Hey! I did and they couldn’t find the card. They assured me that it shouldn’t cause any issues for me and no other stores have the bag. It was a tote in caviar. I decided to exchange for a smooth calfskin that did have the authenticity card. I wanted caviar for the durability but I do prefer smooth for aesthetics so it was fine for me to exchange. Thanks for the suggestion! I just felt like maybe it was a used bag someone returned since I also found what appeared to be crumbs inside when I was using my phone flashlight to try to see if the card was hiding from Me.