Chanel - London

TPF may earn a commission from merchant affiliate
links, including eBay, Amazon, and others

I agree. I thought it was ridiculous. Although if you are top tier (ie black tier), delivery is free- You shouldn’t have paid. I just sent a polite email to harrods customer service asking them about the threshold limit not expecting anything and they refunded it hassle free.
Thank you! I will do this if it happens again
 
Update for my experience with various boutiques. I have the Chanel handbag I wanted being delivered today for my Wife! I contacted Selfridges Manchester, Chanel New Bond Street Boutique, Harrods Personal Shopping, A SA given to me by a member off this forum. ALL got back to me within 48 hours and ALL were extremely helpful and polite indeed. It took me 4 days to email Chanel selfridges, Manchester and actually getting the piece sent to me. Absolutely brilliant service from Katie at Selfridges from start to finish. I now have contacts for Bond Street, Harrods, Manchester Selfridges and Walton Street. If anyone would like any of these contacts then please DM me and I will get back to you ASAP.

EDIT: Forgot to say this is my first ever Chanel experience too
 
Update for my experience with various boutiques. I have the Chanel handbag I wanted being delivered today for my Wife! I contacted Selfridges Manchester, Chanel New Bond Street Boutique, Harrods Personal Shopping, A SA given to me by a member off this forum. ALL got back to me within 48 hours and ALL were extremely helpful and polite indeed. It took me 4 days to email Chanel selfridges, Manchester and actually getting the piece sent to me. Absolutely brilliant service from Katie at Selfridges from start to finish. I now have contacts for Bond Street, Harrods, Manchester Selfridges and Walton Street. If anyone would like any of these contacts then please DM me and I will get back to you ASAP.

EDIT: Forgot to say this is my first ever Chanel experience too
Congrats! Happy to hear that you got the bag for your wife’s 40th birthday! :tup:
 
  • Like
Reactions: Wilchy
Free shipping for anything £100+U.K. standard delivery

They charged me shipping for a Chanel bag.... emailed them recently and they kindly reimbursed to payment card.

attached screenshot for delivery charges

Yes I actually emailed them about this and inserted a screenshot of the shipping information from their webpage "free shipping for anything £100+U.K. standard delivery".

This is their reply:

"I do apologise but free shipping over £100 is for online Harrods.com orders and not for store/personal shopping orders."

I'm not sure if it's bcs it's my first time purchasing with them? So i'm still in their lowest reward tier?
 
Yes I actually emailed them about this and inserted a screenshot of the shipping information from their webpage "free shipping for anything £100+U.K. standard delivery".

This is their reply:

"I do apologise but free shipping over £100 is for online Harrods.com orders and not for store/personal shopping orders."

I'm not sure if it's bcs it's my first time purchasing with them? So i'm still in their lowest reward tier?
[/QUOTE

DM’d you
Delivery is free for black tier I think :sad:
 
Update for my experience with various boutiques. I have the Chanel handbag I wanted being delivered today for my Wife! I contacted Selfridges Manchester, Chanel New Bond Street Boutique, Harrods Personal Shopping, A SA given to me by a member off this forum. ALL got back to me within 48 hours and ALL were extremely helpful and polite indeed. It took me 4 days to email Chanel selfridges, Manchester and actually getting the piece sent to me. Absolutely brilliant service from Katie at Selfridges from start to finish. I now have contacts for Bond Street, Harrods, Manchester Selfridges and Walton Street. If anyone would like any of these contacts then please DM me and I will get back to you ASAP.

EDIT: Forgot to say this is my first ever Chanel experience too
Hi please can I have a contact for Chanel Harrods? Looking to purchase a bag
 
Did anyone else attend the virtual styling event from Paris on Wednesday? Just received flowers as a thank you
 

Attachments

  • 64383C83-0B96-4A01-B9FD-F63FECBDA3A3.jpeg
    64383C83-0B96-4A01-B9FD-F63FECBDA3A3.jpeg
    178.9 KB · Views: 40
  • Like
Reactions: Pchul
Update from my most recent remote experience at Chanel and first Chanel purchase at all since July last year!

I was (of course, like everyone!) after one of the pinks from the new collection (how beautiful are they! - I failed) but have ended up with a beautiful Beige Clair which I am soooooooo excited about!!! I'd kind of forgotten about it as I could never get one. However it is my first purchase of a classic since January 2019 - when I bought my reissue 227 in Jan 19 I was thinking about whether to get a medium classic flap instead which I think was then about 4k. I'm really regretting not buying it then!

I did think hmmm for 2k more I could get a Kelly... and then my DH said but you can't actually get a Kelly (ever the realist!!!) !

I had kind of gone off Chanel for a while but I loooooove the new collections and can feel the addiction starting again haha.

I reached out to the SA at Bond St who helped me with a purchase last year and he couldn't have been more helpful. Like others on here I also reached out to Harrods, with no response!
 
Top