Chanel’s Rise & STALL: Defects, Difficulties & Deflection (formerly the 19 tote saga thread)
- Thread starter TraceySH
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I'm really shocked at the tiny size of that attachment surface area - literally that little piece of leather is carrying the weight of the bag (in 4 spots) There is no distribution of weight, no secure base, WTH ?????!!!!
Very sorry this happened to you. This is totally unacceptable quality of the Chanel bag.
I have several old Chanel bags that I used to carry quite often, and I loaded them a lot (with my heavy wallet, key pouch, and personal belongings, umbrella, etc.).
I carried them for 5 - 10 years, and they never have any problem like this. One bag has leather loop as support for the metal chain, but it is very sturdy and never break on me. That leather loop was sawn into the bag itself though..
Please make sure Chanel handle this issue for your properly. I think you should get a refund or replacement bag for this.
The local artisans are better than this .We pay only for the name I think .
I would talk to a manager and tell them you want a replacement. Believe me customers have gotten full refunds for defective handbags. I would start looking into disputing charges on my credit card by contacting customer service first and find out what they tell you if Chanel refuses to replace the bag. And I would blast this Company all over various social media platforms for poor customer service if the issue is not resolved in your favor.
Thanks so much for the advice! I just sent an email to client care using the form from their website. I said I wanted either a refund or replacement.
I purchased a classic flap in store last weekend. When I brought it home, unboxed it, and opened the bag to start removing the protective stickers, the corner seam that holds the flaps together completely unraveled. Only a string left holding the corner together.
I immediately went back to the store, and the store manager I spoke to was completely unfazed. Didn’t even apologize for the inconvenience.
There was no “we’re so sorry this happened, we’ll make it right.” The attitude was “this is nothing, this is handmade, you should keep it.”
They offered to send the bag for repair locally, which would take a week or so. I returned the bag and said I would only consider repurchasing it once I could assess the repair, but would like to be notified when another comes in.
I guarantee, if I don’t repurchase it, it will be put right back in the closet for the next customer. Is that customer going to be told this was bag was repaired? I highly doubt it.
I immediately went back to the store, and the store manager I spoke to was completely unfazed. Didn’t even apologize for the inconvenience.
There was no “we’re so sorry this happened, we’ll make it right.” The attitude was “this is nothing, this is handmade, you should keep it.”
They offered to send the bag for repair locally, which would take a week or so. I returned the bag and said I would only consider repurchasing it once I could assess the repair, but would like to be notified when another comes in.
I guarantee, if I don’t repurchase it, it will be put right back in the closet for the next customer. Is that customer going to be told this was bag was repaired? I highly doubt it.
No way would that be acceptable to me. I would meet her in the store and discuss face to face.
Ditto!I'm really shocked at the tiny size of that attachment surface area - literally that little piece of leather is carrying the weight of the bag (in 4 spots) There is no distribution of weight, no secure base, WTH ?????!!!!
Its a tote bag..therefore designed to carry 'stuff'. not a dainty evening bag.
My only Chanel bag is a vintage Lambskin tote and its as strong as iron...even the Lambskin is thick and shows little wear despite it being a well used bag when I purchased it.
I find it virtually unbelievable that a luxury brand could design and produce a tote with such flimsy strap attachment.
Even a bag from H&M should last longer than this and would certainly be refunded if the strap broke so soon after purchase.
I would really appreciate an update on whether this 19 dissection is going to happen or not.
The problem I have with this thread is that, although many claim the information here to be ‘evidence’, it is still just conjecture. Unless there is no confirmation from a craftsman that these bags consist of low quality leather, these posts are just speculation.
With regards to the 19, 22 etc, it may just be that the heavy coating they have changes the properties of the leather as well. How can we tell? I am not a fan of defending these big companies but having an ongoing thread about how their bags are not 100% leather without proof doesn’t convince me either.
And what I also have to say is that willingly cover your expensive af designer bag with harmful substances is the richest thing I have ever seen. Although interesting, the level of decadence was shocking. Sorry for being judgmental but I really felt the need to call that out.
The problem I have with this thread is that, although many claim the information here to be ‘evidence’, it is still just conjecture. Unless there is no confirmation from a craftsman that these bags consist of low quality leather, these posts are just speculation.
With regards to the 19, 22 etc, it may just be that the heavy coating they have changes the properties of the leather as well. How can we tell? I am not a fan of defending these big companies but having an ongoing thread about how their bags are not 100% leather without proof doesn’t convince me either.
And what I also have to say is that willingly cover your expensive af designer bag with harmful substances is the richest thing I have ever seen. Although interesting, the level of decadence was shocking. Sorry for being judgmental but I really felt the need to call that out.
After seeing a lot of posts and utube videos I have come to the conclusion ,that the bags that have peeled are coated with the shiny material on top of the leather and that has peeled .That does not mean the whole bag is made of bonded leather unless it is completely sliced and then concluded .It’s just my opinion .
That’s what I also thought.
Yesterday I cleaned and recolored white Hermès sneakers and the coating/color had also peeled in the heel-area due to rubbing of the feet. It looked quite similar to what we‘re seeing here as examples of ‚bonded leather‘. However I believe that Hermes wouldn’t use bonded leather for their sneakers.
I believe the bonded leather claims were also made by YouTubers to create drama and clicks.
I think looking back, and talking to members privately, they aren't sure taking a bag apart will change anyone's mind really and if its worth it to prove the point. Certain parties can not be named to protect their disclosures and findings, and I think that makes sense. I myself had been told by a long time SA who has worked with repairs months ago, that the 22 bags are not full leather...but really does it matter to anyone? You can take from that what you would like. People love the brand and if they want to buy a bonded leather bag for 6k so be it!
I'm questioning the seasonable bags as are many of my colleagues but not many want to talk about it publicly. As a consumer, I know when a brand is proud of their quality they miss no opportunity to talk about it at every level. As I look at this brand, I don't see transparency about the leather. It occurs to me that the only place leather is mentioned is on the website where it refers to a bag as lambskin etc. Someone in this thread mentioned earlier, that a bag can be called lambskin, calfskin or leather using only 40% of real leather I believe. Every consumer who wants transparency should ask for themselves, and it depends on how knowledgable your SA is and if they know the info. Ask yourself what really matters to you going forward. What does luxury mean to you? What makes that 6k bag worth it? All of us need to answer that question for ourselves. But know this, most luxury brands are not selling quality. They are selling the story, and the high price.
I'm questioning the seasonable bags as are many of my colleagues but not many want to talk about it publicly. As a consumer, I know when a brand is proud of their quality they miss no opportunity to talk about it at every level. As I look at this brand, I don't see transparency about the leather. It occurs to me that the only place leather is mentioned is on the website where it refers to a bag as lambskin etc. Someone in this thread mentioned earlier, that a bag can be called lambskin, calfskin or leather using only 40% of real leather I believe. Every consumer who wants transparency should ask for themselves, and it depends on how knowledgable your SA is and if they know the info. Ask yourself what really matters to you going forward. What does luxury mean to you? What makes that 6k bag worth it? All of us need to answer that question for ourselves. But know this, most luxury brands are not selling quality. They are selling the story, and the high price.
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I agree with the points you raise. I also think these points are true even if they were made with the most quality materials since at these prices the value of the materials used is in no way reflected in the price anyway. It’s never ‘worth it’ just for quality and materials used. It’s always about the brand. Why does this thread have so many pages? Because ppl still care about Chanel.
At the same time 100% of this thread, including the example you give, reads like hearsay to me. ‘I heard somebody say that who knows somebody who….’ is not good enough to me in order to make claims of poor leather and quality so I was looking forward to more information. Pity that it’s not going to come so this thread is just a pile of drama to me.