During the event, they release select content each day via YouTube, FB, and Twitter.
Chanel’s Rise & STALL: Defects, Difficulties & Deflection (formerly the 19 tote saga thread)
- Thread starter TraceySH
- Start date
TPF may earn a commission from merchant affiliate
links, including eBay, Amazon, and others
During the event, they release select content each day via YouTube, FB, and Twitter.
I’ll just it’s too bad. I was looking forward to a dissected 19. This long thread and…. Oh well…
I had suggested I donate a 22 not a 19 to "science", but as @ntntgo stated above, Chanel refunded me for the defective ones...I have since ceased buying anything else as a principled stance due to all the unknowns, what if's, should I use should I not, if I use and it falls apart, will Chanel stand behind it, etc etc. I mean, it's just too much. I do appreciate my SA's who are amazing people, and their SM's who assured me they'd make it right. However, I don't really wanna swim in that lake again for a bit...
My suggestion as stated above, is to request that Chanel disclose materials used, and percentages of those materials in their products. If they refuse to do so, or ANY house refuses to do so, my assumption would be they are not 100%....
I recently brought my Chanel 19 in to the boutique to have a look at the metal hardware due to oxidisation ( apparently this is quite common ) which they helped cleaned up pretty quickly.
I then asked my SA how should I maintain the leather whether to apply leather conditioner etc but she advised against using ANYTHING on the leather at all lest there be any chemical reaction of the leather with the moisturer. She suggested to only use the cloth that came with the bag to clean and that only as she said nowadays they don't know whether they maybe any chemical reaction with the leather bags which are treated (?!?!)
I asked what if I spilled any beverages on the bag, she reiterated again to only use the cloth that came with the bag ( I hope by now the cloth hasn't given way yet due to its multi-hypenated use) given n not to even use water to clean up.
Is this what your SA would advise how should you to maintain / clean the bag? I mean what do they do at professional bag spa then if not use moisturer or others? It's very disturbing to hear her say this of "there may be chemical reaction"
I then asked my SA how should I maintain the leather whether to apply leather conditioner etc but she advised against using ANYTHING on the leather at all lest there be any chemical reaction of the leather with the moisturer. She suggested to only use the cloth that came with the bag to clean and that only as she said nowadays they don't know whether they maybe any chemical reaction with the leather bags which are treated (?!?!)
I asked what if I spilled any beverages on the bag, she reiterated again to only use the cloth that came with the bag ( I hope by now the cloth hasn't given way yet due to its multi-hypenated use) given n not to even use water to clean up.
Is this what your SA would advise how should you to maintain / clean the bag? I mean what do they do at professional bag spa then if not use moisturer or others? It's very disturbing to hear her say this of "there may be chemical reaction"
That is what they recommend - if you don’t get your bag DIRTY per se it does not need more than the wipe cloth.
I stopped reading 400 pages ago cos I thought this may not go anywhere anyway.
But how would you maintain the bag on a longer term basis, prevent leather from drying etc? Can we even send these bags for professional bag spa if that were the case to just use a cloth to clean up?
They don’t need maintenance in my experience. I’ve never conditioned or put anything on any of mine, they all look the same today as they did when I bought them 20 years ago.
Heh , they are still debating to reveal to me the materials and chemicals used on one bag. Not the usual caviar or lambskin. Doctor was asking me to request the info so that they can do an allergy patch test.I had suggested I donate a 22 not a 19 to "science", but as @ntntgo stated above, Chanel refunded me for the defective ones...I have since ceased buying anything else as a principled stance due to all the unknowns, what if's, should I use should I not, if I use and it falls apart, will Chanel stand behind it, etc etc. I mean, it's just too much. I do appreciate my SA's who are amazing people, and their SM's who assured me they'd make it right. However, I don't really wanna swim in that lake again for a bit...
My suggestion as stated above, is to request that Chanel disclose materials used, and percentages of those materials in their products. If they refuse to do so, or ANY house refuses to do so, my assumption would be they are not 100%....
Can‘t do allergy testing , can’t use the bag. That’s the only bag to ever give me hives that then developed into contact dermatitis which I sent pics to Chanel.
SO you've asked Chanel to reveal the materials & they have refused? And this is for the 19 or for the 22?
They didn’t refuse but they didn’t want to give out the information immediately. They only said they review it and it has been two weeks since initial contact with no reply yet.
That wasn’t for 19 or 22 but one of their seasonal mini bags which I thought I will try.
When, and hopefully they do, let you know what's "in" or "on" them, let us know! Curious what they would say when pressed. Your issue is pretty reactive....and certainly no fun.
Oh wow sorry to hear that you are having health issues from your bag. I highly doubt Chanel will be forthcoming in disclosing what type of chemicals are used on their coated handbags. Unless there is a massive amount of customers experiencing similar health issues. I would take my chances and sell the bag even if I had to sell below retail.
They said it may go the way of an exchange if a bag is available, considering I even tried clothing to do an exchange, and considering a refund if I can’t get the type of bags specified. The management is reviewing to make a decision.
I refused store credit because I don’t have a history with the local SAs but overseas and I know SAs will reserve classic quota or nicer bags for VICs.
In my years of buying leather Chanels, this is the first time it happened. My Chanel caviar, galuchat and lamb skin bags never gave me such a reaction.
Update :
They refunded. No information released.