseline) scarves

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#7,051
frou frou said:
A white Paddock ….so beautiful.
Regret for rehoming, no! You must have decided it wasn't one you wore nor ever would at the time. I've released some stunning mousselines which make me gasp when I see them posted, but they were an effort for me to wear.
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You are right - it was too white for me. I imagined all the ways I could ruin it.

mimi 123 said:
Here is my Paddock (GM) in green. :heart:
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Now THIS I LOVE!!! Great, wearable colors!!
 
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#7,052
Luvbolide said:
This breaks my moussie loving heart...I am debating what to do - I have a new ZP moussie that I bought recently. Not even sure if the return period is closed. I waited so long for it that I am thinking of just going for it and keeping it.

The percentage of flaws is truly shocking. Surely it will dwarf the "complaints" re the moussie being too warm. I hope that H will return to thicker threads rather than continuing to mess this up. The general scarcity is an issue, adding on a serious quality control problem is a major issue.

Thank you @calexandre for calling this to our attention.
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The general scarcity is an issue, adding on a serious quality control problem is a major issue.

This really concerns me and I hope they don't stop the format all together. They used to issue them 2x/year in a much sturdier material. Then they went to the wispy (totally gorgeous) changeants, and now it seems they are very hard to find at boutiques.

While I want to complain, I don't want to do it to the point that they will stop producing moussies....oh no!!!!!
 
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#7,054
hopiko said:
The general scarcity is an issue, adding on a serious quality control problem is a major issue.

This really concerns me and I hope they don't stop the format all together. They used to issue them 2x/year in a much sturdier material. Then they went to the wispy (totally gorgeous) changeants, and now it seems they are very hard to find at boutiques.

While I want to complain, I don't want to do it to the point that they will stop producing moussies....oh no!!!!!
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This is something I worry about as well, Hopiko. I fear that H may decide it is too much trouble to continue with moussie sand that would truly break my heart. I don't se them being able to "fix" the quality issues for this season, so we may have to wait for a year just to see what unfolds.

I am actually considering writing to let them know how many moussie fans there and how much we want to see more of them, not fewer of them. (Or thinner ones!)
 
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#7,057
calexandre said:
Mousseline friends, many of you who have been following this thread for years have heard me blather on endlessly about how much I love mousselines. They are my favorite, favorite thing Hermes makes. Even the ones I've had the longest still make my heart pitter-patter when I pull them out. So I'm not thrilled to need to post a rant/lament/PSA here regarding the quality of current mousselines.

Everyone, please please please, if you are buying mousselines from this season or 2017, CHECK YOUR MOUSSELINES THOROUGHLY in the boutique, held up in a decently-lit area, before taking them home.

Yesterday I received a stole I was very excited about, the Savana Dance in a fabulous absinthe green with peach accents. It was sent brand-new from the web shop and shipped to store. Having had negative experiences with the quality of last summer's mousselines, I asked the SA to unfurl it for my inspection. I was horrified to see around a dozen pulls and fractures in the fabric. We unfurled a different colorway that the boutique had. Same thing, albeit slightly less pervasive. See the pics for a couple of examples of what I mean.

These would be easy enough to miss if you weren't looking carefully, but they should NOT be present in a brand-new mousseline. Frankly, my oldest mousselines wouldn't even show these types of problems even if you ran over them with a mack truck. Post-2007, sure, some of them will eventually show little slubs in the fabric, which look a bit like the textured areas of shantung silk. But nothing like this, and pulls don't occur in any of them up to summer 2017 without something actually snagging on them.

What changed in summer 2017? According to a lovely SA who is the scarf buyer for her boutique, Hermes has decided to produce the mousselines using thinner threads. Supposedly people complained that they were "too hot." I have my suspicions about the corporate rationale for this change, but whether or not they really changed thing at customers' insistence, I can't see it as anything but a change for the worse. Mousselines I saw last summer without pulls, even brand-new from the cellophane, were the exception, not the rule. My Iris mousseline is fragile in the extreme, and has to be babied to survive being knotted. When packed, it emerges with creases and crinkles looking sad and squashed.

Do I freak out when one of my mousselines gets a slub or a pull because I've worn it many many times, or when I've done something to cause a problem with my own carelessness? Certainly not. Do I think it's unacceptable for Hermes to sell mousselines that are so inherently frail that they couldn't even survive packing and transit to the customer without showing damage? Oh most certainly I do. And my tolerance for declining quality varies inversely with the ever-steeper prices that H is charging. If I didn't know they could do better, I wouldn't be stomping my foot over this-- but I have 34 pre-2017 mousselines in my drawers that say otherwise.

Check your moussies, everyone! No judgement here if you find a bunch of pulls and decide to buy one anyway. If anyone understands being overcome by the beauty of the mousselines, it's me. I myself am asking H to send me a pristine replacement for the Savana stole, even though I know that seeing so many new mousselines with these problems means they will not wear with the hardiness of the older mousselines. But I absolutely won't buy one that is damaged from the get-go, and if customer comments are what drive H's changes to the mousselines, this customer has a lot to tell them! If you've experienced this same issue, do let your SA and H customer service know. I would hate to see the mousseline format (which has dwindled from two seasons and four formats to one season and two formats) die out entirely, and I do believe that if people have bad experiences with their durability, they'll cease to sell and H will kill them completely.

Okay, rant/advisory notice over! I promise I'll make up for this grouchy post with pretty pics of some new-to-me (but older issue!) additions soon.

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Oh my! I'm sorry to hear this and I'm now going to inspect my fresh from the store Savana Dance first thing tomorrow morning. There was a long thread, like 30+cm, sticking out from the hem that I noticed when I tried it. SA cut it off and I didn't check further. I'm thinking about getting more Savana Dance but I had bad experience with Iris as well last year. My HG CW was finally transferred to my only to find that there was a big pull and was sent back before I was even able to see it. After a few months I ran into another one on the other side of the world. Just when I was convinced it was meant to be I saw a snag that was so bad that it kind of turned into a hole. It was not easy to give it up but I don't think it's even possible to damage a scarf so badly. I'll have to rethink if I want to purchase moussies in the future if it happens so often. :sad:
 
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#7,058
Admiring the moussies, so sad that there are quality issues, but thank you for sharing calexander. I don’t have a moussie, gently touched a Tapis Persanes in Paris but it felt so delicate, so I didn’t dare to try it on. Now I’m getting more comfortable with moussies, in fact love the air light material, the perfect accessory in summer. I hope I can find my first soon, just need to examine it thorougly.
 
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#7,059
To see the flaws in my latest moussie, I gently taped the top corners to a sliding glass door with direct sun pouring through. I had to go over it so carefully to find the flaws (and since I had already worn it while wearing a necklace, I can't be 100% sure that they were present when I purchased the scarf). The flaws are tiny and not visible under normal inspection.

The thing I love about this format is that they are like wearing colorful air. I love the lightness and how they dance in a gentle breeze. Living in Florida definitely influences my feelings, soI truly hope these are not discontinued. As with handbags, jewelry, watches, shoes, etc., these items will eventually show some wear. I don't have any experience with the older, hardier previous scarves, so I can't lament over the changes.
 
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#7,060
So very sorry to hear of the recent decline in quality! I appreciate everyone sharing their experiences. Even several years ago members were mentioning that the mousselines seemed thinner, and were wrinkling more easily. Mine are from 2004 - 2011. And as much as mousselines can be, they are all very hearty. While I treat them with care, I worry far less about them than I do my cashmere/silk shawls!

I was surprised to realize I hadn’t purchased a new one since 2011. They’ve just seemed to have gotten more and more scarce, and I’ve never had an opportunity to see in person many I thought I’d love. I do admit feeling skeptical that customer complaints prompted the production of wispier ones, I’ve never once wished the ones I have were thinner! I know it must to difficult to maintain consistency when using a natural fiber, so I suppose that could be part of the issue, but it does seem they’ve pushed the limits. I realize a bit of a a dramatic comparison :P, but I’m reminded of Gothic cathedrals that where built with increasingly thin, attenuated, and perforated structure to the point that a later one collapsed! I hope they’ll realize they may be causing the quality issues that are prompting returns, as I also hope they continue to produce them!
 
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#7,063
After reading this thread, I checked my brand new mousseline, Della Cavalleria in the lavender/blue CW. Sure enough, it did have a very tiny hole near the hem. My SA told me to bring it in and she and the SM both decided it needed to be replaced. Waiting for a new one from Las Vegas. Hope it's perfect as I absolutely love the scarf.
 
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#7,064
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#7,065
tensgrl said:
After reading this thread, I checked my brand new mousseline, Della Cavalleria in the lavender/blue CW. Sure enough, it did have a very tiny hole near the hem. My SA told me to bring it in and she and the SM both decided it needed to be replaced. Waiting for a new one from Las Vegas. Hope it's perfect as I absolutely love the scarf.
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Please post pix of your replacement!
 
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